ShipStation , 681 則評價
Easy install and we had a rep that proactively contacted us, walked us through the product, answered questions and even gave us an extra free month. The multipackage service alone was reason to switch from Shopify shipping. Eager to try the new UPS Saver service that's only available through Shipstation. Highly recommend!
Very easy to use and set up. The service has been friendly and prompt. Overall, we're happy with our decision to fulfill orders through them.
I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.
Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.
This app seamlessly connects with our Shopify store without any issues. We have had no issues with this at all.
If you are shipping a few orders a month ShipStation might be good. However, if there is an issue, even a small one that can be solved with a few lines of code, Ship Station will not care and will not help you with anything.
10/10 would recommend for anyones shipping needs !
We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon."
In our opinion Shipstation is:
1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches.
2. Is too complicated and hard to learn and use. Simple tasks require multiple steps.
3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software.
4. Is too expensive considering the low quality service it offers.
5. Has pathetically slow progression when it comes to fixing issues with their software.
I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.
Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
We appreciate and consider your feedback and take our merchants’ concerns very seriously. We show that one of our Support managers gave you a call on July 16, 2023 to work with you further on your issues. We understand your concerns about resolving data synchronization issues. Customer satisfaction is very important to us, as well as being responsive to our merchants’ needs. If we can help further with your concerns, please let us know.
This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.