評論 (665)

整體評分
3.9
各級評分數量
  • 74% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 17% 的評分為 1 顆星
2024年12月19日

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

The Cafe Passport
加拿大
使用應用程式 8個月
2025年2月24日

The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.

EDASI
美國
使用應用程式 大約4小時
ShipStation 已回覆 2025年2月25日

Hey there, thanks for your review! We’re sorry to hear we’ve fallen short, but we truly appreciate the chance to make things right. We’ve located your ticket, and a team member will be reaching out shortly to assist with your missing orders. Keep an eye on your inbox—we’re here to help!

2025年2月5日

Pricing is so fair and have run into very few issues!

Marco Pelusi Studio
美國
使用應用程式 接近3年
2024年11月27日

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!

PaulaMax Jewelry
美國
使用應用程式 接近7年
ShipStation 已回覆 2024年12月2日

Hey there, thank you for your review! We have located your open ticket and a team member has been in touch to assist. Thank you again for bringing this to our attention and have a great rest of your week!

2024年8月13日

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

www.MarineVinylFabric.com
美國
使用應用程式 接近9年
2024年7月17日

OK, it's time to leave a review as we've been using ShipStation for a few years now.

The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation.

I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well.

Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really.

I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels.

TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome!

ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

SuperheroDIY
美國
使用應用程式 大約4年
2025年2月19日

Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.

Competition Motorsport
美國
使用應用程式 2年多
2024年10月10日

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Vermont Brownie Company
美國
使用應用程式 大約4年
2024年10月1日

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐

KP Pigments
美國
使用應用程式 4年多
2024年12月19日

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation.

Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it.

I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.

by valenti® ORGANICS
美國
使用應用程式 17天