ShipStation

My experience with Shipstation has been absolutely awful. I have used them for almost a year now and I continually run into issues where ship station connect doesn't work, my password is wrong and it locks me out even though I never changed it, it does not give me the cheapest rate and tries to sell me on the most expensive, it does not sync even though I hit the sync button, etc. I do around 1, ...

FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE

LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS

MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING

ERROR MESSAGE:

This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing ...

I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no ...

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Their software is not updated in a timely manner, so when Shopify makes an update , ...

Expensive, they keep raising the price and support is never good. They also launch updates that crash the system. Shipstation has an outage 5-10 times per year. Currently, It won't connect to Shopify correctly and I can't get any help.

Keep in mind that if you use an automatic discount, the final amount won't be right in the packing slip. We have to leave this app because our customers think they are being overcharged due to packing slips being wrong about amount paid. They don't offer any solution, just this: Automatic Discounts: A discount applied at checkout that does not require the customer to manually enter a code at ...

So many glitches. We have lost over $1000 in orders going incorrectly to the wrong people due to label glitches and another glitch where it would not mark an order sent so our team sent it twice. Definitely do not recommend.

I used to love this app but I just received notification my service was cancelled at my request.....I never requested this and now cannot get a hold of anyone to fix this. Im waiting for an email reply from a request 3 days ago....I have shipments that need to happen and I can get signed in to do so, or retrieve previous information on these shipments. Maybe someone will answer me on here

We were really liking this app until they did a flash move of our account to a new version without our permission. I'm ready to find a new provider now as they won't move us back or fix a critical feature (allocation tool) that we need for our operation to run smoothly. I have gotten zero updates from the company since bringing the issue to their attention 3 weeks ago. I'd avoid this app for now.

I am writing this review as a last ditch attempt to get support after over 25 chats and emails dating back at least a year. From the start I have been using the print automation to print an Endicia Pay Upon Use Return Label when I print a shipping label. About a year ago the automation got a bug, and will randomly stop working. Once it stops, every order there after will not print the return ...