Getting customer support to answer questions is like pulling teeth. I've had a few occasions where Shipstation wouldn't print, I would make labels in bulk and then couldn't print, and assorted other issues. They take over a week to answer meanwhile you're trying to run a business. Annoying.
We are deeply disappointed in both the service and performance of this app. On two occasions during the height of our sales season, the app presented technical errors that resulted in costs to our business due to time spent troubleshooting technical errors and rectifying poor customer experiences. On both occasions, Shipstation did not provide an explanation of why the issue had occurred nor how to resolve it. They also did not escalate the issue to investigate this matter further. I do not recommend this solution for any Canadian business looking to benefit from Canada Post's Commerical Shipping rates. There is some good functionality to the app but overall not worth it.
Pro: -Generally positive experience for orders placed and fully shipped within a few days. For orders with longer wait times, or orders that are split into multiple shipments we have some issues. -Automated completion of customs forms for international shipments. Con: -Long times between automated store synchronization: Can be over two hours between store updates from Shopify. There is the option to manually update the stores, but it is not feasible to manually update the store 24/7 if there are other processes that rely on timely information. -Poor support for split-shipped orders. If one item from an order ships, Shipstation will not process any edits to the order (e.g. an item added to the order, an item removed from the order, other quantity adjustments to the order, address edits or updates) -Orders only open to edits for a short time: After 60 days no order edits or changes are passed to Shipstation. With supply chain delays we regularly have orders that are older than 60 days that require changes or edits. -Long loading times in Shipstation: with orders that have a large number of items, or orders that have one or more previous shipments there is a VERY LONG and noticeable delay from the time an order is opened in Shipstation before the page fully loads and we are able to make adjustments in weight, shipping service, return labels, or print a label. -Unreliable USPS tracking numbers generated during peak seasons: Recently, large quantities of tracking numbers that are generated for our USPS shipments have not been reset before being reused. These tracking numbers provide the shipment history of shipments that were completed previously during the year, and we have been unable to find a solution to reset those so that our customers receive accurate tracking information for their order.
This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.
using shipstation for 6 years on a large ecommerce store, now to find out they do not support DMARC for email validation and all emails are now bouncing!
I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.
Thank you for your review and for trying ShipStation. We're sorry to hear you're running into this issue. A member of our account management team has reached out to see where we can help!
Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.
It's a good and straight forward platform, however; they do not have a call center so fixing a problem through emails can take up to two weeks and I can't wait that long for my customers to have the best experience with our brand
Where do I start! the idea and roadmap they have are great but what they say they offer doesn't work. We are UK based and find Fundamental things like the invoices are wrong as they show the price and the tax added together as the order total so the customer thinks they are paying more than they are. Shipstation told me this was fixed in version 3 but it isn't. The support they offer is poor. I have been trying to get set up for 5 weeks and the person I am speaking with who I have to book in a 30min appointment with once a week doesn't know the system and has to create support tickets for every issue I have. they have issues with exporting data, booking in certain labels like royal mail jersey or DPD Ireland. The automation rules they have are hit and miss and it seems to take time to make amendments. you have to reload the page numerous times for things to take effect.
I would be more than happy to change my rating if these things are addressed. I have tried with support but when you get an email in reply to a phone call asking if I still have a problem to get in touch. I wouldn't have contacted them in the first place if I didn't have a problem (i would just like some help). I'm trying to give them my money and they aren't able to help me to do it. for anyone thinking about moving to ship station its not a 1 click setup and there is an awful lot of work to do to get things working as you need and if you're like me you will find some basic features are missing.
I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021
Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).
Thank you for sharing your continued experience with ShipStation. We value your feedback and have shared it with members of our team so that we can continue making improvements.