ShipStation , 719 reviews

Overall rating
3.9
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
January 3, 2022

Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.

Luum Textiles Canada
Canada
Over 4 years using the app
September 28, 2021

We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.

Betsy Boo's Boutique
United States
About 4 years using the app
September 25, 2020

After nearly a year using ShipStation, I have to say we are quite satisfied overall. While not perfect - there are a few minor bugs here and there - I would definitely say its outperformed all of the other options we'd tried in the past. Absolutely love the built-in scan verification feature for packing orders as it has decreased our fulfillment error rate by over 98%. We've also had no issues with getting in touch with live chat or phone agents who have been able to help us with whatever issue we've encountered.

Mels Crafty Mojo LLC
United States
Almost 4 years using the app
July 2, 2014

We made the call to switch to ShipStation when drop shipping use to take up half of our day. Not only have we seen a severe decline in the daily hours needed to ship our products, but we know that as we grow, ShipStation has our back.

MakersKit
United States
Over 3 years using the app
December 6, 2021

We've been using ShipStation for a year now and have had no issues. Does exactly what we need. We were easily able to find the answers to any questions we had.

Saffron + Blue Gifts
United States
Over 3 years using the app
September 9, 2021

Overall great as it pulls in orders from many different stores / platforms. The inventory tracking doesn't seem to work, but otherwise great.

CBSAFARI
United States
Almost 3 years using the app
January 21, 2014

I've been really happy with ShipStation so far for my small business. It was immensely helpful during the busy holiday season being able to batch process and prepare orders to ship. As I add more product lines in the new year I can only see this app becoming more and more useful to my business.

Sweet Tea & Lemonade by Amber Housley
United States
Almost 3 years using the app
October 14, 2013

I'd give it 4.5 stars if I could...the only ding is that it is a bit slow at times. But the flexibility and customization options are excellent. It's improved our workflow, the speed with which we're able to ship large quantities of product, and our overall accuracy. This is a very, very good app for the small business owner trying to do a lot of shipping with a small labor force.

Pink Castle Fabrics
United States
Over 2 years using the app
April 30, 2016

This app has helped me do a lot of things other apps couldn't, (like the Canada Post app, which isn't really user friendly), but it has a few quirks that make it not as easy to use. I still haven't been able to figure out how to print huge batches of labels at a time, and I couldn't create a return shipping label for a customer in the US. But those are small inconveniences compared the pros-- it's fairly easy to use, and it actually helps me see my orders in a more helpful way, even than from the shopify back end.

Tessa Hughes Fashion
Canada
Over 1 year using the app
Edited October 11, 2017

This system is a joke. Was told upgrading would help, and it removed all video tutorials. Went to chat, they're closed for a company wide meeting. Had promised to bulk ship all my orders to customers this weekend and the system is nothing but error messages about halfway through. Absolutely atrocious. Planning on cancelling my service immediately.

Update #1: Stars upgraded. Videos are still available, just in an area I didn't know about. This falls on me, and me alone. David reached out to me quite quickly after normal return to business. After a short description of my experience so far, he got me setup to get some assistance through one of their shipping professionals. Will update later for an overall fair review.

Exclusive Morale
United States
Over 1 year using the app