ShipStation

I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare.

Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent.

I've encountered problem after problem:

-Unable to log in
-Not receiving emails for code confirmations, password resets, or account activation
-Unable to reconnect my store
-Configuration issues with the app
-Unable to add payment to my account

The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!

I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us.
Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once.
I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app

STAY AWAY. Not only is the app $30 a month, but it never works now.

I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason.

To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders.

If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders.

My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.