ShipStation

ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!

I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare.

Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent.

I've encountered problem after problem:

-Unable to log in
-Not receiving emails for code confirmations, password resets, or account activation
-Unable to reconnect my store
-Configuration issues with the app
-Unable to add payment to my account

The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.

We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.

I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us.
Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once.
I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!