ShipTection

After being screwed over by Route for too long - we were thrilled to find Shiptection as an option. Set up is quick and easy - and a member of their team can handle it for you if you aren't very technical. Adding this has increased both our AOV and Net margin and is a must for anyone selling a physical product.

Guessing they have a small team, but once they got it up and running it works as intended. There still some bugs that can be fixed to improve it and as such the conversion isn't as good as the other ones, but I believe they'll be able to do that soon. It's a bit pricey, but there's a free version as well where they take a percentage instead.

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

From set up to integration to customers filing claims - this has been seamless. No problems with customers coming back to me saying that their claim wasn't completed. They created a confirmation saying that people are liable for their boxes if they choose NOT to get insurance, so most customers keep it. Been awesome to have in my store to take care of any issues!

Amazing shipping protection. Very easy to communicate with and most importantly, we no longer have to pay out of pocket for all of our replacements due to shipping damages, lost/or stolen packages. They work directly with you to make sure the process is as easy as possible.

We switched from Route to Shiptection and so far we've been really pleased with the service. They made setup super easy, we love how you can customize the branding of the shipping insurance plan, and the profit sharing model makes it a no brainer. Really happy we made the switch.

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

Seamless integrations, with expedited claims processing way better and faster then other large provider with no stress of massive group payments being taken out and non scheduled times great billing great company love having them protect our customers shipments and our customers think the same

ShipTection has been working really great for us after switching over to it from Route. We were having plenty of problems with Route in regards to denied claims or being too late to submit a claim due to the tight time windows for submission. We really got killed by international shipments, as those typically take longer to deliver, and a 30-day window is not enough. The claims window for ShipTection is much better, and the claims submission process is much smoother as well. For any claim, the ShipTection team handles all the work with helping my customers through the process and setting up a refund or replacement shipment. They are backed by InsureShip, and it's been solid so far. We ran into a couple of bugs during the setup process of the app, but their developer worked with us to iron things out, and things have been working well ever since. So if you're tired of Route, you can't go wrong with ShipTection.

We recently switched to Shiptection from Route. I will say we're very happy with how things worked out and the support that we're getting from them. They're 100% legit!