ShipTection

I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of.

Now on to my review.

We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out.

We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process.

Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.

We get way too many fraudulent orders with this app, even after uninstalling it! orders come in for $.98 with ONLY shiptection on it (no product)- this app is a target for fraud as people are checking to verify if stolen cards work by only buying the shiptection. We get several bogus orders a day when before it was probably 1 every couple months - there is nothing in the app that stops people from just buying shiptection, if you add a product and shiptection you can remove the product and shiptection stays- this is likely how they are adding only shiptection.

We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.