ShipTection

After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.

Very Professional and really quick in responding and handling our requests. We are very happy to work with them!

We have used other shipment protection products/services in the past and were consistently frustrated with spending so much every month (a majority of the revenue from the offering for sure), just to have those services reject customers' claims unless they fit a very specific window of criteria - causing us take care of the customer ourselves anyway. They would even go so far as to tell us the customers were their customers, not ours. This led us to start considering (and even started) developing our own app to offer our own branded-protection offering ourselves. Thankfully, we were connected with ShipTection at the very early stages of our development and found they had come up with an app that does the very same functions we were wanting to create! They did the work for us!! Thank goodness! ShipTection does everything we had already decided we wanted in our app! And instead of taking a percentage of sales, it's all for just the (VERY LOW) monthly fee! Amazing!! We now offer our shipment protection with our own branding (no mention or call-outs to ShipTection anywhere), our own pricing structure, the ability to have the offering toggled on our off automatically... EVERYTHING we had already decided to build into our own product! This has been a slam-dunk win-win-win for us. ShipTection wins with a VERY happy customer. Our customers win, being able to pay pennies on the dollar for extra assurance they will receive their product after it leaves our hands. We win by retaining 99.9% of the revenue generated buy our own shipment protection offering!

ShipTection has been working really great for us after switching over to it from Route. We were having plenty of problems with Route in regards to denied claims or being too late to submit a claim due to the tight time windows for submission. We really got killed by international shipments, as those typically take longer to deliver, and a 30-day window is not enough. The claims window for ShipTection is much better, and the claims submission process is much smoother as well. For any claim, the ShipTection team handles all the work with helping my customers through the process and setting up a refund or replacement shipment. They are backed by InsureShip, and it's been solid so far. We ran into a couple of bugs during the setup process of the app, but their developer worked with us to iron things out, and things have been working well ever since. So if you're tired of Route, you can't go wrong with ShipTection.

Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!