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The team at ShipTurtle is professional and always willing to help when I need it. They have done a lot of custom work for me, and broke my expectations for their custom capabilities. I would recommend their platform over all other marketplace apps on Shopify. Lastly, their customer service team deserves 5 stars.
Thank you for your fantastic review! We're thrilled you've had a great experience with our team and custom solutions. Your recommendation means a lot to us! 🌟
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails.
In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you.
All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help.
I believe you would not be using the app for the last 6 months if you were not given complete support till date.
There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
From Day 1 with ShipTurtle we have been very satisfied with our experience. We have a unique selling platform which has required coding tweaks to improve or simplify functionality on our site. ShipTurtle has fulfilled all of our requests and also made recommendations on improvements in the future. We are currently in a soft launch of our shop and they have been timely in helping us with anything we need.
Thank you so much for your kind words! We're thrilled to be a part of your journey and glad to hear you're having a fantastic experience with Shipturtle. We're here for you every step of the way.
Several technical errors and glitches. The support team we're unhelpful and quite rude. We have since moved to Multi-Vendor Marketplace which we recommend.
Dear client,
We spent almost 1 hour with you to demostrate our app and features.
You wanted our support features on the Enterprise plan, while staying on a free plan.
We shared our website's published policy several times in our conversations lasting 2-3 days, but you insisted not to go with it.
Not a single error or glitch was shared by you, nor was any money charged.
Here’s to thank you for the excellent app you did for multi-vendor activity’s success. I really appreciated the teams' welcoming and the time you spent with customers.
Thanks a lot ! your words encourage us to do better
User friendly and intuitive to use. Its the perfect bridge between Shopify and final product delivery.
One of my favourite features of the app is the reconciliation section, which is not provided by anyone else. The dashboard gives a snapshot of the store at any point in time.
Absolute value for money!
Not a good fit for us here in Europe, unfortunately. Glitchy app, complex UX, rendering issues, questionable ethics, translation errors.. Startup plan support requests for basic functions are met with a demand to "upgrade to at least the Peak Plan". Poor strategy, really; if the base plan fails to function properly what can be expected on a higher plan? Perhaps a misalignment in Eastern (indian)/Western business approaches, but this mentality wasn't sustainable for us.
Hello Haeva store,
Apologize for your experience.
With customers across 50+ countries (over 80% in Europe and US), we have the flexibility to change the translation as per the customer wherever Google Translate does not work properly. As part of onboarding, we also advice the country-specific requirements for shipping / taxes / payouts.
Our plan features and support policy are published on the website and we often go beyond it as per customer's need.
Our team is trying to connect with you to understand your issues and solve them on priority.