Recensioner (82)
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This app just can’t be trusted if you want to run a business. There are constant and repeating failures of basic things like computing shipping charges, invoicing customers and vendors using the correct maths, and - worse of all - their external integrations just don’t work. Their eBay sync hasn’t updated parts of my catalogue in 3 months, despite multiple re-installs and reboots of the connection. Their Magento integration took 8 weeks to complete, against a promise of a few hours, and still doesn’t work properly. Basically, if you want your business to run reliably on fresh data, don’t use this app.
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails.
In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you.
All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help.
I believe you would not be using the app for the last 6 months if you were not given complete support till date.
There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
did not liked it
existing vendor are getting counted even they do not use this portal to ship.
multi location option not available
Hello, thanks for your feedback.
Currently there is no way in the app for us to distinguish between vendors who ship or do not. Our plans are basis the number of vendors existing on your store and we let merchants select their plan themselves according to their requirement.
Our team is trying to reach you to resolve this problem and see if there is anyway we can help here.
Thank you.