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I have had a great experience so far with the app. It is a little overwhelming at first with all the customizability options but its definitely worth sticking it out. I can see it was made this way to fit everyone's use case.
Technical support is amazing by Hussain. I had an issue with the function of the app and requested technical support. They were not only able to solve the issue but gave me valuable information to help with the issue in the future! Thank you!
As a small start-up, I struggled to find a multivendor marketplace app that solved for my unique needs at an affordable price point. ShipTurtle worked with me to determine and create custom solutions for my business and were upfront about any associated costs.
Additionally, their customer service is very responsive and quick to resolve any small issues and answer questions.
Lastly, the integrations and automatic shipping tracking functionalities are incredibly convenient and useful when operating a multivendor marketplace business.
I love this platform
customer service much better than others
Shipturtle is more than just a shipping tool; it's a comprehensive solution that caters to all shipping needs. Its ability to work with aggregators while offering unique features like COD reconciliation is unmatched. The efficiency and cost savings it brings to the table are phenomenal.
Awesome platform to work
Easy to set up, easy management of vendors .Most importantly the support is quick .
I've been using Shipturtle for a while now, and it's been an excellent journey. Their order processing panel is fantastic and incredibly efficient, saving me a lot of operational time. With integration with over 200 shippers, it's incredibly convenient.
What stands out for me is their customization ability. My business model differs from typical marketplaces as my vendors are globally located. I needed a solution to convert my vendors' currency into mine, a feature no other marketplace solution like webkul or onport offered. Shipturtle agreed to help with this customization. Additionally, I required automatic synchronization of my vendors' inventory with mine, along with adjusting their product prices on my store automatically. Shipturtle developed an efficient solution for this, allowing me to manage prices seamlessly.
I highly recommend Shipturtle to all multivendor marketplaces out there. Their after-sales support is truly remarkable.
Thank you for your feedback. It is a pleasure working with you.
We've been using Shipturtle for quite a while, and their support is excellent. The features, combined with the training they provide, have saved us a lot of time. Shipturtle has really improved the efficiency of my online business. Managing vendors, tracking inventory in real-time, and handling returns have become much easier. What used to take eight hours now only takes an hour, thanks to Shipturtle's streamlined processes.
Thank you so much for your kind words! 😊 We're delighted to hear that you're enjoying the Shipturtle app and finding our support team efficient. Your feedback is valuable, and we're always here to help. Thanks again for choosing Shipturtle!
i used this app to use amazon shipping service but even after stopped using it is has continued charging me some amount on my shopify bills which is wrong
Edit : the team has connected with me and agreed to support me and provide the refund of amount which got deducted even after i have stopped using it hence changing the review rating
Dear merchant,
All the billing is handled by Shopify directly, similar to all public apps on Shopify.
Our team is very responsive when a client reaches out to share a billing related issue. We hope it is resolved to your satisfaction.
Regards