ShipTurtle Marketplace Creator , 31 則評價
Several technical errors and glitches. The support team we're unhelpful and quite rude. We have since moved to Multi-Vendor Marketplace which we recommend.
Dear client,
We spent almost 1 hour with you to demostrate our app and features.
You wanted our support features on the Enterprise plan, while staying on a free plan.
We shared our website's published policy several times in our conversations lasting 2-3 days, but you insisted not to go with it.
Not a single error or glitch was shared by you, nor was any money charged.
Great Platform to manage our day to day marketplace operations. Support from Sharad, Siddharth and team is cherry on top!
Great app, very professional team!
We've tried a number of different apps to build out our vendor portal, and ShipTurtle is the only one flexible enough to meet our needs. The support and willingness to customize has been great.
I have been using the Shipturtle App for a few months now and I am absolutely amazed at how much time and energy it has saved me. It automates the whole backend which makes it so much easier to manage my resources and tasks. The team is also very helpful and available, and have been quick to respond to any queries I had. I highly recommend the Shipturtle App, it's an easy and reliable way to manage your business.
After around 12 months of using a few other solutions and months of hunting, we finally came across Shipturtle and it was exactly what we were looking for to manage our marketplace. The platform feels very robust and the user interface is as snappy as it could be. Although the platform is very stable but even if an issue arises, the team is supportive enough to get things resolved in real time.
Great app. Fulfilments and Invoices all working pretty smoothly. All issues get resolved through a whatsapp group. Value for money.
Simple, clean, and easy to use. There were issues at the start but I expect them with anybody trying to launch a new app/new features. Overall it solves for what they stand for.
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails.
In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you.
All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help.
I believe you would not be using the app for the last 6 months if you were not given complete support till date.
There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
this app is very helpful for us ..As we are marketplace our sellers are happy with dashboard and app is very easy to use. In mobile also we are able to book AWB..mulitple language feature is also very good...Team is very supportive....Happy with service. Thanks
Always happy to serve our clients.