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We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails.
In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you.
All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help.
I believe you would not be using the app for the last 6 months if you were not given complete support till date.
There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
i used this app to use amazon shipping service but even after stopped using it is has continued charging me some amount on my shopify bills which is wrong
Edit : the team has connected with me and agreed to support me and provide the refund of amount which got deducted even after i have stopped using it hence changing the review rating
Dear merchant,
All the billing is handled by Shopify directly, similar to all public apps on Shopify.
Our team is very responsive when a client reaches out to share a billing related issue. We hope it is resolved to your satisfaction.
Regards
Shipturtle: Best Decision to use shipturtle - The migration process was hassle-free, and the level of customization is unparalleled. The bulk feature has significantly improved my operational efficiency.
did not liked it
existing vendor are getting counted even they do not use this portal to ship.
multi location option not available
Hello, thanks for your feedback.
Currently there is no way in the app for us to distinguish between vendors who ship or do not. Our plans are basis the number of vendors existing on your store and we let merchants select their plan themselves according to their requirement.
Our team is trying to reach you to resolve this problem and see if there is anyway we can help here.
Thank you.
We love this app. We have used it as a marketplace to sell used hockey equipment for our customers. I would strongly reccomend!
Thank you for the shining 5-star review!🌟
Do NOT use this app or do business with this company.
First of all, during the demo session, they force you to subscribe
You can’t proceed without signing up for a paid plan. Then, even if you cancel the subscription within the app, they’ll keep charging you unless you uninstall it completely.
There’s ZERO explanation about this, and they make it deliberately difficult to cancel.
When I complained, they offered a refund but only if I changed my review from 1 star to 5 stars. I complied.
Still, no refund. Nothing.
Up until I changed the review, I was getting constant emails from their support. The moment I updated the review? Total silence. They ghosted me.
If you’re looking for a multi-vendor app, just go with Webkul. Seriously. It’s a much more reliable and professional company.
Avoid this company at all costs.
They’re shady, manipulative, and downright dishonest.
Shipturtle transforms ordinary Shopify stores into thriving multi-vendor marketplaces with remarkable efficiency. Its intuitive vendor dashboard, flexible commission structure, and automated payment distribution eliminate the typical headaches of marketplace management. What truly impresses is how seamlessly it maintains Shopify's user experience while enabling customers to purchase from multiple vendors in a single checkout. For entrepreneurs looking to harness the power of collective commerce without technical complexity, Shipturtle delivers an exceptional balance of robust functionality and user-friendly design that scales effortlessly with your marketplace vision.
Just getting started but so far the platform is easy to use and the support has been great. I am looking to get up and running very soon and excited for Shipturtle to assist me in our path to expansion into the future.
Buena aplicación. Tiene buenas funcionalidades.
Very good app
i think this is the best place for your marketplace. they provide the best price and best quality of thing you need for your bisuness.
Easy to install and navigate through.
Good
Part 1:
haven't fully use it yet, but the customer service is great! Explain the limitations and expectations all the docs are readily available when using and integrating shipturtle.
Will post part 2 after the trial. 5 stars for now!
Perfect!
Awesome platform to work
I love this platform
This is an amazing service, I strongly recommend it!
Shipturtle is the best if you need a multi vendor marketplace for your site. Very affordable and easy to navigate. I highly recommend.
great app helped alot with my marketplace!!
Amazing solution!
customer service much better than others
I manage a successful D2C clothing brand on Amazon and Flipkart. We have recently diversified into a clothing marketplace on our own Shopify store where we have introduced new styles from other brands.
We are happy to recommend Shipturtle for its powerful feature that syncs the inventory of my vendor stores on Shopify, and Woocommerce easily. I am also to manage commissions on multiple levels with simple payout options. There are many more features to explore! Great app to automate marketplace management.
Very Good Support From this App. In Marketplace app its on first No.
The apps great for managing multiple vendor marketplaces. Good customer support from the team.
Thank you for your feedback. It is a pleasure working with you.
I had a fantastic experience with ShipTurtle's customer service. They were incredibly responsive and resolved my issue quickly. Their professionalism and dedication to customer satisfaction were evident throughout the process. I highly recommend ShipTurtle for their exceptional service and commitment to their customers.
The product is really good and works really well. It’s extensive and has a lot of plugins that help us. Their syncing works really well and their multi store plugin is a life saver.
Really great app, works very well. The support responds quickly and you have direct Whatsapp contact.
I can really recommend this app to anyone who wants to set up a marketplace.
Thank you for your feedback. It is a pleasure working with you.
Not a good fit for us here in Europe, unfortunately. Glitchy app, complex UX, rendering issues, questionable ethics, translation errors.. Startup plan support requests for basic functions are met with a demand to "upgrade to at least the Peak Plan". Poor strategy, really; if the base plan fails to function properly what can be expected on a higher plan? Perhaps a misalignment in Eastern (indian)/Western business approaches, but this mentality wasn't sustainable for us.
Hello Haeva store,
Apologize for your experience.
With customers across 50+ countries (over 80% in Europe and US), we have the flexibility to change the translation as per the customer wherever Google Translate does not work properly. As part of onboarding, we also advice the country-specific requirements for shipping / taxes / payouts.
Our plan features and support policy are published on the website and we often go beyond it as per customer's need.
Our team is trying to connect with you to understand your issues and solve them on priority.
Easy and simple interface.
Manage your vendors’ orders with ease.
Totally better than other apps available.
Hello Bigwishbox Team,
We're thrilled to hear you're loving the Shipturtle app! 🌟 Your feedback is incredibly motivating, and we're dedicated to keeping your experience top-notch. If you ever have suggestions or requests, we're all ears!
From Day 1 with ShipTurtle we have been very satisfied with our experience. We have a unique selling platform which has required coding tweaks to improve or simplify functionality on our site. ShipTurtle has fulfilled all of our requests and also made recommendations on improvements in the future.
Thank you for the fantastic feedback! We're thrilled to be a part of your journey, making e-commerce smoother and better every day. We'll keep sailing together towards even more exciting improvements and features ahead!
I've been using Shipturtle for my Shopify store, and I couldn't be happier with the service it provides. This plugin has made order fulfilment and shipping a breeze.
Shipturtle's tracking system is incredibly accurate, and I love the fact that I can monitor live tracking right from my Shopify dashboard. It's a game-changer for me, as it allows me to keep my customers informed about the status of their orders in real-time. This level of transparency has significantly improved my customers' experience and, in turn, boosted my business's reputation.
The ease of use and integration with Shopify is another standout feature. Setting up Shipturtle was straightforward, and it seamlessly fits into my workflow. I've seen a noticeable improvement in my shipping efficiency and accuracy since I started using this plugin.
Not only does Shipturtle make my life as a store owner easier, but it also enhances the experience for my customers. The combination of reliable service and live tracking is a winning formula that has set a new standard for my online business.
I highly recommend Shipturtle to any Shopify store owner looking to streamline their shipping process and provide top-notch customer service.
Thank you for your amazing review! 🌟 We're thrilled to hear that Shipturtle has been a game-changer for your business. Your success is our priority, and we're here to make order fulfilment and shipping a breeze for you. We're honoured to be part of your journey to excellence in customer service.
Thank you so much team for your support and help. initially we definitely faced some problem but after support from hussain bhai and team its really helpful to me and my team to operate our business.
Thanks again for your support.
Thank you for your review!
Several technical errors and glitches. The support team we're unhelpful and quite rude. We have since moved to Multi-Vendor Marketplace which we recommend.
Dear client,
We spent almost 1 hour with you to demostrate our app and features.
You wanted our support features on the Enterprise plan, while staying on a free plan.
We shared our website's published policy several times in our conversations lasting 2-3 days, but you insisted not to go with it.
Not a single error or glitch was shared by you, nor was any money charged.
I have been using the Shipturtle App for a few months now and I am absolutely amazed at how much time and energy it has saved me. It automates the whole backend which makes it so much easier to manage my resources and tasks. The team is also very helpful and available, and have been quick to respond to any queries I had. I highly recommend the Shipturtle App, it's an easy and reliable way to manage your business.
Thank you! We're thrilled to hear that Shipturtle has been a game-changer for your business. 🌟 Your support means the world to us!
After around 12 months of using a few other solutions and months of hunting, we finally came across Shipturtle and it was exactly what we were looking for to manage our marketplace. The platform feels very robust and the user interface is as snappy as it could be. Although the platform is very stable but even if an issue arises, the team is supportive enough to get things resolved in real time.
Great app. Fulfilments and Invoices all working pretty smoothly. All issues get resolved through a whatsapp group. Value for money.
Simple, clean, and easy to use. There were issues at the start but I expect them with anybody trying to launch a new app/new features. Overall it solves for what they stand for.
This is a simple, easy to use app that can be used as a CMS,IMS,OMS,LMS for a single or multi vendor platform. We have found it quite useful and deployment or integration time is quite low, helping in early and fast Go To Market for new businesses. We hope that with new capabilities under way, this will become more formidable.
Amazing app, saves so much time and energy - automates the whole backend and is very scalable. Sharad and Keyur and lovely to work with as well, very helpful and available.
Thanks a lot for your review. Its is wonderful to work with you as well.
We started working with Shipturtle after an extensive Multi Vendor app search on the app store. In the end we went for Shipturtle and no regrets! The platform is very easy to setup/use and most importantly for us the support is superb. You are in contact with “real people” and they have been helping us enormously. I recommend using Shipturtle.
We recently started using ShipTurtle and have been really happy. We tried many other alternatives and found that ShipTurtle has the best support for Indian courier partners. The support is also top notch. Sharad, Keyur and Mohit are extremely responsive and helped address our bugs / customization requests. I strongly recommend ShipTurtle for any merchant that operates a store with multiple vendors.
We are an Indian market place with over 200 vendors. We started working with Ship Turtle in February 2021. Ship Turtle allows us to seamlessly split orders and it helps us to give control to our vendors for inventory and order management. This has greatly freed up our small team's time and let us focus on growing our business. Last but not the least, Ship Turtle's team is very responsive and have been extremely helpful while we transitioned and even post the transition with our zillion customisation requests that we needed for our business model. Sharad, Keyur and Mohit, Thank you for all the help day in and day out for The Nestery.
Since our first encounter with the ship turtle integration, we have been greeted with extraordinary interest. During the integration process, any special requests we wanted were resolved extremely quickly. In particular, our special requests in cargo privatization and commission calculations were perfectly resolved. I would like to express my sincere gratitude to Shared and his team.
Osman Ozsoy
Excellent app with great service! Highly recommend it for anyone who want to have a marketplace. Thank you guys and waiting to start getting more orders to pay you for that great app
Thank you Aziz for your kind words. We try our best to give the best support possible.
This app is absolutely perfect for my needs to run a dropshipping business. My vendors find it incredibly easy to use as the system is very straightforward. Customer service was extremely quick to respond and very helpful in setting up a new carrier. I would 100% recommend.
Thanks for your review Rhiane! Wishing you all the best for your new store. Happy to help you grow onwards and upwards!
After checking a lot of apps to help us out with the multivendor invoicing with GST. I was stumbled upon ShipTurtle. It's the best app with the right pricing model. ST team has thought of every detail needed to make your life easy. Their support team is great, prompt in responding, and listens to your suggestion/requests. Must have Shopify app if you're looking for the multivendor setup. Kudos to the team
Thanks Ankit, its a pleasure working with you. Thanks for the review
Here’s to thank you for the excellent app you did for multi-vendor activity’s success. I really appreciated the teams' welcoming and the time you spent with customers.
Thanks a lot ! your words encourage us to do better
We like this app better than the most reviewed multivendor marketplace app out there. Here is why: - The interface is times cleaner, simpler and easier to understand.
- The loading time when switching between sections is shorter.
- The configurations are less and more direct.
- It's cheaper. What we miss
- Ability for making a shop page for each vendor. This made us think twice.
- Ability to translate messages that are automatically emailed to vendors and buyers.
- Several options for messages that are emailed automatically to vendors and buyers. Reason why we give 5 stars even tho it does less at the moment is because it does it better and it looks better.
Great job, we appreciate your work and thanks for putting it out there.
Thank you for the review! We are relatively new and adding features on a weekly basis. It is wonderful to get feedback from users like yourself and understand how to do better.