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Suivi proactif des commandes qui ravit vos clients, réduit les tickets WISMO et diminue les coûts de retour.
Shipup vous aide à améliorer l'expérience après-achat. Nous permettons aux détaillants en ligne de fournir une communication cohérente et proactive qui ravit les clients à chaque étape après l'achat, de la livraison aux retours. Shipup permet aux e-commerçants de renforcer leur image de marque, d'augmenter les achats répétés de clients fidèles et de réduire les coûts de support grâce à la prise de décision basée sur les données.
- Notifications par email et SMS en temps opportun
- Pages de suivi personnalisables et de marque
- Tableau de bord d'expédition centralisé
- Gestion des retours avec options d'échange automatique et de crédit en magasin
- Dates de livraison estimées propulsées par l'IA
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Langues
anglais et français
Fonctionne avec
Zendesk, Fedex, DHL, TNT, USPS, GorgiasCatégories
Suivi
Notifications
Options de retour
Gestion des retours
Tarification
Installation gratuite
Veuillez contacter le service commercial pour les tarifs : antoine@shipup.co
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Tous les frais sont facturés en USD.
Avis (19)
Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :
We've been using Ship Up for a few months now. The setup experience was super easy and they were available immediately for chat support on their website, since we had a few questions about customization. As an online retailer we have struggled with shipments getting to the customer, especially internationally, so Ship Up has been a huge help to us, preventing delays, returns to sender and notifying a customer about what's happening in order to keep them happy, informed and able to react. An excellent app for any business shipping product!!! Would highly recommend.
I use this app to get the return of my customers and we are really satisfied. It's really helpfull to get this app as it offer a better purchase experience and we win lots of time by the branded notifications. And we noticed a good experience on using the delivery notifications for our marketing.
I used this app to inform my customers about their delivery so that they can know exactly when it arrives. You can customize everything in the tracking page or the email templates (photos, videos, logos...) by yourself on this app and it's really great! Besides Shipup team is very helpful and always makes their best to give you the accurate service at the right time ;)
Shipup allows me to gain a lot of time in customer service. I also have a lot of great feedbacks from our customers who are very sensitive to these extra delivery notifications
Assistance
Shipup peut répondre à toutes vos questions concernant Shipup.
Ressources
Lancement
28 mars 2017
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