Shipup

Shipping Notifications and Order Tracking Page

$99/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Notify and Reassure

Shipup tracks your packages in real time and sends proactive and branded notifications to your customers during delivery.

Engage and Retain

Bring back your customers to your website by providing a custom and embedded tracking page. Send surveys to turn detractors into ambassadors

Improve support

Let your customer support know everything about your customer delivery issues and trigger alerts, available with Zendesk and Gorgias.

App details

Shipup

Shipup

Turn delivery into Loyalty!

We follow your packages in realtime to create a seamless, transparent and branded delivery experience. Send notifications to your clients, redirect them to branded tracking pages and proactively manage potential delivery incidents with our customer service integration.

Shipup helps you get a delivery experience so compelling that your clients will want to purchase again.

Try it for free for 14 days!

Proactive notifications: Notify and reassure your customers in real time

  • Track your packages in real time.
  • Send proactive and customized notifications to your customers during delivery.
  • Brand & personalize your notifications and foster interactions with your customers with a high open rate and an even higher click rate.

Tracking page: Engage and retain your customers

  • Create your own branded tracking page on your website.
  • Use our powerful drag and drop builder.
  • Increase your customer retention.

Client feedbacks: Spot unhappy customers

  • Collect your customers’ feedbacks as soon as they get their packages.
  • Create alerts for your customer support.
  • Turn possible detractors into ambassadors.

Highly customized tools: Boost customer satisfaction

  • Surprise and amaze your customers with original content.
  • Give your online shoppers the right information with the right wording.
  • Turn one-time buyers into lifelong customers.

Cut down your support

  • Anticipate incidents during delivery.
  • Reduce your customer tickets by half.
  • Ease your customer support’s life.

Support 60 shipping Carriers and 8 languages

UPS • FedEx • USPS • DHL Express • TNT • OnTrac • DPD • GLS • Bpost • Royal Mail • Parcel Force • Alibaba (Cainiao) • Honk Kong Post • Canada Post • Austalia Post • Chronopost • Colissimo • Mondial Relay • Colis privé • DB Schenker • Relais colis & many others ! English • French • German • Italian • Spanish • Polish • Danish • Dutch

Full list available on our website. Don't see yours? Email us and we'll add it for free!

Level up your customer support with Zendesk an Gorgias integration

  • Facilitate the sharing of information to your customer support.
  • Get notified on Zendesk or Gorgias when an incident occurs.
  • Find your customers’ delivery information directly on Zendesk.

Launch date

Integrates with

  • Zendesk
  • Fedex
  • DHL
  • TNT
  • USPS
  • Gorgias
Shipup

Shipup

Turn delivery into Loyalty!

We follow your packages in realtime to create a seamless, transparent and branded delivery experience. Send notifications to your clients, redirect them to branded tracking pages and proactively manage potential delivery incidents with our customer service integration.

Shipup helps you get a delivery experience so compelling that your clients will want to purchase again.

Try it for free for 14 days!

Proactive notifications: Notify and reassure your customers in real time

  • Track your packages in real time.
  • Send proactive and customized notifications to your customers during delivery.
  • Brand & personalize your notifications and foster interactions with your customers with a high open rate and an even higher click rate.

Tracking page: Engage and retain your customers

  • Create your own branded tracking page on your website.
  • Use our powerful drag and drop builder.
  • Increase your customer retention.

Client feedbacks: Spot unhappy customers

  • Collect your customers’ feedbacks as soon as they get their packages.
  • Create alerts for your customer support.
  • Turn possible detractors into ambassadors.

Highly customized tools: Boost customer satisfaction

  • Surprise and amaze your customers with original content.
  • Give your online shoppers the right information with the right wording.
  • Turn one-time buyers into lifelong customers.

Cut down your support

  • Anticipate incidents during delivery.
  • Reduce your customer tickets by half.
  • Ease your customer support’s life.

Support 60 shipping Carriers and 8 languages

UPS • FedEx • USPS • DHL Express • TNT • OnTrac • DPD • GLS • Bpost • Royal Mail • Parcel Force • Alibaba (Cainiao) • Honk Kong Post • Canada Post • Austalia Post • Chronopost • Colissimo • Mondial Relay • Colis privé • DB Schenker • Relais colis & many others ! English • French • German • Italian • Spanish • Polish • Danish • Dutch

Full list available on our website. Don't see yours? Email us and we'll add it for free!

Level up your customer support with Zendesk an Gorgias integration

  • Facilitate the sharing of information to your customer support.
  • Get notified on Zendesk or Gorgias when an incident occurs.
  • Find your customers’ delivery information directly on Zendesk.

Launch date

Integrates with

  • Zendesk
  • Fedex
  • DHL
  • TNT
  • USPS
  • Gorgias

Pricing 14-day free trial

See all pricing options

Starter

$99/month

Above 500 packages/month, see our pricing page.

  • Proactive Shipping Notifications
  • Custom embedded Tracking Page
  • Client surveys
  • Customer support add-on
  • Dashboards
  • Zendesk/Gorgias Integration

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 5% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Lily B

    Location United States
    Time spent using app About 2 years

    We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. My only reason for 4 stars instead of 5 is that it is quite expensive given that we are a young company. I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use.

  • Nénés Paris

    Location France
    Time spent using app 12 months

    Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :

  • Studio Kathryna: Art to Inspire

    Location United Kingdom
    Time spent using app About 2 months

    sent an email before because I am having problems connecting your Shipup app to my Shopify store and need it to be running, as I would love to use DHL, FedEx and Royal Mail advertised on your store, i signed up because I was reading all your amazing reviews, the reason why I went ahead and signed up, not sure about the customer services now as I am still waiting for a response, or someone to help. i gave you two stars because the support is just not there, but i really do like your app and what you offer on it, just wish the support was better, so gonna have to find alternatives, i'm very disappointed because i had high hopes and was really looking forward to adding this app to my new business.

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