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Proactive order tracking that delights your customers, reduces WISMO tickets and cuts return costs.
Shipup helps you improve the post-purchase experience. We enable online retailers to deliver consistent and proactive communication that delights customers at every stage beyond purchase, from delivery to returns. Shipup empowers e-tailers to bolster their brand image, increase repeat purchases from loyal customers, and reduce support costs through data-driven decision-making.
- Timely Email and SMS Notifications
- Branded and Customisable Tracking Pages
- Centralised Shipment Dashboard
- Returns management with Automated Exchange & Store Credit Options
- AI-Powered Estimated Delivery Dates
Languages
English and French
Works with
Zendesk, Fedex, DHL, TNT, USPS, GorgiasCategories
All features
Tracking
- Branded tracking page
- Real-time tracking
- Custom tracking link
- Estimated delivery date
Notifications
- Real-time notifications
- SMS
- Custom notifications
Return options
- Exchanges
- Store credit
Return management
- Return portal
Tracking
Notifications
Return options
Return management
Pricing
Free
Free to install
Please get in contact with Sales for pricing: antoine@shipup.co
All charges are billed in USD.
Reviews (19)
We've been using Ship Up for a few months now. The setup experience was super easy and they were available immediately for chat support on their website, since we had a few questions about customization. As an online retailer we have struggled with shipments getting to the customer, especially internationally, so Ship Up has been a huge help to us, preventing delays, returns to sender and notifying a customer about what's happening in order to keep them happy, informed and able to react. An excellent app for any business shipping product!!! Would highly recommend.
I use this app to get the return of my customers and we are really satisfied. It's really helpfull to get this app as it offer a better purchase experience and we win lots of time by the branded notifications. And we noticed a good experience on using the delivery notifications for our marketing.
I used this app to inform my customers about their delivery so that they can know exactly when it arrives. You can customize everything in the tracking page or the email templates (photos, videos, logos...) by yourself on this app and it's really great! Besides Shipup team is very helpful and always makes their best to give you the accurate service at the right time ;)
Shipup allows me to gain a lot of time in customer service. I also have a lot of great feedbacks from our customers who are very sensitive to these extra delivery notifications
Shipup is, by far, THE best shipment tracking app.
I have been using it for 20 days and I absolutely LOVE IT !!
The app is very neat and clean and the notifications sent to my customers make my life so much easier (no more "where is my parcel ?" emails)
The customer service is also super responsive and very helpful.
Support
Shipup can answer any questions you have about Shipup.
Resources
Launched
March 28, 2017