Shipway Order Tracking

Great functionality. Easy to use. Reduces where is my order emails! Works as it should! Definitely recommend it !

Very useful app, works well with all courier partners.

It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price

Being an e-commerce set up, we are enjoying the excellent service of Shipway for our previleged buyers.

Best App for tracking, sending shipment updates and generating reviews post delivery. Also it's cheaper compared to other alternates.

it's very useful and helpful app. i am using it from last 6 months and it's nice to provide great customer experience by proving shipment status

It'a good app to send custom tracking details and collect review from customers ,
It's perfect to reduce customer inquires.
Best support and management.
Branded Tracking, Really nice and awesome.

Très pratique pour avoir un suivi détaillé de tous ses envoi sur le tableau de bord.
Dommage cependant que le tableau de bord ne soit pas intégré directement à Shopify.
De plus le plugin à intégrer à sa boutique permettant au client de suivre directement sa commande est très pratique.
Et surtout, un service client et une réactivité au top !!
Je recommande !

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it.

I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually).

I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard.

And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now.

I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.

One of the best apps with strong reporting system, on time notification to customer for update customer about the shipment status. Strongly recommend shipway.