Shipway Order Tracking

Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.

A good app to align your Shipments plus the staff is so cooperative with you throughout the process. Jyoti thanks for the continuous support. Hope to get such assistance in the future.

The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.

Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders. Infact it is very suitable with shopify.

This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping this shitty app is because I still have a balance! If you are new, I suggest you find another app who is more responsive!

Best tracking tool, more then 600 couriers are integrated and accurate tracking statuses. easy to use

Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.

I have Just started our online business with shipway. Track order and notification app is working perfectly. Function of tracking page gives branded look to our website. Support team is also humble and responsive.

We have just started our journey with Shipway.in. We are impressed with their order tracking url and notifications services. They have a very good support team (Lakshmi, Ankur) to address all our queries with a lot of patience and they also seem to be very responsive and approachable! We are hoping that this service along with their shipping automation service (Shipway.com), and their respective support teams would help us to achieve our goals.

It will not sync my fulfilled orders from shopify after I installed it for about a half hour trying to sync them so I cancelled the app.

I have been trying to find an app that works with Royal Mail and this is the only one that I can find.
Very impressed so far. There was one small issue when I first installed it but the support team sorted it out very quickly.
Definitely recommend this app.

It is very use full order tracking for customer, also can easly implement on store website and nice tech support. highly recommended

I am using this app for a long time. Order tracking is so easy for customers, also the email and SMS notifications option is very helpful. I will definitely recommend trying this app

very good staff support also this is a very good app for Handling rto and increasing delivery rate..
once again thanks to staff specially (Jyoti) shipway.

This app has all the features to interact with the customer regarding their shipment. I am satisfied.

I have been using this app for quite some time. This works like a charm. On top of it, they have got an excellent support team when there are any issues. They solve it within hours. A must-use app for any Shopify store.

it's very useful and helpful app. i am using it from last 6 months and it's nice to provide great customer experience by proving shipment status

It's easy to install and use. It serves the purpose. I am using same advance features also which helps to keep things organized.

BEWARE. This app is poorly made. The interface is extremely outdated and several things do not work. They have a javascript error that conflicts with several themes and the order tracker will not show on your website. I experienced this and when I asked for a refund since I was on the paid plan, their customer service team ignored me. Any responses they give to this review is just for show. The app is horrible and the customer service is worse. I recommend the app AFTERSHIP instead of this. It's 100x better. You're welcome.

This is the worst app ever, the trackings are not accurate and can takes up to 2 weeks to update, it made me lose hundred of customers because they weren't notified to pickup their package. Never install this app or you will lose your business

Love the branded tracking page options! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies.

This app makes hassle-free information to both sender and receiver both. Backoffice team is very supportive. I strongly recommend this app.

Extremely bad support, Buggy system, non responsive UI and they do not even bother to resolve for it.

Shipway is the only app which shows delivery details on shopify dashboard. It makes it easy to mark orders delivered or RTO. The integration with Ezyslip would have been plus.

The app is really nice, and has helped our customers to track their order.
Also Mr. Gauri Shanker is very kind and has supported through out.

Once I had a problema and the support was very fast & kind! 100% recommend it, very simple to use and great

A must have for Indian e-commerce websites. One best part is, customer will not call for asking the status of their shipment. They will get update on email & sms. Good app & very good support..

Great app, I recommend this to all, particularly for websites based in India. The good thing is, they have connected India post also, with all other leading courier partners. The support is instant. We can make a call, chat on Whatsapp, or mail to them for getting support.

This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.

This app is full of features and with supportive staff. Best app ever. Using it for more than 1 years.

I use this app for customers to track orders and great track of all the orders coming in! Highly recommend!

Very useful application ... Quick response from the team as always Special Thanks to Kirti and the team

Their support is pretty on the spot and extremely prompt to your queries. We like working with the Shipway team.

Amazing app! after using this app for months i found a highest delivery ratio beacuse cx gets notified every day

Extremely convenient app. Gives you plenty of freedom and control as to what shipping details your customers will see. Worth paying for in the long run. Fewer customers are complaining about shipping tracking after downloading app. Customer service will take some time to reply but all in all, answered my requests. I would give this a 4.7/5 stars!

Great features and good pricing. It helps me a lot in managing the delivery situation and create a great tracking tool so that my customers can easily navigate their orders.
Highly recommend it.

Shipway is a great App for your shopify store. We use it for our website. Easy to configure and use.

This app helps me get reviews on my store and it helps me get people to trust my store way more than just a store with no reviews!!! Notification on the right time to my customer with tracking details are very impressive.
Customer support is very good and they reply me on my all query, highly recommend.

Bad customer service, my customer still can’t get any tracking information since she received the tracking number. It takes to long for the customer service to solve the problem more than 5 days no reply.

the app works very well, it can be customized and translated without problem. They have a WhatsApp support and they always attend you perfectly and quickly.

We recently installed shipway into our website. We highly recommend this app, the customer service is exceptional they guide you the whole way how to install it and work with any issues you may have. All tracking is working perfectly.
10/10!

I really like the customer support thank you so much for helping me now I can see the status of the orders thank you so much again

Thank you for your services, I am very happy about this app, good services by WhatsApp from customer services help me to set-up the service, 5 stars.

I enjoy using Shipway. My customers get notified about tracking info right away. Takes a huge weight off! Thanks a lot!

Great app. I personally think this is a must have app for e-commerce.

Its very user-friendly and the support team is very attentive. Definitely recommend trying it.

Keep it up guys!

i have used it on my website:
http://photomedia.store
And The app works flawlessly and the support team is very cooperative and professional.

I love this the Shipway app! Took me a few to get things organized, the support desk was amazing and helped me through it. Been running now for about few months and I'm already getting more positive reviews than before. I would highly recommend!

We have been using this app for almost a month now. Very few inquiries about the order status. SMS updates have become very popular since the number one way of ordering is on a mobile telephone. Customers love the SMS updates and when speaking to return customers, notifications are one of the reasons. Very very happy with this service!

Super easy to install and get integrated with Shopify. Our customers love the new service we offer with Shipment tracking pages and email notifications. Would recommend any time and should be something every Shopify store integrates to keep customers up to date on their shipments.