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I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it.
I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually).
I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard.
And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now.
I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team,
We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week.
As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response.
But again it was great working with you, and we apologize for the experience you had.
We are looking forward to serve you again.
It is very easy to Installed, installed it quickly by us and nicely working with Shopify store. It is very useful and convenient to trach the orders at own website.
We at Uber Urban are using Shipway from some time. The service has been excellent. Recommended for everyone.
Helpful app,
started using it for the past two months.
a lot of things to work on, but the support team is great.
Thanks
Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.
Dont use this app , wrongly showing that I dont have any credit , But I had credit ,
It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price
Hi Team,
Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.
We installed and really like the app, so helpful. Gauri Shankar is very responsible and reply every question by WhatsApp. They also can add and do custom changes. We are so happy to start using this app and will help our clients to track their shipments straight in our website.
We really recommend it.
Thanks Gauri and Shipway team!
Amazing Customer service, highly recommended.
The app is great and if you're ever unsure just whatsapp them and they will walk you through everything. helped me a lot. thank you guys
Shipway dose its job completely. Customer are updated by sms/whatsapp notifications of order status. Support team is very active and supportive. I highly recommended shipway.