Shipway Order Tracking , 201 reviews

Overall rating
4.4
Counts per rating level
  • 88% of ratings are 5 stars
    177
  • 4% of ratings are 4 stars
    9
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    3
  • 6% of ratings are 1 stars
    12
What merchants think

Feedback submitted

Merchants appreciate this app for its automatic order tracking and customer notifications. It's easy to use, integrates well, and offers a free plan for tracking up to 50 orders per month. Features like a branded tracking page and custom tracking details are praised, as well as the ability to reduce Return to Origin orders. The support team is highly responsive, with special mention of Jyoti. The app also offers a WhatsApp integration for an extra cost. Some merchants report improved conversion rates and customer support. It's particularly recommended for Indian e-commerce stores due to its integration with most Indian carriers and the ability to mark orders as delivered directly on Shopify.

August 16, 2021

It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price

dealsplant
India
About 3 years using the app
Shipway replied August 25, 2021

Hi Team,

Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.

April 25, 2017

Poor Customer Support. No proper documentation available on how to add tracking widget in the webpage. Have been asking for integrating the Order tracking in my website and no updates until date. 2 Stars - for Review widget and its proper documentation.

Thanks,

Nighty House
India
5 months using the app
May 15, 2019

Works, however it was a pain to get it to work.

When it did finally work, I didn't realise because I was entering the shopify order ID (#1005) but the app doesnt recognise the hashtags and this caused errors. Nowhere was I told that? With this order ID system being the default in Shopify, you would think it would follow suit, like other apps.

App had trouble syncing with my orders and I had to enter them manually to be picked up. Very confusing and time consuming.

Tracking widget customisation is limited. I also cannot hide the chinese names, (because I dropship from AliExpress), which I think is silly.

Support is done over WhatsApp, and is quite unprofessional.

For a free app, it works, I guess. But it isn't for me.

Blood Moon Gothic
Australia
2 days using the app
1
1