Shipway Order Tracking

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it.

I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually).

I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard.

And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now.

I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.

Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers

The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.

The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.

Useful app satisfied with the results and the data record thankyou to the team for the support and help