评论 (207)

整体评分
4.8
每个评分等级的数量
  • 93% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2024年5月16日

Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.

Crimson and Clover Studio
美国
23天 人在使用应用
Captain Insure已回复 2024年5月18日

Dear Crimson and Clover Studio team,

We sincerely apologize for the recent issues you've experienced using our app.

1. Currently, our technical experts have specially adapted the widgets for your store theme and third-party app, and ensured that the widget can display and run perfectly in your store shopping cart.

2. Please trust us, we have successfully implemented widget for many users and helped them successfully earn a lot of extra profits. We listen carefully to every user and are committed to making you 100% satisfied!

We have sent you an email and sincerely look forward to hearing from you~

Best regards,
Captain Insure Team

2024年3月25日

Unable to contact support, even via email or live chat. too bad

Climcat
美国
大约18小时 人在使用应用
Captain Insure已回复 2024年3月27日

Hi Climcat,

Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is support@shipwill.org

Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem.

We are eagerly awaiting your response.

Best regards,
Captain Insure Team

编辑时间:2024年2月3日

Stop working on the Prestige theme, AGAIN. It charged hundreds of customers twice!

Adept Cosmetics®
美国
大约1年 人在使用应用
Captain Insure已回复 2023年11月16日

Dear Adept Cosmetics® Team,

This is Sunny, hope you are doing well~
Thank you for your feedback so that our team can continue to optimize the app and continue to improve the app performance to produce more value for merchants!

Best regards,
Sunny|Parcel Panel Insurance Team

2024年1月4日

misleading. not enough information to clearly indicate whats being offered. you should clearly indicate on your site that you dont provide insurance coverage when customers on shopify store put in a claim. that you just provide the app service and that the store with your app service is responsible for fulfilling their clients insurance claims. with that said, u guys have really good customer service. but your insurance offer is misleading and it lacks information to clearly inform the both the store owners and the store's cleints. for that reason, its not something id be part of.

Izzy Bella
加拿大
大约2小时 人在使用应用