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Shipwire Order Fulfillment

Shipwire Order Fulfillment

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Price: Custom More info
  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Trusted by Shopify stores like yours

If you want to cut out the middleman and expand your markets, having Shipwire as a partner is perfect for self-distribution and direct-to-consumer sales.

~ Alex Ikonn, Co-Founder, Luxy Hair, Top 10 Shopify store

Shipwire was also straightforward to integrate and use, which helped us get new international customers while lowering our costs

~ Craig Dalton, Co-Founder, DODOcase, Winner of Shopify's Build-a-Business Competition

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. We work with merchants of all sizes, with storage costs starting off at only $24.95 per month. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (18)

posted

The integration part works well enough however: Shipwire often lose my product without taking responsibility for the loss, they often ship slower than their same-day-shipping guarantee and rarely credit me or upgrade the shipping to make up the lost time, they don't accurately track my inventory, their customer service dept are OK at picking up the phone, but most interactions I've had with them have basically been a waste of my time to politely be told "no".

I wouldn't recommend the service. Further, I'd recommend Shopify distance themselves from Shipwire. Can anyone recommend an alternative, preferable with US and UK warehouses?

*** UPDATE: May 10, 2015 ***
Posting a review here seems to have been the most effective way to get helpful customer service - I got a call from Shipwire, they checked my stock and found additional missing inventory. I'm not overly pleased about that, but at least it means I'll not be disappointing my customers. Shipwire issued me a credit toward future service and I was assured that everything would run smoothly, however...
...in the 13 days since my original post, all of my orders have taken over 24 hours to show in the carrier tracking (failing to meet Shipwire's "Same Day Shipping" guarantee) and most frustrating, more of my product has gone missing.

posted

Shipwire and Shopify for that matter are both winners! It begins with great customer service. The interface is intuitive and keeps getting better and really the team at Shipwire has been absolutely fantastic to work with. As with any early stage company, you are as good as your people and the partners you choose and we are happy we chose Shipwire as a key partner. They have kept in constant contact, helped us through all set ups and continue to be there when we have had questions or issues. As a logistics provider, they've got the right dots on the map and clearly the right people in the seats.

Highly recommend!

posted

Good appilcation

posted

Very Nice app, This app help us to get started quickly without much integration problems.

posted

Easily the best thing I've done for my business. Allowed me to truly enter a global market and offer exceptional levels of customer service worldwide. Trust me, this is one free trial that you're going to one to take. Cheers!

posted

We have been using the shopify-shipwire integration for about 4 months now, after migrating from an internally built e-commerce front end connected to Amazon FBA. As might be expected, there have been minor hiccups along the way, but we've been pretty happy with the integration. Setting it up was relatively easy and we were able to talk to someone at Shipwire to make sure our products were set up properly.

Pros:
- Warehouse receiving guidelines are pretty straightforward and not nearly as cumbersome as Amazon
- Support team is responsive
- The integration with shopify is quick and easy

Cons:
- If you have low stock on an item, watch it very closely. We found that shopify continued to accept orders on an out of stock product because shipwire counts incoming inventory (INCLUDING returns, which might have to be scrapped) as available inventory.
- currently shipwire is not able to communicate to shopify when an order actually ships. If you're trying to reconcile sales to inventory between the two systems for financial/cogs purposes, this makes it tough

Overall, we are happy. Just go in with the expectation that while this will make your life much much easier, it is not completely hands off (yet). We have addressed some of the "cons" directly with the company and they seem committed to continuing to make improvements.

posted

Totes amaze. Everything is automated and that makes life easy.

posted

I agree with the other review on here. I submitted a ticket to customer services over a week ago and someone responded to say they would look in to it and get back to me by Thursday, then they never followed it up. When I chased them I didn't get a response. It reflects terribly on a logistics business, giving the impression that they are disorganised and poorly equipped to support their customers. Like most people, I am hesitant to risk the reputation of my own brand on a fulfillment company that can't even reply to support tickets and emails.

Feb 2014 UPDATE: Some time after writing my original review above I was contacted by someone at Shipwire who then dealt with the enquiry and spent quite a lot of time and effort to resolve it and keep me informed of progress. It seems Shipwire have recently made some organisational changes to ensure that customer service (and I suspect new customer onboarding) is improved. So credit to them for this.

I should also comment that the technical integration between our store and their platform was relatively seamless and straightforward from the outset.

posted

Works flawless. I highly recommend Shipwire to any small business. We have been using them for over 2 years and everything has been running smoothly. You will be amazed at how convenient it is and how much time you can gain back by no longer having to worry about doing your own packing and shipping. The setup takes a bit in the beginning, but from then on you are FREE!!

posted

Being able to connect my Shopify site to Shipwire has given me back my life! I used to have to pack and ship all of my orders myself and it was extremely time-consuming. Now with, literally, a push of a button on my iPhone (I used the Shopify app that allows me to review the order and then promote it straight to Shipwire) I've fulfilled the order and I didn't have to spend any time with boxes, tape, printing labels, etc.
I didn't give it 5 stars for the following reasons:
(1) There are no email alerts when a package can't be shipped out due to an address error or problem. If I don't actually log on to the Shipwire site, I may not realize that an order has been sitting there, un-shipped, for a day or two. They should send an email alert when an order can't be processed.
(2) They only ship Mon-Fri. When I shipped my own products I shipped 7 days a week (I'm in NYC and our P.O. is open every day). I would have expected Shipwire to at least be open 6 days a week so that my Friday orders wouldn't have to wait until Monday to be shipped.

Overall, I highly recommend Shipwire to any small business. I've been using them for a little over a year and everything has been running smoothly for me. You will be amazed at how convenient it is and how much time you can gain back by no longer having to worry about doing your own packing and shipping.

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Custom

The Shipwire App is free to install and use. Shipwire pricing starts off at $24.95 per month once you're storing inventory in one of our warehouses globally. Please see our website or contact us for more details.

Shipwire

Support & Sales

1 (888) 744 7947
support@shipwire.com
shipwire.com/support

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