Powerful new features, services and plugins for your Shopify store

All Apps / Shipping / Shipwire Order Fulfillment

Shipwire Order Fulfillment

Shipwire Order Fulfillment

Developed by Shipwire

45 reviews
Get
Price: Custom More info
  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews

45 reviews
  1. 5 stars (14 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (1 review)
  4. 2 stars (3 reviews)
  5. 1 star (23 reviews)

Shipwire does not even merit 1 star. Shipwire is the worst fulfillment company ever and it's a nightmare to get out of it. Almost impossible to get back your own inventory once they have it. It will cost you $500/month and endless hours to realize they are bad to a point of no return.

In one simple sentence: DO NOT WORK WITH SHIPWIRE. For detailed explanations on how bad they are, please read below.

They don't take care of our products.
They simply don't. They open box and products end up damaged and dusty. They then ship damage products to our customers in recycled box where they don't even remove old labels from other company, and they charge you full price for this box! Simply unprofessional.

They do not Manage lots (but say they do):
We sell cosmetic products and shelf life is limited. It’s very important to ship FIFO (First in First Out). It’s also a good and usually standard practice in any fulfillment warehouse. With Shipwire they make you open a “special project” for this. I had a confirmation from them they would manage lots but realize once I ship myself some products that they actually don’t. I now have THOUSANDS of dollars of loss with products now too old to sell. You want to figure out how much Shipwire screwed your inventory? They will even charge you by the hour to fix their own mistake and it will take weeks.

Expensive Shipping Price:
It is so expensive. Shipwire markup on shipping price. For the same shipment to California USA using USPS Priority Fulfillrite (Fulfillrite is a great US fulfillment company) will rate shipping at 6.51 USD, while Shipwire will cost you $9.97 + 1.50 (expended carrier). Outrageously expensive. They also charge more for RECYCLED packing material.

Worst communication:
With Shipwire you often have to wait 3 days for a reply, it's never the same person who answers, you constantly have to re-explain the issue for a single ticket. Most of the time whey will simply answer with non-sense and you have to re-explain again and again… each of these back and forth taking at leaf 24h. You end up spending a week to fix most issues.

Managing SKUs:
You cannot re-use a same SKU in more than 1 other sku. For example you want to put 30 items in a master box instead of 20, simple right? YOU CAN’T. Once you use a SKU in inner case or master case, you cannot modify anything without creating a new SKUs, and it means creating different barcode which is most of the time impossible.

Managing Inventory:
Once you ship inventory to them, it will take forever to process and be available to ship. With Shipwire I always have to wait as long as 6 to 7 days after delivery for my inventory to be available to ship. How don't even understand how they can be so slow.

Integration with other systems:
The fulfillment is set at the product level in Shopify. It means that it makes it almost impossible to use Shipwire and another fulfillment service at the same time. They manage this so once you install this, you are stuck with them until all inventory is gone. You cannot set a new fulfillment service until then.

posted

Shipwire is a Shipwreck.

We spent three years, and tens of thousands of dollars trying to make it work with Shipwire. It ended with exorbitant fees to leave them, loads of lost high value inventory (they justified it as "shrinkage"). They have a great sales team, but once they hand you off to go live, the actual system, service, and customer service are a total failure. They really fall apart when it matters most around busy seasons.

You can expect days, or weeks for responses to issues from customer service, lost and mismanaged inventory, and zero accountability. Your end customers can expect to receive the wrong packages, damaged packages, and late deliveries.

Did I mention they are expensive? Yes, they charge premium rates for shipping and handling.

I would seriously advise any business to go far out of your way to avoid working with Shipwire. The concept is great, the sales pitch is great, but the execution just doesn't meet the lowest of standards.

posted

Cant beleive thee guys are still in business, worst experience ever a devastating to my business. The sales rep blatantly lied about capabilities. They charge WAY above cost for shipping and it is impossible to get a resolution to any issue, customer service people just don't reply.

posted

I switched to Shipwire after working with another 3PL provider. It was a nightmare that's just now ending.

The salesperson lied to me about security in place at the warehouse. Despite Shipwire being owned by IngramMicro, a Fortune 500 company, which owns many of its own warehouses, they actually outsourced my service to another warehouse they didn't own, and never bothered to inspect. There was no security in place there, at all, and we lost over 100 pieces of inventory.

Shipwire's executives acted like it was my fault my inventory was stolen, and berated me for not buying their useless inventory insurance. I had to explain to them multiple times why their insurance wouldn't cover my losses, due to the high deductibles per incident, and how it wasn't cost effective due to the crazy-high premiums.

After months of back-and-forth, and them promising to pay me more than my cost, they actually paid me less, and nothing for my lost time. I was told I'd have to go to arbitration in California if I wanted to fight them, and if I lost, I could end up paying their legal costs on top of my own, and not get anything for my stolen goods.

They never even bothered to file a police report. I had to do that later, and got no support from them whatsoever.

Their support team is terrible. If you get someone you can actually understand on the phone, you'll find out they're just glorified message-takers. They don't know the Shipwire software or UI, at all, or how any of their own settings work, and the won't let you talk to the IT or warehouse ops team directly.

They're constantly rolling out system updates, causing all orders to be held. They ignore order instructions, costing me thousands in excess import taxes. It took me months to get them refunded, and again, no help from Shipwire, nor anything remotely close to an apology, and they acted like it was all my fault, even though it was their mistake.

The execs I spoke to were routinely rude, and would lie right to you. It's a train-wreck. Do not use them, no matter what.

posted

We have been using ship wire for 4 years. I know them VERY well. NEVER ship out of the US with them. They lose half my orders. Shipping within the US we lose about 5%. Tracking will say delivered to mail box. Customer never gets it.

Im looking for an commerce fulfillment company who can ship using DHL giving our customers the options for both in and out of the USA.

posted

They have lost inventory and haven't even bothered to reply in more than 6 months.

posted

I've used shipwire for 2 years now and have had constant problems with them. Currently, we have packages that have not been set out for several days and no reasons why. They do not have efficient contact with their warehouses and my customers have received random products from other companies storing at shipwire 3 times already. Their online system is easy to use but the service provided and problems that occur are a greater hassle to fix than the ease of the online system.

posted

There have been a lot of growing pains with Shipwire over the last 2 years.

The interface, fulfillment are great and works seamlessly with Shopify - but when a problem occurs expect to work through a problem with them over several days or weeks. There are still logistical issues like mixed orders and missing return packages and the ease and pleasantry to resolve these are still lacking. In many instances the growth of the company feels like it has pushed aside small vendors in favor of larger ones - this is true in the policy changes for minimum orders and the once personal phone support to now having ongoing return calls and emails as followups to work with higher call volumes but less efficiency.

posted

I rarely leave negative reviews but unfortunately, I feel compelled to share my opinion and experience with Shipwire.

I have given them the benefit of the doubt for almost one year now but they keep on making amateur mistakes.
They continuously ship the wrong products of ours, sometimes our customers receive random items that have nothing to do with our brand and worse of all, they simply do not seem to care when you try to get in touch with them. Yet, despite all of this, I have been working with them as I like the interface and what the company stands for.
However, this past few days offered a confirmation that we need to start looking elsewhere for our fulfillment services.

We received an email over a week ago that they will be moving their CA-based warehouse and our items will be unavailable between Feb 2 and Feb 4. They started moving the items a day early, and we have been "our of stock" four days in a row now without any communication of a sort. We contacted them, no reply. I called the number, they do not answer. This is SO unprofessional and completely unacceptable. Any normal company would move inventory partially so that it does not disturb the business of their customers - they moved everything in one go and made all of our products out of stock.

All I hope for now is that all of our inventory makes it in one piece and becomes available, meanwhile, I would start to actively look for an alternative fulfillment center.

If I were you, I would look elsewhere – every company has issues but look for one that would at lest take their customers seriously and respond to their claims and questions.

posted

I have to say that I have been using Shipwire for over 2 years and they are far superior to any fulfillment center we have used in the past. The system they have set up is the most up to date and sophisticated system... with great rates and extremely low error rate. With the high volume of shipping we do... we may have 1 or less errors a month. Our inventory levels are accurate and their dashboard is easy to use. Debbi Carroll Biomedical Research Laboratories.

posted
Get
Custom

Support & Sales

Shipwire
1 (888) 744 7947
support@shipwire.com
shipwire.com/support
not provided
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.