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Shipwire Order Fulfillment

Shipwire Order Fulfillment

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  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Trusted by Shopify stores like yours

If you want to cut out the middleman and expand your markets, having Shipwire as a partner is perfect for self-distribution and direct-to-consumer sales.

~ Alex Ikonn, Co-Founder, Luxy Hair, Top 10 Shopify store

Shipwire was also straightforward to integrate and use, which helped us get new international customers while lowering our costs

~ Craig Dalton, Co-Founder, DODOcase, Winner of Shopify's Build-a-Business Competition

Features your Shopify store needs to grow

Integration with:

Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.

Order entry - Submit new shipping orders as you take them.

Order tracking - Pull all tracking information related to completed shipments.

Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping

Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform

Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping

Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics

With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales

You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (22)


We've been with shipwire for 6 months. They get you on board with their slick looking shopify integration and website and great customer service before you start.

Then they start shipping wrong products, sending too much to customers, losing products, sending one item instead of a case, then sending a full case instead of the rest of the case they were supposed to send.

They have cost us thousands and thousands of dollars in the past few months in incorrect shipments and lost product. Now they are going to charge us more money to move our products out of their warehouse. Plus they have over $3000 in "deposit" from us. (Why they need a deposit when they are the ones who have our stuff, I do not know).

They have tentatively said they will partially refund us for some of the inventory they have lost or sent out incorrectly - but the reputational damage with our customers is beyond repair. One of our largest customers has received FOUR incorrect orders in a row from Shipwire. They now think we are a joke.



We have 3 Shipwire warehouses in 3 countries. We manage all 3 warehouses with ease and simplicity, all from the one Shipwire interface. This would be a whole lot more difficult without them. We are scaling up further next year, and we know that adding another warehouse will be simple and easy.

What is also promising with Shipwire, is that they are constantly upgrading and updating things to make life on our end easier and more convenient.

At the start of our relationship with Shipwire, it was hit and miss with service and efficiency, depending on the Customer Care Rep we got at the time. However, the customer care has improved dramatically during our time with Shipwire, and I cannot fault the last few customer care reps who helped us out when we needed them.

We recommend Shipwire to any business wanting to scale up fast, while ensuring the simplicity and efficiency is maintained.


Snowboard Addiction


Same issue like DirtBaggies. We shipped 870 units to Shipwire, after 68 units fulfilled, the inventory shows only 432 units left. There was about 400 units lost in the warehouse for no reason. Customer service is slow (Joel Kemp was our representative), usually responses in about 2+ days and keep telling that the inventory currently is accurate without any proof.

Owning 3 businesses but this time I got screwed from start-up with Shipwire (1st time working with them). Orders was put on hold due to insufficient stock (which is obviously not). Our customer keep emailing us because they think they got scammed. Got another email from customer report that they receive double what she ordered. We believe most of orders was doubled due to Shipwire inventory issue. We have to take the website down after 2 days of Grand Opening - what's a shame.

Will researching on competitor to see if there is any better service out there.

We will update the process that Shipwire do to fix the problem. You guys are welcome to visit our website and contact us regarding using fulfillment service we are more than happy to share our experience.

PS: Sound like a feedback from competitor but it is from a stressful business owner. We are no way get paid or get any benefit of leaving this feedback.


Update August 26, 2015: We got the problem resolved and get refund for all the item lost. They offer me a free project to cycle count the inventory to get an accurate inventory. We still lost sale because it take about 3-4 weeks to resolve the problem while we still paying the warehouse fees.

Please aware the deposit of $1.25 / item if you send large quantity of inventory (about 500 items) so it will cost you more up-front. AND Not all of orders are not ship same day.


So far, is a NIGHTMARE.
Let me tell you. You will love Shipwire when you see the cute view above. You will love them even more when you are setting up your account. But once you start sending your inventory, get ready to loose your hairs.

Customer service is just... horrible. Period. Don't take my word for it. Experience it yourself.

Do you have lots of back up money?? Good luck. Because Shipwire will take a deposit per "item" once you inventory reaches a certain number. That's right. Don't recall exactly how much, but they will take about $2 per item. If you don't understand what I'm saying, just ask them about this funny deposit.

Are you closing your account and want your inventory back? Get ready to exchange emails for close to 2 months.... and counting. Yep. I've been trying to close my account and asking for my inventory but no luck so far. Since I have a balance on the account, all I'm asking is to use the balance I have to send me all the inventory that my balance allows and just abandon the rest. But, so far, this has been an impossible task for Shipwire.

I love the potential that Shipwire has. Only if it worked as nicely and cutely has the Video above!! But no. Far from it. Still don't take my word for it. I see lots of 5 stars reviews here. So they must like it.

Yet, when you begin to experience any sign of the frustration, GET THE HELL OUT before too late.


The integration part works well enough however: Shipwire often lose my product without taking responsibility for the loss, they often ship slower than their same-day-shipping guarantee and rarely credit me or upgrade the shipping to make up the lost time, they don't accurately track my inventory, their customer service dept are OK at picking up the phone, but most interactions I've had with them have basically been a waste of my time to politely be told "no".

I wouldn't recommend the service. Further, I'd recommend Shopify distance themselves from Shipwire. Can anyone recommend an alternative, preferable with US and UK warehouses?

*** UPDATE: May 10, 2015 ***
Posting a review here seems to have been the most effective way to get helpful customer service - I got a call from Shipwire, they checked my stock and found additional missing inventory. I'm not overly pleased about that, but at least it means I'll not be disappointing my customers. Shipwire issued me a credit toward future service and I was assured that everything would run smoothly, however...
...in the 13 days since my original post, all of my orders have taken over 24 hours to show in the carrier tracking (failing to meet Shipwire's "Same Day Shipping" guarantee) and most frustrating, more of my product has gone missing.


Shipwire and Shopify for that matter are both winners! It begins with great customer service. The interface is intuitive and keeps getting better and really the team at Shipwire has been absolutely fantastic to work with. As with any early stage company, you are as good as your people and the partners you choose and we are happy we chose Shipwire as a key partner. They have kept in constant contact, helped us through all set ups and continue to be there when we have had questions or issues. As a logistics provider, they've got the right dots on the map and clearly the right people in the seats.

Highly recommend!


Good appilcation


Very Nice app, This app help us to get started quickly without much integration problems.


Easily the best thing I've done for my business. Allowed me to truly enter a global market and offer exceptional levels of customer service worldwide. Trust me, this is one free trial that you're going to one to take. Cheers!


We have been using the shopify-shipwire integration for about 4 months now, after migrating from an internally built e-commerce front end connected to Amazon FBA. As might be expected, there have been minor hiccups along the way, but we've been pretty happy with the integration. Setting it up was relatively easy and we were able to talk to someone at Shipwire to make sure our products were set up properly.

- Warehouse receiving guidelines are pretty straightforward and not nearly as cumbersome as Amazon
- Support team is responsive
- The integration with shopify is quick and easy

- If you have low stock on an item, watch it very closely. We found that shopify continued to accept orders on an out of stock product because shipwire counts incoming inventory (INCLUDING returns, which might have to be scrapped) as available inventory.
- currently shipwire is not able to communicate to shopify when an order actually ships. If you're trying to reconcile sales to inventory between the two systems for financial/cogs purposes, this makes it tough

Overall, we are happy. Just go in with the expectation that while this will make your life much much easier, it is not completely hands off (yet). We have addressed some of the "cons" directly with the company and they seem committed to continuing to make improvements.


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