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Shipwire Order Fulfillment

Shipwire Order Fulfillment

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Price: Custom More info
  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Trusted by Shopify stores like yours

If you want to cut out the middleman and expand your markets, having Shipwire as a partner is perfect for self-distribution and direct-to-consumer sales.

~ Alex Ikonn, Co-Founder, Luxy Hair, Top 10 Shopify store

Shipwire was also straightforward to integrate and use, which helped us get new international customers while lowering our costs

~ Craig Dalton, Co-Founder, DODOcase, Winner of Shopify's Build-a-Business Competition

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. We work with merchants of all sizes, with storage costs starting off at only $24.95 per month. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (17)

posted

I started out with Shipwire thinking it was going to be so simple and amazing. The portal seemed so easy to navigate and the sales team were so lovely. The reality for my business is that order shipping went from being low on my list of business issues to my number 1. The amount of issues I had in 3 months really was astonishing and the blood, sweat, tears and money it took to leave Shipwire has been soul destroying. I have spent about as much time shipping with them as I have trying to leave them which is terrible. Ultimately, if you’re a business who needs access to its stock same day, next day or even two days after you order, Shipwire is not your company. Here are some of my experiences.

- Order Shipping -
Not so humorously, this is what they are worst at! I went from having <1% complaints from customers and wholesalers about order shipping to receiving daily emails and having to constantly set-up new cases with Shipwire. You could not easily fix the issues yourself in the portal which was one of it’s original selling points for me.

The first huge stuff up was when I needed stock for a tradeshow. I ordered it 10 days before the show to arrive at my house which is 15kms away from their Sydney warehouse. Only part of it arrived the day before I was flying to the show which was a disaster. Not only could their customer service team do nothing to help in the 8 days I was chasing it, they kept telling me to contact their shipping partner who in turn, kept telling me to speak to shipwire. In the end, it turns out Shipwire had my stock all along and I was not able to show those items at the show which cost me thousands in potential business. I am sure you can appreciate how frustrating that was when I was so close to the warehouse but could not get my hands on my own stock in 10 DAYS!

Two of my biggest wholesale accounts also stopped working with me due to errors with orders and the time it took for them to arrive. Again, this has cost my business a lot in potential sales and I am only now slowly rebuilding my relationship with them since I’ve started with my new Third Party Logistics Company.

- Customer Service -
The customer service team are very nice but have the ability to do very little. They are great at apologising but terrible at actually fixing an issue, keeping you posted or reassuring you that Shipwire can actually get product to your customers. You often feel as though you are talking to an automated service given what can actually be achieved by speaking to them. The time it takes to actually get a case resolved sometimes can take half a day for something simple and I am sure as business owners, you have better things to be doing like I do.

- Exiting Shipwire -
This process has dragged on for 6 weeks and it shows no sign of ending soon. I split my exit order in two knowing that there was very likely to be issues in getting my stock out and they did not disappoint. I wanted to have some stock left so I could continue to fulfil orders during the transition. This order took 4 weeks to complete and I have to pay them thousands of dollars in handling fees (100% of them) even though they did not live up to their side of the arrangement. They get out of this by saying that special projects do not fall under normal T&Cs but what business should have to wait 4 weeks to receive its stock? I am still trying to exit the rest of my stock but like everything with Shipwire, it’s a daily struggle which feels like it will never end. This order has now been dragging on 3 weeks and it is under one pallet in stock.

My advice would be to thoroughly read all of Shipwire’s manuals back to front and really compare the costs to other 3PL providers. I wish that I had taken more care with really comparing companies as Shipwire does have competitive monthly storage but their handling fees can be beaten by most companies. They say that this is because they don’t charge handling fees when your product first comes in but most companies I have spoken to only charge a very small amount for this. In all, saving that small upfront handling charge has cost me thousands in lost business and I’ve still had to pay Shipwire 100% of the handling and shipping costs despite the atrocious service levels.

posted

Good appilcation

posted

Very Nice app, This app help us to get started quickly without much integration problems.

posted

Easily the best thing I've done for my business. Allowed me to truly enter a global market and offer exceptional levels of customer service worldwide. Trust me, this is one free trial that you're going to one to take. Cheers!

posted

We have been using the shopify-shipwire integration for about 4 months now, after migrating from an internally built e-commerce front end connected to Amazon FBA. As might be expected, there have been minor hiccups along the way, but we've been pretty happy with the integration. Setting it up was relatively easy and we were able to talk to someone at Shipwire to make sure our products were set up properly.

Pros:
- Warehouse receiving guidelines are pretty straightforward and not nearly as cumbersome as Amazon
- Support team is responsive
- The integration with shopify is quick and easy

Cons:
- If you have low stock on an item, watch it very closely. We found that shopify continued to accept orders on an out of stock product because shipwire counts incoming inventory (INCLUDING returns, which might have to be scrapped) as available inventory.
- currently shipwire is not able to communicate to shopify when an order actually ships. If you're trying to reconcile sales to inventory between the two systems for financial/cogs purposes, this makes it tough

Overall, we are happy. Just go in with the expectation that while this will make your life much much easier, it is not completely hands off (yet). We have addressed some of the "cons" directly with the company and they seem committed to continuing to make improvements.

posted

Totes amaze. Everything is automated and that makes life easy.

posted

I agree with the other review on here. I submitted a ticket to customer services over a week ago and someone responded to say they would look in to it and get back to me by Thursday, then they never followed it up. When I chased them I didn't get a response. It reflects terribly on a logistics business, giving the impression that they are disorganised and poorly equipped to support their customers. Like most people, I am hesitant to risk the reputation of my own brand on a fulfillment company that can't even reply to support tickets and emails.

Feb 2014 UPDATE: Some time after writing my original review above I was contacted by someone at Shipwire who then dealt with the enquiry and spent quite a lot of time and effort to resolve it and keep me informed of progress. It seems Shipwire have recently made some organisational changes to ensure that customer service (and I suspect new customer onboarding) is improved. So credit to them for this.

I should also comment that the technical integration between our store and their platform was relatively seamless and straightforward from the outset.

posted

Works flawless. I highly recommend Shipwire to any small business. We have been using them for over 2 years and everything has been running smoothly. You will be amazed at how convenient it is and how much time you can gain back by no longer having to worry about doing your own packing and shipping. The setup takes a bit in the beginning, but from then on you are FREE!!

posted

Being able to connect my Shopify site to Shipwire has given me back my life! I used to have to pack and ship all of my orders myself and it was extremely time-consuming. Now with, literally, a push of a button on my iPhone (I used the Shopify app that allows me to review the order and then promote it straight to Shipwire) I've fulfilled the order and I didn't have to spend any time with boxes, tape, printing labels, etc.
I didn't give it 5 stars for the following reasons:
(1) There are no email alerts when a package can't be shipped out due to an address error or problem. If I don't actually log on to the Shipwire site, I may not realize that an order has been sitting there, un-shipped, for a day or two. They should send an email alert when an order can't be processed.
(2) They only ship Mon-Fri. When I shipped my own products I shipped 7 days a week (I'm in NYC and our P.O. is open every day). I would have expected Shipwire to at least be open 6 days a week so that my Friday orders wouldn't have to wait until Monday to be shipped.

Overall, I highly recommend Shipwire to any small business. I've been using them for a little over a year and everything has been running smoothly for me. You will be amazed at how convenient it is and how much time you can gain back by no longer having to worry about doing your own packing and shipping.

posted

Shipwire is fantastic. Excellent customer service, a backend that makes sense, and shipping is super reliable and quick. Would definitely recommend.

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Custom

The Shipwire App is free to install and use. Shipwire pricing starts off at $24.95 per month once you're storing inventory in one of our warehouses globally. Please see our website or contact us for more details.

Shipwire

Support & Sales

1 (888) 744 7947
support@shipwire.com
shipwire.com/support

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