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Shipwire Order Fulfillment

Shipwire Order Fulfillment

Developed by Shipwire

40 reviews
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Price: Custom More info
  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews

40 reviews
  1. 5 stars (14 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (1 review)
  4. 2 stars (3 reviews)
  5. 1 star (18 reviews)

They have lost inventory and haven't even bothered to reply in more than 6 months.

posted

I've used shipwire for 2 years now and have had constant problems with them. Currently, we have packages that have not been set out for several days and no reasons why. They do not have efficient contact with their warehouses and my customers have received random products from other companies storing at shipwire 3 times already. Their online system is easy to use but the service provided and problems that occur are a greater hassle to fix than the ease of the online system.

posted

There have been a lot of growing pains with Shipwire over the last 2 years.

The interface, fulfillment are great and works seamlessly with Shopify - but when a problem occurs expect to work through a problem with them over several days or weeks. There are still logistical issues like mixed orders and missing return packages and the ease and pleasantry to resolve these are still lacking. In many instances the growth of the company feels like it has pushed aside small vendors in favor of larger ones - this is true in the policy changes for minimum orders and the once personal phone support to now having ongoing return calls and emails as followups to work with higher call volumes but less efficiency.

posted

I rarely leave negative reviews but unfortunately, I feel compelled to share my opinion and experience with Shipwire.

I have given them the benefit of the doubt for almost one year now but they keep on making amateur mistakes.
They continuously ship the wrong products of ours, sometimes our customers receive random items that have nothing to do with our brand and worse of all, they simply do not seem to care when you try to get in touch with them. Yet, despite all of this, I have been working with them as I like the interface and what the company stands for.
However, this past few days offered a confirmation that we need to start looking elsewhere for our fulfillment services.

We received an email over a week ago that they will be moving their CA-based warehouse and our items will be unavailable between Feb 2 and Feb 4. They started moving the items a day early, and we have been "our of stock" four days in a row now without any communication of a sort. We contacted them, no reply. I called the number, they do not answer. This is SO unprofessional and completely unacceptable. Any normal company would move inventory partially so that it does not disturb the business of their customers - they moved everything in one go and made all of our products out of stock.

All I hope for now is that all of our inventory makes it in one piece and becomes available, meanwhile, I would start to actively look for an alternative fulfillment center.

If I were you, I would look elsewhere – every company has issues but look for one that would at lest take their customers seriously and respond to their claims and questions.

posted

I have to say that I have been using Shipwire for over 2 years and they are far superior to any fulfillment center we have used in the past. The system they have set up is the most up to date and sophisticated system... with great rates and extremely low error rate. With the high volume of shipping we do... we may have 1 or less errors a month. Our inventory levels are accurate and their dashboard is easy to use. Debbi Carroll Biomedical Research Laboratories.

posted

We have used Shipwire for about three years now and are cancelling once the holiday rush is over. If you want your customers to have an enjoyable shipping experience (and you don't want to be overcharged), we'd recommend looking elsewhere for fulfillment services. Shipwire overcharges and under delivers.

We've had countless issues with Shipwire not adjusting the weights of our products despite multiple attempts on our end to correct the weight errors. This results in packages being shipped at over a pound despite the package actually weighing less than one pound. This is relevant because 1 lbs or greater ships Priority Mail at around $11 whereas the same order listed at under a pound ships First Class mail for roughly half the price. We offer free shipping on orders over a certain dollar amount, and this error in weight has cost us tens of thousands of dollars this year alone.

Once an order is submitted to Shipwire, it cannot be modified or cancelled. Last holiday season Shipwire was overwhelmed and it took them well over a week to process and ship each order from their PA warehouse. We could have done it in-house and the customer would have received the order before Shipwire even packed them. We attempted to cancel all of the delayed orders and ship them ourselves, but Shipwire told us they could not do that. After the fact they offered reimbursement for not meeting shipping timelines, but we had to go in and individually file claims for hundreds of orders. We lost many customers over their poor service.

Furthermore, Shipwire up charges shipping fees by means of their "extended carrier fee" for USPS. We actually get cheaper shipping rates than Shipwire when you factor in their extended carrier fees.

I would only recommend Shipwire to our competitors ;)

posted

HORRIBLE company. Where to begin:

- Frequently mixed inventory and sent out wrong products to customers, then no support to fix these problems or compensate for their errors.
- Slow to unpack stock. I've waited up to 2 weeks from when stock has been delivered to when it shows up as available.
- The worst customer service, if you even get a response from them. They just do not respond to you. No phone number to call either.

Given my experience with them over the last 18 months, I would never recommend ShipWire to anyone. I'm in the process of moving warehouses.

posted

One star is far too high ......

The worst experience of my business life. It started fair enough and seemed like an economical way to store and ship merchandise while growing.

Then things went wrong .....

Shipwire radically changed their pricing structure from no minimums to quite high minimums for a growing business. I get it. Business models change but removing my merchandise and closing my account has been HELL!

A pick fee of $2.85 per item has driven my cost of changing warehouses to almost $2000. In addition they have now lost inventory and the numbers keep changing. This process has gone on for almost 2 months without any solution.

They supposedly did a hand count of all my items and updated my numbers that are radically different than what they should be.

Only it is IMPOSSIBLE for them to be correct and they are refusing to recount. An item that I supposedly had 3 of jumped to 8 with 2 more items falling to zero that had inventory.

I put an order through for a customer for the item that has 8 but he received one of the items that is supposedly 0. I have now spent hours going back and forth via email and phone without any solution.

Their incompetence and bad customer service is going to cost me a further $1500 in orders.

Stay away .... don't even think about it. Pick other options even if they seem more expensive.

posted

Shipwire LOST thousands of dollars of my inventory - the losses didn't become apparent until orders failed to ship. I've lost customers and am unexpectedly out of stock now on many items.

Clearly many Shopify users have incurred losses due to Shipwire's terrible service, there also are complaints on BBB.org, my guess is that there are many more upset customers who've suffered losses but have not aired their problems publicly.

Should we club together to recover those losses in a class-action? I'd willingly forfeit a percentage to recover my losses. Can Shopify act as lead plantiff?

posted

Disappointed to say the least. Don't use Shipwire. Not an option for small businesses. As of May 2016, they've instated a $500 minimum fee. If you spend less than $500 a month on storage, handling, etc, you'll pay the difference no matter what. This policy is a killer for any start-up and a way for them to kick out small businesses that don't ship large volumes. In addition, we've been using Shipwire since 2015 and there were so many issues with their logistics system. We had to call support so many times to sometimes wait for days for an answer. They can't even accommodate the easiest shipping request due to a very rigid system. We're out!!!

posted
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shipwire.com/support
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