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Shipwire Order Fulfillment

Shipwire Order Fulfillment

Developed by Shipwire

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  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (35)

posted

Just TERRIBLE and not suitable at all for small business. I wanted to select 0 star but it's not possible. We are a Canadian company and use Shipwire only for Canadian and Intl orders (with UK warehouse). We use Fulfillrite for USA orders since they are fast, reliable and way more expensive. Now Shipwire change the app and you won't be able to use other fulfillment companies with automation (marking order as shipped, etc). Shipwire basically force you to use only their service. Plus they charge a minimum 500$ per month now. They change this last spring and of course we are stuck with them until our inventory in their warehouses is out. I don't even understand why Shipwire is doing business with Shopify since it is targeted to small business.

posted

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posted

Shipwire LOST thousands of dollars of my inventory - the losses didn't become apparent until orders failed to ship. I've lost customers and am unexpectedly out of stock now on many items.

Clearly many Shopify users have incurred losses due to Shipwire's terrible service, there also are complaints on BBB.org, my guess is that there are many more upset customers who've suffered losses but have not aired their problems publicly.

Should we club together to recover those losses in a class-action? I'd willingly forfeit a percentage to recover my losses. Can Shopify act as lead plantiff?

posted

Disappointed to say the least. Don't use Shipwire. Not an option for small businesses. As of May 2016, they've instated a $500 minimum fee. If you spend less than $500 a month on storage, handling, etc, you'll pay the difference no matter what. This policy is a killer for any start-up and a way for them to kick out small businesses that don't ship large volumes. In addition, we've been using Shipwire since 2015 and there were so many issues with their logistics system. We had to call support so many times to sometimes wait for days for an answer. They can't even accommodate the easiest shipping request due to a very rigid system. We're out!!!

posted

Don't use them! They have lost our products repeatedly within their own warehouses, shipped the wrong items (not even our items) to customers, shipped products late and you need to stay on top of them 24/7 to get anything shipped out on time. Have had to open a case every week for the last 2 months. On top of that had to open cases every time something has gone wrong to get credited. And you call support and they hangup on you. Once we finally terminated our account and requested the return of our products, they shipped our product back late and in a damaged box. Great ideas, horrible execution for a "premier" shipping service.

posted

WE ARE OUT, WORST 3PL EVER!
In a nutshell: We’ve been with Shipwire for about a year and it’s been a very disappointing experience to say the least. Some things work but a large majority of things do not. Some examples: case IDs remain open for weeks without finding solutions, customer service emails and voicemails are ignored altogether, improper invoices, telephone lines heavily understaffed. Worst of all: NO ONE EVER seems to be responsible. We could go on for hours. In short, the Shipwire marketing brochures and videos are shiny, bright and clear but behind the scenes it seems chaotic to say the least. STAY AWAY FROM SHIPWIRE. Feel free to contact us if you want good alternative 3PL contacts in the US, Europe and Asia.
PS: As additional sources of information we recommend tweets about Shipwire on twitter and their profile on trustpilot.com. Be prepared for some negative surprises!

posted

Shipwire is the worst company I've ever dealt with in my life. They are absolutely terrible at their job and their customer support is a complete joke. Absolutely avoid this company like the plague, you are better off tossing your products and your brand's reputation directly in the garbage.

Here's a little taste of what we've been through with them. The first thing they did was get us kicked off of amazon sellers platform by shipping an entire weeks work of orders about 8 days late flagging our account in Amazon for suspension for late shipments. They refused to apologize or take responsibility for this incident and would do nothing beyond sending a crappy letter to send along to amazon to try and rectifiy it. It took me 5 emails, 2 phone calls and over a month to even get a basic refund on handling for all of those late shipped orders.

They send 1 of an item when a customer orders 2. This happens daily. They're response was that they found the problem and fixed it. Not 3 days later it starts happening again and continues to happen daily. Not once did anyone take responsibilty or apologize. They take forever to respond and take even longer to take any action. Their customer service reps all the way up to management simply do not care about you, your company, or your problems. I have no idea how the hell they are still in business.

They send the wrong items all the time, this happens daily.
They send products from completely different companies to our customers.
They send completely empty sealed packages. After I notified them of this they said that the particular SKU was a "pick n pack" SKU and came prepackaged. This is simply not true and never was true. Also that's not even what "Pick n Pack" means at all. But besides that, it doesnt take a genius to notice a package is completely empty when shipping it out. It seriously seems like they are doing it on purpose. Once the customer support agent realized his mistake, he says "yeah you're right" and then tells me how to go about putting in a damn ticket to get the correct product sent. Guess what, genius, the customer absolutely does not want anything to do with us after that so I had to refund the order.

We're currently trying to get our products to a different provider but we can't because the inventory count is so incredibly messed up it is impossible without physically going to their warehouse (which by the way is forbidden by them, you can't) or waiting on them to do a manual audit which will take weeks. Meanwhile its basically a full time job dealing with customers who have been sent wrong or missing items. This isnt rocket science. All of our products are clearly marked and packaged with UPC's. You get a system with a scanner and a scale and there are zero chances of shipping something incorrectly. Come to find out, they dont scan anything. Everything is hand picked in their warehouses. And furthermore I'm not even sure if they own and operate the warehouses outside of Palo Alto at all. I mean, that's really the only thing that can explain it. They're simply a service middle man for outsourced warehouses which they have absolutely no control over and nor do you. If they do actually own and operate the warehouses, then this is just rampant mismanagement and incredibly poor hiring.

Here's the simple truth. Shipwire will absolute ruin your business's reputation at every chance they get. They will take a carefully planned and executed customer experience that you have been honing for years and absolutely take a crap all over it by sending your customer an empty package. 0 Stars.

posted

THIS IS HANDS DOWN THE WORST COMPANY I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE.

And I mean that with no exaggeration. I cannot stress enough that you should avoid using Shipwire at all costs.

Here are a few (of the many) terrible experiences I had with Shipwire: My shipping costs quadrupled when I started with them because their algorithm couldn't find the right box for my product (clothing). As a result, their system put my product in a box that was 4X larger than it needed to be, which increased shipping costs dramatically. Not to mention Shipwire hit me with a bunch of hidden fees for finding the right box, filling the box with filler material, charges for the actual filler material, etc. When I informed them of this issue, they simply told me that I'd have to figure out a way to trick their algorithm into picking the right box for my product...somehow it was all on me to figure it out by trial and error. Also, for a few orders, Shipwire said they fulfilled and shipped the orders but actually didn't. It took my customers emailing me weeks after they submitted their orders for us to realize the issue. When I reached out to Shipwire to inform them and ask for a refund, they said my customer would have to fill out a form to prove the product was never received, despite the fact that the tracking numbers Shipwire provided clearly showed that the package never left the warehouse. They even refused to accept the form when I filled it out on my customers behalf since I didn't want to inconvenience my customers any more than Shipwire already had. They've since cancelled my refund request and have not reimbursed me for the costs. Last, realizing that I had to cut all ties with this company immediately (only after a couple months of working with them mind you), I went through the process of getting all my inventory returned to me and closing my account. Despite the fact that their warehouse was 30 minutes away from my HQ, they refused to let me come by to get the product and insisted it had to be shipped to me (Note: every other outsourced fulfilling company I've spoken to since said that's unheard of). Further, Shipwire told me that to get my inventory back I would have to ship each unit of my product back individually, which would incur their per unit picking fees. In response I asked if there was a way they could put all my units into a few large boxes and just ship those large boxes out instead, to which they said (verbatim), "Oh, yeah, I guess we could do that." The Shipwire picking costs to return my inventory via the method I suggested (with a few big boxes) was only $40; the Shipwire picking costs to return my inventory via the method they suggested (each unit individually) would have been thousands of dollars. At no point did they even mention there were alternatives; in fact, they said shipping individually was the only option available to me until I pushed back and sent in a special request.

One other thing I feel I have to mention. They assigned a customer service agent to my account. At one point, I called in to check on the status of my inventory return (since she had gone radio silent on me for weeks). Another agent informed me that my agent was unavailable because she leaves work at 2PM everyday, and that she was the only person in the entire company that could help me. He said she typically starts work at 6AM though (to make up for leaving so early everyday), and I could call her first thing the next morning the following day. So I tested that. I called in every hour the following morning starting at 6AM PST to see when she'd be available. I didn't get a hold of her until 6 hours later.

This is the only negative review I've ever written on the internet, and it pains me to trash another company publicly. But my experience with Shipwire was so consistently terrible that I feel obligated to make others aware of it, in the hopes that I can help them avoid an extremely timely and costly mistake, which could easily be fatal to a small company starting out.

posted

If i could give zero stars i would. When i signed up with this company, it was with a certain payment plan. I have a small company and really only use them when I travel. I paid to ship my products there, which is totally understandable and I would always expect to do so. I did it with the knowledge that they were ok with my small quantities and occasional use. Well they pulled the rug out from under me. I was sent an email stating that they will now charge $500 per month no matter what! This is not what we agreed to. I now need to get my products back and find another fulfillment center and i need to pay exorbitant prices to get my products back. They should cover the cost since they changed the contract, not me. Not only do i need to pay A LOT to get my products back, they are charging me for everything (pick fees, handling, etc..)! They expect me to do crazy, time intensive online work with their crappy system in order to 'exit'. As i'm typing this, i'm sitting on the phone for 56 min. on hold for customer service.
BUYER BEWARE. They are horrible and dishonest.

posted

I'm an ex-Shipwire customer, we used them for 6 months. They started out great, my sales rep lured me in with personal attention and quick responses. Sure their prices were high, but their website was well put together and integrated easily with Shopify. Things ran relatively smoothly till they shipped out our first order. We had shipped them marketing inserts, they didn't include them with any of our first 500 orders. So I contacted customer support to fix the issue and they refused to fix it, they also stopped talking to me. So I emailed my old sales rep, he stopped reading my emails. So I guessed the CEO's email and told him how poorly I was treated. He never responded but someone did get back to me eventually. From there on it was nothing but a fight to fix any issue. Their customer service team is garbage.

Also, if it seems like their prices are high, thats because they are. Do yourself a favor and go anywhere else.

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