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Shipwire Order Fulfillment

Shipwire Order Fulfillment

Developed by Shipwire

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  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Trusted by Shopify stores like yours

If you want to cut out the middleman and expand your markets, having Shipwire as a partner is perfect for self-distribution and direct-to-consumer sales.

~ Alex Ikonn, Co-Founder, Luxy Hair, Top 10 Shopify store

Shipwire was also straightforward to integrate and use, which helped us get new international customers while lowering our costs

~ Craig Dalton, Co-Founder, DODOcase, Winner of Shopify's Build-a-Business Competition

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (24)

posted

I was hesitant to use them given the reviews, but was assured it was just the tiny stores that didn't know what they are doing that didn't try and make it work. Well, we may not be huge, but we've got a lot of product in their warehouse and things have not gone smoothly since starting at the end of November. Currently I have 5 cases open with them where getting an answer back is impossible. Your on boarding specialist will get you in, then dump you off to customer care. It's an ironic name, given that they don't seem to care actually at all. So here are just some of the issues as of today.

1. We have packages scheduled to ship in box sizes far greater than what is at all logical. We tried to get this changed with our on boarding guy, but he quickly noted "all of your further inquiries will be handled by customer care" when we asked to get this fixed. This was after he said he'd fix it. That was the end of December, and we still don't have this resolved. Last update it was supposed to be fixed yesterday, but still of course haven't heard back even though we've stayed on them, rather than them communicating with us.

2. We don't have poly bags. Be careful of the rates they quote you in the beginning. We always ship in poly bags so our size and weights were different when they said they don't ship in poly bags after on board. Now after further digging I find out they do. Why is this a big deal? It adds a lot of cost when going with dimensional based weight, especially with sizing being off.

3. Shipstation integration. Yes they integrate, but good luck getting it to work right. Your settings are very basic. "Ground" being one of them that is funny. You don't know if it's first class, priority mail, or something else. It just defaults to ground. The fields also don't match up. For international we have to choose priority mail to get first class rates. So I'm selecting priority mail, paying first class, and assuming it will go first class, but I guess if it didn't that would be awesome. Ship station says it's a ship wire issue. Ship wire says it's a ship station issue. How is logic mapping my issue? You two should work this out, this isn't a customer issue.

4. Last week we had a package that was supposed to ship, Monday, 1/11. The package was created, but nothing ever updated. I submitted this for resolve on Thursday and never heard back, called on Friday 1/15 and was told that she'll hopefully have an answer same day or Monday. Sent an email yesterday (Tuesday 1/19) asking for an update and nothing. Again today and nothing. Case still open.

5. Yesterday we found out that they shipped the wrong product for an order. Not sure how or why, don't have resolution yet, but at this rate, I doubt we'll ever find out.

6. Our first shipment they received a partial to a case. When I said that's not possible as we triple checked everything and he told me that it was short shipped. I had to get forceful to get him to check which he finally did and said it was indeed short. Then I got more forceful and all the sudden I was right and the inventory was somehow found. Kind of sketchy as it looks pretty obvious that diligence wasn't being done to make sure the shipment was correct.

There are more issues, but I'll stop there. I really wanted this to work, and am still trying to make it work, but they are extremely unresponsive so good luck.

posted

We've been with shipwire for 6 months. They get you on board with their slick looking shopify integration and website and great customer service before you start.

Then they start shipping wrong products, sending too much to customers, losing products, sending one item instead of a case, then sending a full case instead of the rest of the case they were supposed to send.

They have lost thousands of dollars of inventory, with no explanation.

They "guarantee" a turnaround time of 24 hours. With hundreds of our orders sent in the past few months, we can count maybe one or two orders that they sent out in less than 72 hours. The guarantee just means they give you a refund of $2.50 when they don't meet it. I don't even think they try.

They have cost us thousands and thousands of dollars in the past few months in incorrect shipments and lost product. Now they are going to charge us more money to move our products out of their warehouse. Plus they have over $3000 in "deposit" from us. (Why they need a deposit when they are the ones who have our stuff, I do not know).

They have tentatively said they will partially refund us for some of the inventory they have lost or sent out incorrectly - but the reputational damage with our customers is beyond repair. One of our largest customers has received FOUR incorrect orders in a row from Shipwire. They now think we are a joke.

DON'T GO NEAR THIS COMPANY.

UPDATE: A week later, and we cannot get anyone at Shipwire to call or email us back. They seem to have realised that our account is so badly messed up, that there is nothing they can do to help us, and are scared to contact us. We have phoned and emailed over 40 times, with no response. They have over $100k of our inventory, and we cannot even get anyone to speak to us. Our customers have paid for orders which might never ship. Our reputation with our customers is ruined.

UPDATE DECEMBER 18TH:
Still not much further ahead. Shipwire are unresponsive. We have orders sitting in their queue for over a month and a half. They avoid our phone calls. We have been unable to sell or ship anything over the entire Christmas period, and our customers are livid. They are holding $100k worth of inventory, and they will not even communicate with us. The only thing they've managed to do in this time is send out an email saying that their Terms and Conditions are changing to make them less liable for all of our products that they have shipped out incorrectly and lost. This has been a huge money pit for us. Twitter and facebook are full of messages from their customers trying to get them to reply or ship orders out. It is likely they are on the verge of going out of business, and all of our inventory will end up at an auction somewhere, for us never to see again.

posted

Going with Shipwire has been a disaster for us. The Shipwire software only allows us to configure our product in one mastercase size. We configured our product in a 120 box to go to the Los Angeles warehouse - then when we tried to send the same product in boxes of 100 we had to pay a $2,000 bond which was huge for us because Shipwire treated each individual item in the 100 cartons as individual entries. Furthermore, we discovered that Shipwire does not actually have its own warehouse in Hong Kong but uses another company - this confused our freight forwarder, especially because Shipwire refused to give us the Hong Kong warehouse phone number and so caused delays in delivering. The support at Shipwire is only Monday to Friday USA time - we are an Australian company importing from China - so we could not get support when we needed it - causing further delays and ultimately greater costs. We are getting away from Shipwire as soon as we can work out how.

posted

We have 3 Shipwire warehouses in 3 countries. We manage all 3 warehouses with ease and simplicity, all from the one Shipwire interface. This would be a whole lot more difficult without them. We are scaling up further next year, and we know that adding another warehouse will be simple and easy.

What is also promising with Shipwire, is that they are constantly upgrading and updating things to make life on our end easier and more convenient.

At the start of our relationship with Shipwire, it was hit and miss with service and efficiency, depending on the Customer Care Rep we got at the time. However, the customer care has improved dramatically during our time with Shipwire, and I cannot fault the last few customer care reps who helped us out when we needed them.

We recommend Shipwire to any business wanting to scale up fast, while ensuring the simplicity and efficiency is maintained.

Cheers,

Snowboard Addiction

posted

Same issue like DirtBaggies. We shipped 870 units to Shipwire, after 68 units fulfilled, the inventory shows only 432 units left. There was about 400 units lost in the warehouse for no reason. Customer service is slow (Joel Kemp was our representative), usually responses in about 2+ days and keep telling that the inventory currently is accurate without any proof.

Owning 3 businesses but this time I got screwed from start-up with Shipwire (1st time working with them). Orders was put on hold due to insufficient stock (which is obviously not). Our customer keep emailing us because they think they got scammed. Got another email from customer report that they receive double what she ordered. We believe most of orders was doubled due to Shipwire inventory issue. We have to take the website down after 2 days of Grand Opening - what's a shame.

Will researching on competitor to see if there is any better service out there.

We will update the process that Shipwire do to fix the problem. You guys are welcome to visit our website and contact us regarding using fulfillment service we are more than happy to share our experience.

PS: Sound like a feedback from competitor but it is from a stressful business owner. We are no way get paid or get any benefit of leaving this feedback.

Sincerely,

Update August 26, 2015: We got the problem resolved and get refund for all the item lost. They offer me a free project to cycle count the inventory to get an accurate inventory. We still lost sale because it take about 3-4 weeks to resolve the problem while we still paying the warehouse fees.

Please aware the deposit of $1.25 / item if you send large quantity of inventory (about 500 items) so it will cost you more up-front. AND Not all of orders are not ship same day.

posted

So far, is a NIGHTMARE.
Let me tell you. You will love Shipwire when you see the cute view above. You will love them even more when you are setting up your account. But once you start sending your inventory, get ready to loose your hairs.

Customer service is just... horrible. Period. Don't take my word for it. Experience it yourself.

Do you have lots of back up money?? Good luck. Because Shipwire will take a deposit per "item" once you inventory reaches a certain number. That's right. Don't recall exactly how much, but they will take about $2 per item. If you don't understand what I'm saying, just ask them about this funny deposit.

Are you closing your account and want your inventory back? Get ready to exchange emails for close to 2 months.... and counting. Yep. I've been trying to close my account and asking for my inventory but no luck so far. Since I have a balance on the account, all I'm asking is to use the balance I have to send me all the inventory that my balance allows and just abandon the rest. But, so far, this has been an impossible task for Shipwire.

I love the potential that Shipwire has. Only if it worked as nicely and cutely has the Video above!! But no. Far from it. Still don't take my word for it. I see lots of 5 stars reviews here. So they must like it.

Yet, when you begin to experience any sign of the frustration, GET THE HELL OUT before too late.

posted

The integration part works well enough however: Shipwire often lose my product without taking responsibility for the loss, they often ship slower than their same-day-shipping guarantee and rarely credit me or upgrade the shipping to make up the lost time, they don't accurately track my inventory, their customer service dept are OK at picking up the phone, but most interactions I've had with them have basically been a waste of my time to politely be told "no".

I wouldn't recommend the service. Further, I'd recommend Shopify distance themselves from Shipwire. Can anyone recommend an alternative, preferable with US and UK warehouses?

*** UPDATE: May 10, 2015 ***
Posting a review here seems to have been the most effective way to get helpful customer service - I got a call from Shipwire, they checked my stock and found additional missing inventory. I'm not overly pleased about that, but at least it means I'll not be disappointing my customers. Shipwire issued me a credit toward future service and I was assured that everything would run smoothly, however...
...in the 13 days since my original post, all of my orders have taken over 24 hours to show in the carrier tracking (failing to meet Shipwire's "Same Day Shipping" guarantee) and most frustrating, more of my product has gone missing.

posted

Shipwire and Shopify for that matter are both winners! It begins with great customer service. The interface is intuitive and keeps getting better and really the team at Shipwire has been absolutely fantastic to work with. As with any early stage company, you are as good as your people and the partners you choose and we are happy we chose Shipwire as a key partner. They have kept in constant contact, helped us through all set ups and continue to be there when we have had questions or issues. As a logistics provider, they've got the right dots on the map and clearly the right people in the seats.

Highly recommend!

posted

Good appilcation

posted

Very Nice app, This app help us to get started quickly without much integration problems.

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