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Shipwire Order Fulfillment

Shipwire Order Fulfillment

Developed by Shipwire

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  • Fulfillment centers located in the US, Canada, UK, Asia and Australia
  • Smart order processing software gives you the lowest shipping price on every order
  • Service level guarantees: every order shipped same day with 100% accuracy or your money back

Order fulfillment for your Shopify store

Shipwire provides order fulfillment services through a powerful SaaS platform (Software-as-a-Service, just like Shopify!) from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Trusted by Shopify stores like yours

If you want to cut out the middleman and expand your markets, having Shipwire as a partner is perfect for self-distribution and direct-to-consumer sales.

~ Alex Ikonn, Co-Founder, Luxy Hair, Top 10 Shopify store

Shipwire was also straightforward to integrate and use, which helped us get new international customers while lowering our costs

~ Craig Dalton, Co-Founder, DODOcase, Winner of Shopify's Build-a-Business Competition

Features your Shopify store needs to grow

Integration with:


Real-time shipping rates - Obtain real-time shipping rates at any time during check-out.


Order entry - Submit new shipping orders as you take them.


Order tracking - Pull all tracking information related to completed shipments.


Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping


Shipwire provides you with a bulletproof shipping service to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Shipwire order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful technology platform


Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping


Shipwire’s intelligent optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is fulfilled by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics


With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Grow your B2B and B2C sales


You can fulfill orders for your individual customers as easily as those of your retailers or distributors. Save big on wholesale orders with Shipwire, because pre-packed boxes are priced the same as single item picks, no matter how many units are in the box. This means you can use Shipwire to distribute to all your locations and across channels.

Pricing


Shipwire's pricing is purposely aligned with the needs of the fast-growing business. While most outsourced order fulfillment providers require that you sign long-term contracts and agree to minimum fees in order to get competitive pricing, Shipwire offers on-demand, clear pricing that scales with you as your business grows. It is designed to be simple, transparent, and to require minimal oversight or management on your part.

The Shipwire App is free to install in your Shopify store. For your Shipwire account, you will pay a monthly fee for storage (only for months in which you had inventory stored in one of our warehouses), pick and pack fees when your orders are shipped, and shipping costs. Individual pick and pack fees reduce automatically as your order volume increases, and negotiated pricing is available for established merchants that request it.

Learn more about Shipwire or get started with a free trial.

Shipwire Order Fulfillment reviews (30)

posted

THIS IS HANDS DOWN THE WORST COMPANY I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE.

And I mean that with no exaggeration. I cannot stress enough that you should avoid using Shipwire at all costs.

Here are a few (of the many) terrible experiences I had with Shipwire: My shipping costs quadrupled when I started with them because their algorithm couldn't find the right box for my product (clothing). As a result, their system put my product in a box that was 4X larger than it needed to be, which increased shipping costs dramatically. Not to mention Shipwire hit me with a bunch of hidden fees for finding the right box, filling the box with filler material, charges for the actual filler material, etc. When I informed them of this issue, they simply told me that I'd have to figure out a way to trick their algorithm into picking the right box for my product...somehow it was all on me to figure it out by trial and error. Also, for a few orders, Shipwire said they fulfilled and shipped the orders but actually didn't. It took my customers emailing me weeks after they submitted their orders for us to realize the issue. When I reached out to Shipwire to inform them and ask for a refund, they said my customer would have to fill out a form to prove the product was never received, despite the fact that the tracking numbers Shipwire provided clearly showed that the package never left the warehouse. They even refused to accept the form when I filled it out on my customers behalf since I didn't want to inconvenience my customers any more than Shipwire already had. They've since cancelled my refund request and have not reimbursed me for the costs. Last, realizing that I had to cut all ties with this company immediately (only after a couple months of working with them mind you), I went through the process of getting all my inventory returned to me and closing my account. Despite the fact that their warehouse was 30 minutes away from my HQ, they refused to let me come by to get the product and insisted it had to be shipped to me (Note: every other outsourced fulfilling company I've spoken to since said that's unheard of). Further, Shipwire told me that to get my inventory back I would have to ship each unit of my product back individually, which would incur their per unit picking fees. In response I asked if there was a way they could put all my units into a few large boxes and just ship those large boxes out instead, to which they said (verbatim), "Oh, yeah, I guess we could do that." The Shipwire picking costs to return my inventory via the method I suggested (with a few big boxes) was only $40; the Shipwire picking costs to return my inventory via the method they suggested (each unit individually) would have been thousands of dollars. At no point did they even mention there were alternatives; in fact, they said shipping individually was the only option available to me until I pushed back and sent in a special request.

One other thing I feel I have to mention. They assigned a customer service agent to my account. At one point, I called in to check on the status of my inventory return (since she had gone radio silent on me for weeks). Another agent informed me that my agent was unavailable because she leaves work at 2PM everyday, and that she was the only person in the entire company that could help me. He said she typically starts work at 6AM though (to make up for leaving so early everyday), and I could call her first thing the next morning the following day. So I tested that. I called in every hour the following morning starting at 6AM PST to see when she'd be available. I didn't get a hold of her until 6 hours later.

This is the only negative review I've ever written on the internet, and it pains me to trash another company publicly. But my experience with Shipwire was so consistently terrible that I feel obligated to make others aware of it, in the hopes that I can help them avoid an extremely timely and costly mistake, which could easily be fatal to a small company starting out.

posted

Don't use them! They have lost our products, shipped the wrong items to customers, shipped products late and you need to stay on top of them 24/7 to get anything shipped out on time. Have had to open a case every week for the last 2 months. On top of that had to open cases every time something has gone wrong to get credited. And you call support and they hangup on you.

posted

If i could give zero stars i would. When i signed up with this company, it was with a certain payment plan. I have a small company and really only use them when I travel. I paid to ship my products there, which is totally understandable and I would always expect to do so. I did it with the knowledge that they were ok with my small quantities and occasional use. Well they pulled the rug out from under me. I was sent an email stating that they will now charge $500 per month no matter what! This is not what we agreed to. I now need to get my products back and find another fulfillment center and i need to pay exorbitant prices to get my products back. They should cover the cost since they changed the contract, not me. Not only do i need to pay A LOT to get my products back, they are charging me for everything (pick fees, handling, etc..)! They expect me to do crazy, time intensive online work with their crappy system in order to 'exit'. As i'm typing this, i'm sitting on the phone for 56 min. on hold for customer service.
BUYER BEWARE. They are horrible and dishonest.

posted

I'm an ex-Shipwire customer, we used them for 6 months. They started out great, my sales rep lured me in with personal attention and quick responses. Sure their prices were high, but their website was well put together and integrated easily with Shopify. Things ran relatively smoothly till they shipped out our first order. We had shipped them marketing inserts, they didn't include them with any of our first 500 orders. So I contacted customer support to fix the issue and they refused to fix it, they also stopped talking to me. So I emailed my old sales rep, he stopped reading my emails. So I guessed the CEO's email and told him how poorly I was treated. He never responded but someone did get back to me eventually. From there on it was nothing but a fight to fix any issue. Their customer service team is garbage.

Also, if it seems like their prices are high, thats because they are. Do yourself a favor and go anywhere else.

posted

We have been with Shipwire since Dec 2015 and I have to say that it was very bad timing on my part to send inventory to them at their/our busiest season. Basically Dec was a rough month overall to make this transition. We had some challenges to say the least but I was always encouraged (by our rep) to give them another chance and they were good with providing refunds on mis-picks, etc. Now that we have 3 solid months into it with 3 warehouses in 3 countries, we are super happy! The integration with Shopify is ridiculously easy and their internal software is very advanced and adds huge advantages in regards to shipping options. I have to be honest that I almost gave up on them in the first month but so glad I didn't. Now I have a dedicated service rep and get immediate responses from her. We are happy to be scaling with Shipwire and they have a strong future and are not going anywhere. My advise to anyone thinking about using this company is to make the transition in your slowest month and get properly setup with a knowledgable service rep. There are some key variables that you will want to enable or disable depending on your needs.

posted

What a mess. Their software seems to have gone through several different iterations (the dashboard we login to is nothing like all their "help" files online). The inventory they display on your account does not match what should be in their warehouses. Customer service is a joke.

UPDATE: The final cherry on top is that they are now charging users a minimum of $500/month. If you don't make up that much in fees they will just charge you the difference. What a joke! If you want to remove your inventory form their warehouses they will charge you the pick and pack fee for every item. They can't just ship back everything and close down your account. They want to charge you outrageous fees to handle each and every item you have stored with them.

AVOID AT ALL COSTS!

posted

I was hesitant to use them given the reviews, but was assured it was just the tiny stores that didn't know what they are doing that didn't try and make it work. Well, we may not be huge, but we've got a lot of product in their warehouse and things have not gone smoothly since starting at the end of November. Currently I have 5 cases open with them where getting an answer back is impossible. Your on boarding specialist will get you in, then dump you off to customer care. It's an ironic name, given that they don't seem to care actually at all. So here are just some of the issues as of today.

1. We have packages scheduled to ship in box sizes far greater than what is at all logical. We tried to get this changed with our on boarding guy, but he quickly noted "all of your further inquiries will be handled by customer care" when we asked to get this fixed. This was after he said he'd fix it. That was the end of December, and we still don't have this resolved. Last update it was supposed to be fixed yesterday, but still of course haven't heard back even though we've stayed on them, rather than them communicating with us.

2. We don't have poly bags. Be careful of the rates they quote you in the beginning. We always ship in poly bags so our size and weights were different when they said they don't ship in poly bags after on board. Now after further digging I find out they do. Why is this a big deal? It adds a lot of cost when going with dimensional based weight, especially with sizing being off.

3. Shipstation integration. Yes they integrate, but good luck getting it to work right. Your settings are very basic. "Ground" being one of them that is funny. You don't know if it's first class, priority mail, or something else. It just defaults to ground. The fields also don't match up. For international we have to choose priority mail to get first class rates. So I'm selecting priority mail, paying first class, and assuming it will go first class, but I guess if it didn't that would be awesome. Ship station says it's a ship wire issue. Ship wire says it's a ship station issue. How is logic mapping my issue? You two should work this out, this isn't a customer issue.

4. Last week we had a package that was supposed to ship, Monday, 1/11. The package was created, but nothing ever updated. I submitted this for resolve on Thursday and never heard back, called on Friday 1/15 and was told that she'll hopefully have an answer same day or Monday. Sent an email yesterday (Tuesday 1/19) asking for an update and nothing. Again today and nothing. Case still open.

5. Yesterday we found out that they shipped the wrong product for an order. Not sure how or why, don't have resolution yet, but at this rate, I doubt we'll ever find out.

6. Our first shipment they received a partial to a case. When I said that's not possible as we triple checked everything and he told me that it was short shipped. I had to get forceful to get him to check which he finally did and said it was indeed short. Then I got more forceful and all the sudden I was right and the inventory was somehow found. Kind of sketchy as it looks pretty obvious that diligence wasn't being done to make sure the shipment was correct.

There are more issues, but I'll stop there. I really wanted this to work, and am still trying to make it work, but they are extremely unresponsive so good luck.

posted

We've been with shipwire for 6 months. They get you on board with their slick looking shopify integration and website and great customer service before you start.

Then they start shipping wrong products, sending too much to customers, losing products, sending one item instead of a case, then sending a full case instead of the rest of the case they were supposed to send.

They have lost thousands of dollars of inventory, with no explanation.

They "guarantee" a turnaround time of 24 hours. With hundreds of our orders sent in the past few months, we can count maybe one or two orders that they sent out in less than 72 hours. The guarantee just means they give you a refund of $2.50 when they don't meet it. I don't even think they try.

They have cost us thousands and thousands of dollars in the past few months in incorrect shipments and lost product. Now they are going to charge us more money to move our products out of their warehouse. Plus they have over $3000 in "deposit" from us. (Why they need a deposit when they are the ones who have our stuff, I do not know).

They have tentatively said they will partially refund us for some of the inventory they have lost or sent out incorrectly - but the reputational damage with our customers is beyond repair. One of our largest customers has received FOUR incorrect orders in a row from Shipwire. They now think we are a joke.

DON'T GO NEAR THIS COMPANY.

UPDATE: A week later, and we cannot get anyone at Shipwire to call or email us back. They seem to have realised that our account is so badly messed up, that there is nothing they can do to help us, and are scared to contact us. We have phoned and emailed over 40 times, with no response. They have over $100k of our inventory, and we cannot even get anyone to speak to us. Our customers have paid for orders which might never ship. Our reputation with our customers is ruined.

UPDATE DECEMBER 18TH:
Still not much further ahead. Shipwire are unresponsive. We have orders sitting in their queue for over a month and a half. They avoid our phone calls. We have been unable to sell or ship anything over the entire Christmas period, and our customers are livid. They are holding $100k worth of inventory, and they will not even communicate with us. The only thing they've managed to do in this time is send out an email saying that their Terms and Conditions are changing to make them less liable for all of our products that they have shipped out incorrectly and lost. This has been a huge money pit for us. Twitter and facebook are full of messages from their customers trying to get them to reply or ship orders out. It is likely they are on the verge of going out of business, and all of our inventory will end up at an auction somewhere, for us never to see again.

posted

Going with Shipwire has been a disaster for us. The Shipwire software only allows us to configure our product in one mastercase size. We configured our product in a 120 box to go to the Los Angeles warehouse - then when we tried to send the same product in boxes of 100 we had to pay a $2,000 bond which was huge for us because Shipwire treated each individual item in the 100 cartons as individual entries. Furthermore, we discovered that Shipwire does not actually have its own warehouse in Hong Kong but uses another company - this confused our freight forwarder, especially because Shipwire refused to give us the Hong Kong warehouse phone number and so caused delays in delivering. The support at Shipwire is only Monday to Friday USA time - we are an Australian company importing from China - so we could not get support when we needed it - causing further delays and ultimately greater costs. We are getting away from Shipwire as soon as we can work out how.

posted

We have 3 Shipwire warehouses in 3 countries. We manage all 3 warehouses with ease and simplicity, all from the one Shipwire interface. This would be a whole lot more difficult without them. We are scaling up further next year, and we know that adding another warehouse will be simple and easy.

What is also promising with Shipwire, is that they are constantly upgrading and updating things to make life on our end easier and more convenient.

At the start of our relationship with Shipwire, it was hit and miss with service and efficiency, depending on the Customer Care Rep we got at the time. However, the customer care has improved dramatically during our time with Shipwire, and I cannot fault the last few customer care reps who helped us out when we needed them.

We recommend Shipwire to any business wanting to scale up fast, while ensuring the simplicity and efficiency is maintained.

Cheers,

Snowboard Addiction

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