Shipwire Order Management

Shipwire Order Management

by Shipwire

The worlds most powerful cloud fulfillment platform

2.6 of 5 stars(46 reviews)

About Shipwire Order Management

Order fulfillment for your Ecommerce store

Ingram Micro Commerce & Lifecycle Services provide order management services through a the powerful Shipwire Order & Inventory Management platform from fulfillment centers around the globe. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Instantly connect your online store or marketplace with our fulfillment centers in the US, Canada, UK, Asia or Australia and let Shipwire optimally pick, pack and ship orders to your customers faster, and for less.

Features your Ecommerce store needs to grow

Integration with: * Real-time shipping rates - Obtain real-time shipping rates at any time during check-out. * Order entry - Submit new shipping orders as you take them. * Order tracking - Pull all tracking information related to completed shipments. * Inventory - Query your inventory status globally, by region, or by warehouse.

Fast and flexible shipping

Ingram Micro Commerce & Lifecycle Services provides you with a bulletproof shipping service, powered by Shipwire, to help you build your brand, whether you are shipping domestically or internationally, wholesale or retail. Ingram Micro order fulfillment centers are strategically located to reach domestic and international customers within a few days, and all orders are backed by same day shipping and accuracy guarantees. Ship your products in a variety of ways.

Powerful order & inventory management platform

Shipwire is a clear technology leader in the logistics space. With an elegant and easy-to-use management dashboard, and a patented warehouse control system, we work to take the headaches out of logistics. E-commerce technology is our backbone, and our in-house engineering team makes magic happen. Shipwire gets constant updates so it is ahead of the curve. Having such a focus on technology also means we can even provide customized solutions for customers.

Optimize your shipping

Shipwire’s intelligent order routing & optimization technology will help you and your customers cut costs by making the tough decisions for you. Each order that is managed by Shipwire is optimized for warehouse location, packaging, and carrier, which all happens in the background.

Powerful analytics

With Shipwire analytics and dashboard, you'll never wonder where your shipments or customers are again. Detailed reports give you a bird's eye view of your shipping operations, so you'll know exactly where you should be storing product.

Integrates with

  • UPS,
  • Fedex,
  • USPS,
  • Canada Post,
  • Indiegogo,
  • Amazon

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Pricing

Free

Overall rating
2.6 of 5 stars
Based on 46 reviews

  • 5 of 5 stars
    30% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    7% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    52% of ratings are 1 stars

Most recent reviews

21 Draw

Shipwire is an absolutely disgusting company. If you're a start up DO NOT use them. They do not care about their customers in anyway and will probably destroy your company. Check the reviews on yelp and trustpilot and you'll see what they're all about. I'll be surpirsed if they're around in a few years. They actually don't even deserve one star.

Shirudo

Shipwire does not even merit 1 star. Shipwire is the worst fulfillment company ever and it's a nightmare to get out of it. Almost impossible to get back your own inventory once they have it. It will cost you $500/month and endless hours to realize they are bad to a point of no return. In one simple sentence: DO NOT WORK WITH SHIPWIRE. For detailed explanations on how bad they are, please read below. They don't take care of our products. They simply don't. They open box and products end up damaged and dusty. They then ship damage products to our customers in recycled box where they don't even remove old labels from other company, and they charge you full price for this box! Simply unprofessional. They do not Manage lots (but say they do): We sell cosmetic products and shelf life is limited. It’s very important to ship FIFO (First in First Out). It’s also a good and usually standard practice in any fulfillment warehouse. With Shipwire they make you open a “special project” for this. I had a confirmation from them they would manage lots but realize once I ship myself some products that they actually don’t. I now have THOUSANDS of dollars of loss with products now too old to sell. You want to figure out how much Shipwire screwed your inventory? They will even charge you by the hour to fix their own mistake and it will take weeks. Expensive Shipping Price: It is so expensive. Shipwire markup on shipping price. For the same shipment to California USA using USPS Priority Fulfillrite (Fulfillrite is a great US fulfillment company) will rate shipping at 6.51 USD, while Shipwire will cost you $9.97 + 1.50 (expended carrier). Outrageously expensive. They also charge more for RECYCLED packing material. Worst communication: With Shipwire you often have to wait 3 days for a reply, it's never the same person who answers, you constantly have to re-explain the issue for a single ticket. Most of the time whey will simply answer with non-sense and you have to re-explain again and again… each of these back and forth taking at leaf 24h. You end up spending a week to fix most issues. Managing SKUs: You cannot re-use a same SKU in more than 1 other sku. For example you want to put 30 items in a master box instead of 20, simple right? YOU CAN’T. Once you use a SKU in inner case or master case, you cannot modify anything without creating a new SKUs, and it means creating different barcode which is most of the time impossible. Managing Inventory: Once you ship inventory to them, it will take forever to process and be available to ship. With Shipwire I always have to wait as long as 6 to 7 days after delivery for my inventory to be available to ship. How don't even understand how they can be so slow. Integration with other systems: The fulfillment is set at the product level in Shopify. It means that it makes it almost impossible to use Shipwire and another fulfillment service at the same time. They manage this so once you install this, you are stuck with them until all inventory is gone. You cannot set a new fulfillment service until then.

Tidal Vision

Shipwire is a Shipwreck. We spent three years, and tens of thousands of dollars trying to make it work with Shipwire. It ended with exorbitant fees to leave them, loads of lost high value inventory (they justified it as "shrinkage"). They have a great sales team, but once they hand you off to go live, the actual system, service, and customer service are a total failure. They really fall apart when it matters most around busy seasons. You can expect days, or weeks for responses to issues from customer service, lost and mismanaged inventory, and zero accountability. Your end customers can expect to receive the wrong packages, damaged packages, and late deliveries. Did I mention they are expensive? Yes, they charge premium rates for shipping and handling. I would seriously advise any business to go far out of your way to avoid working with Shipwire. The concept is great, the sales pitch is great, but the execution just doesn't meet the lowest of standards.