ShipWorks

After using Shipworks for years, I have to recommend avoiding them as a company. It has been a bumpy several years filled with glitches and down time. Typically, the glitches are blamed on stamps.com (their parent company) and are almost always on critical shipping days. When you try to reach out to stamps, you get a follow up email a few days later stating they were too busy to handle your case. Without going into even a small portion of our issues with Shipworks, most recently we had the following issue. Shipworks stopped downloading the majority of our Walmart orders on 3/10. On 3/15 we had several late orders that had never been downloaded. When I reached out to Shipworks, they advised that they were aware of the issue for the past 5 days as Walmart had updated their API and they needed to update their systems (you know, their entire reason for existence?). Shipworks had advised me that they already had an update out that wasn't public. At no time did they advise their customers of 1) an issue or 2) the update. Reasons like this are why I absolutely recommend to build your shipping process on other software. As a note, Shipstation is also owned by the same company as Shipworks. We utilized Shipstation for a while and experienced the exact same inexcusable service.

Been using it for a few years now. It's been great, but been having issues with split orders. When splitting orders, it fulfills the order 100% in shopify with the first tracking number, then never updates shopfify when you fulfill further orders in shipworks. I contacted support and they said they had a previous feature request, but that request has been in the queue for over 3 years. Needless to say, I am looking for an alternative shipping solution.

We've been using ShipWorks for many years to process and ship orders. It is a real time saver with our shipping process and end of year accounting.

I have been with Shipworks since 2010 and they are by far the best shipping solution out there. They have bumps in the road but there system far outweighs any other for simplicity and organization. They will need to start making updates with email and some other stuff but on the WHOLE there is nothing better. I have tried them all and Shipworks has great support and fixes it! Sometimes you do need to call back and talk to a different rep if you don't get the answer you want but they do get it fixed. Nothing but good things to say about Shipworks!!

So after my previous review, I was contacted by the general manager at Shipworks. After our talk, I feel comfortable with giving Shipworks another shot and hopefully, they can resolve some of the known problems. The platform in itself is solid and has speed and automation that really no other platform has. If they can resolve some of the bugs I believe we will be using this platform for a long time to come.