The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I have been happily using Shoelace now for close to a year.
Whilst the app itself is very good, with some recently introduced improvements, it has been the interaction with the members of the support team that has meant this app will remain installed on our site.
I was pleased with the initial onboarding process, which resulted in a customer order within 24 hours, but I've been most impressed with my ad-hoc queries along the way.
I run an SME and don't have a huge amount of time spare, but every time I ask a question, I get a meaningful answer often with numerous helpful suggestions.
Goose Creek Candle
We have been extremely successful with this app. I highly recommend it. We have been doing Facebook for years and this is a real game changer. Highly, highly recommend.
One Tree Planted
We're seeing some great results with the Shoelace journeys plan so far. The customer support team has been exceptional in getting us onboarded and troubleshooting some pesky Facebook issues in the beginning, and now we're on a roll. Retargeting is an essential component of our marketing strategy and Shoelace provides a great way to share intuitive content that resonates with our audience.
Super easy to use, simple integration and with a great support team from setting up/integration to launch. It's definitely made managing our ads a lot more streamlined (especially as a small team) and have enabled us to focus on other channels with confidence that our FB/IG ads are performing efficiently and effectively.
Budgy Smuggler AU
It's made the retargeting of our website visitors so easy.
The creative process is also super simple and very effective.
ESTHER & CO.
Shoelace is a super effective app that is not only easy to use, but has all the features to help you achieve amazing results. Since working with Shoelace we have had amazing results almost instantly. The team behind the app have also been extremely helpful when assisting us set up campaigns.
Invaluable support team. We signed up on the highest level, because we needed the hand holding and support. They were exceptionally knowledgeable. Great return on all of the campaigns they set up for us. A great value.
Shoelace is a great additional to our team. I’ve been working with Serra and Juan and couldn’t be any happier. Looking forward to working with them.
So far so good! The Shoelace team is knowledgable and helpful when it comes to setting up effective FB campaigns. Would highly recommend!
De Wine Spot | Curated Whiskey, Small-Batch Wines and Sakes
So far so good. Still early in evaluation period, but have seen a bump in orders. Responsiveness of the team is what sets them apart. Looking forward to see what our collaboration could bring to the business