Avis (407)

Note globale
4,5
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
22 octobre 2017

Little bit disappointed. My own re-target ads got much better results.

Doggietrends
États-Unis
19 jours d’utilisation de l’application
19 novembre 2017

waited 2 weeks to get audience went from 0 to 1000 to 200
all of a sudden back to 100 and they started to Bill and said we are waiting

Gracehats
États-Unis
11 jours d’utilisation de l’application
18 juillet 2017

Ignore the reviews that say this GUARANTEES you'll make money.

So far I've spent more than I've made...and I've made $0. Will continue for the rest of the free period to see if anything changes, but definitely not worth $49 a month yet, especially when Kit does it for free. Hopefully it will prove me wrong over the next week...

305 Clothing Co
États-Unis
15 jours d’utilisation de l’application
1 juillet 2017

Okay. Cost me more than it made me in the free trial. Oh well :)

Essential Gentleman
Royaume-Uni
13 jours d’utilisation de l’application
25 mars 2021

SCAM! Literally two seconds after my ads started running my ad account was DISABLED by facebook & I have to send info to facebook to get it verified! How ever Shoelace goes into your ad account & sets your ads up triggers something in the facebook system to shut your ad account down! Beware! I went from being 2 steps ahead to being 10 steps backwards!

bombvendors
États-Unis
7 jours d’utilisation de l’application
Shoelace a répondu 5 avril 2021

Hi there,

We'd like to start off by apologizing for any inconvenience you've faced. We want to assure you that Shoelace has no connection to Facebook accounts getting banned as this is something FB does independently.

We have worked with our Facebook rep to have your account unbanned and have now refunded your subscription fee. I hope this has resolved these issues to your satisfaction and we would really appreciate it if you could update your review to reflect your experience with us.

If we can help with anything else, please reach out to us and have a wonderful day!

Regards,

Team Shoelace

9 juin 2017

Appears effective, I'll update review in a few weeks.

Crowndesigners
États-Unis
8 jours d’utilisation de l’application
Modifié le 10 octobre 2019

Support is TERRIBLE!!! They do not answer your questions or help but are very quick to debit $80 from your account. Save your money and try a better retargeting app like RECART.

Amekanaafrica
Nigeria
6 jours d’utilisation de l’application
Shoelace a répondu 17 octobre 2019

Hi there,

Thank you for being a valued Shoelace customer. We're sorry for the poor experience you had with us while attempting to register your second store with us. To clarify, your new account was not charged and has not been charged. We’re committed to working with you to resolve the billing misunderstanding and have reached out to you.

We pride ourselves on a response time of one business day and our customers' happiness is our #1 priority. Please reach out to support@shoelace.com if you have any other questions or concerns.

Team Shoelace

12 octobre 2018

We feel like we got insulted from the customer service. Even though this app was explained in this advertisement that "if your store is still just getting started, we know what it takes to help get you there!", Luke answered my email saying that "Shoelace works best for customers with over $3,000 in monthly sales and over 1,000 tracked visitors every week..... Is your store currently at this size?" So if you just started and willing to pay for all the marketing tools, this app is definitely NOT the one for you.

AYARA
Australie
5 jours d’utilisation de l’application
Modifié le 22 juin 2018

Really Bad Experience! Did not like at all! I installed the App one week ago and the application never worked. You can't even control your ads. I don't recommend!

Gold Blvd
Canada
3 jours d’utilisation de l’application
7 août 2019

Can't install, I'd love to give it try. Hope they address some of the issues they are having. Seems like a great concept.

Viv and Ollie
États-Unis
1 jour d’utilisation de l’application
Shoelace a répondu 8 août 2019

Hi there,

We'd love to get you started with Shoelace! We tried to connect with you directly but can’t find you in our system. Please reach out to us anytime at support@shoelace.com. We'd be happy to do a screenshare to help you get fully onboarded. We look forward to working with you :)

Team Shoelace