리뷰 (407)

전체 평점
4.5
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 8%가 별 1개입니다
2017년 10월 22일

Little bit disappointed. My own re-target ads got much better results.

Doggietrends
미국
앱 사용 기간 19일
2017년 11월 19일

waited 2 weeks to get audience went from 0 to 1000 to 200
all of a sudden back to 100 and they started to Bill and said we are waiting

Gracehats
미국
앱 사용 기간 11일
2017년 7월 18일

Ignore the reviews that say this GUARANTEES you'll make money.

So far I've spent more than I've made...and I've made $0. Will continue for the rest of the free period to see if anything changes, but definitely not worth $49 a month yet, especially when Kit does it for free. Hopefully it will prove me wrong over the next week...

305 Clothing Co
미국
앱 사용 기간 15일
2017년 7월 1일

Okay. Cost me more than it made me in the free trial. Oh well :)

Essential Gentleman
영국
앱 사용 기간 13일
2021년 3월 25일

SCAM! Literally two seconds after my ads started running my ad account was DISABLED by facebook & I have to send info to facebook to get it verified! How ever Shoelace goes into your ad account & sets your ads up triggers something in the facebook system to shut your ad account down! Beware! I went from being 2 steps ahead to being 10 steps backwards!

bombvendors
미국
앱 사용 기간 7일
답글 Shoelace개 2021년 4월 5일

Hi there,

We'd like to start off by apologizing for any inconvenience you've faced. We want to assure you that Shoelace has no connection to Facebook accounts getting banned as this is something FB does independently.

We have worked with our Facebook rep to have your account unbanned and have now refunded your subscription fee. I hope this has resolved these issues to your satisfaction and we would really appreciate it if you could update your review to reflect your experience with us.

If we can help with anything else, please reach out to us and have a wonderful day!

Regards,

Team Shoelace

2017년 6월 9일

Appears effective, I'll update review in a few weeks.

Crowndesigners
미국
앱 사용 기간 8일
2019년 10월 10일에 편집됨

Support is TERRIBLE!!! They do not answer your questions or help but are very quick to debit $80 from your account. Save your money and try a better retargeting app like RECART.

Amekanaafrica
나이지리아
앱 사용 기간 6일
답글 Shoelace개 2019년 10월 17일

Hi there,

Thank you for being a valued Shoelace customer. We're sorry for the poor experience you had with us while attempting to register your second store with us. To clarify, your new account was not charged and has not been charged. We’re committed to working with you to resolve the billing misunderstanding and have reached out to you.

We pride ourselves on a response time of one business day and our customers' happiness is our #1 priority. Please reach out to support@shoelace.com if you have any other questions or concerns.

Team Shoelace

2018년 10월 12일

We feel like we got insulted from the customer service. Even though this app was explained in this advertisement that "if your store is still just getting started, we know what it takes to help get you there!", Luke answered my email saying that "Shoelace works best for customers with over $3,000 in monthly sales and over 1,000 tracked visitors every week..... Is your store currently at this size?" So if you just started and willing to pay for all the marketing tools, this app is definitely NOT the one for you.

AYARA
오스트레일리아
앱 사용 기간 5일
2018년 6월 22일에 편집됨

Really Bad Experience! Did not like at all! I installed the App one week ago and the application never worked. You can't even control your ads. I don't recommend!

Gold Blvd
캐나다
앱 사용 기간 3일
2019년 8월 7일

Can't install, I'd love to give it try. Hope they address some of the issues they are having. Seems like a great concept.

Viv and Ollie
미국
앱 사용 기간 1일
답글 Shoelace개 2019년 8월 8일

Hi there,

We'd love to get you started with Shoelace! We tried to connect with you directly but can’t find you in our system. Please reach out to us anytime at support@shoelace.com. We'd be happy to do a screenshare to help you get fully onboarded. We look forward to working with you :)

Team Shoelace