Omtaler (407)
Raffiner
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Etter vurdering
Recently signed up and so far so good. Super easy to use application for journey retargeting. And the support from the team is just stellar. Can't wait to see what else is yet to come
THE BEST THING ON THE MARKET !
10x ROI in 2 weeks!
Very happy - this app has more than paid for its first month in the trial timeframe. Super excited to continue our journey with Shoelace!
Simply AMAZING, great support yielding superb ROI. Highly recommend them.
VERY disappointed with the way I have been treated by the team at shoelace. I started using this app way back in 2017-2018 when they had their free (basic) version. I ran into some issues of late - the app wasn't automatically updating my catalog in the FB account, thereby serving old ads and pictures to potential customers. I contacted them right away to try and fix the issue and see what we can do. Instead of getting a response to solve my query, they sent me a blanket email from Cam O'Neill (supposedly the account executive at shoelace) saying that I had to be spending a minimum of $2000 with shoelace to be able to get ANY form of customer support from them.
I told him I don't have that kind of money to spend in the first place which was why I went on their basic plan to begin with! But no reply after several days.
I honestly would've been happy to pay for them to maintain my account but as a small business, $2000 a month blows my budget out of the water. And that is NOT even including AD SPEND!! So - This is how shoelace treats their LOYAL customers. I am left shocked, baffled and disgusted by their lack of customer service and empathy. Would NOT recommend to anyone. They are quite literally just money-hungry so do yourself a favour and use a different FB retargeting app altogether.
Hi there,
Thank you for your review, and we are sorry to hear about your recent experience. The email you received was part of an automated sequence we have just recently created. We assure you that Cam O’Neill is indeed an account executive here at Shoelace. We have recently transitioned our core business to a full service agency and while we still support our automations plans, we don’t promote them.
For users like yourself, who have been on our free plan since 2017, we do still offer support, but our team there is small and works on a ticket by ticket basis which is what caused the delay in getting back to your response, but rest assured they will be getting to it shortly.
If you would like the opportunity to talk through your feedback with one of our team members, we would be happy connect. Again, thank you for your feedback and we will be in touch shortly to resolve the issue.
Thanks,
The Shoelace Team
Thank you so much for all your help. I mainly talked to David who helped anytime I had a question! Great customer service, and a well put together company. They get the job done.
- Christine
This app really makes it easy to nail retargeting. I still recommend having an account manager for prospecting, but their experts at retargeting and very helpful and easy to work with. They do most of the work and you can still customize everything to feel like it’s more on brand. Even Facebook will tell you how well the shoelace platform works! Our account manager Shane is helpful at explaining things and navigating us through the tricky world of remarketing.
Bourbon & Boots started using ShoeLace about 6 months ago. At first it was to test Shoelace vs the incumbent Social retargeting app. We have now fully moved to Shoelace due to the ROAS financial performance. In addition to the clear financial results they are driving for our business their customer responsiveness, engagement, and support has been A+. I highly recommend Shoelace.
Rod Ford, CEO Bourbon & Boots
Excellent, getting over 500% ROI so far!
Highly recommended!
Shoelace has an awesome team, they are ready to advice you and work day and night until you are satisfied. We've had awesome service with them.