Paid Marketing by Shoelace

VERY disappointed with the way I have been treated by the team at shoelace. I started using this app way back in 2017-2018 when they had their free (basic) version. I ran into some issues of late - the app wasn't automatically updating my catalog in the FB account, thereby serving old ads and pictures to potential customers. I contacted them right away to try and fix the issue and see what we can do. Instead of getting a response to solve my query, they sent me a blanket email from Cam O'Neill (supposedly the account executive at shoelace) saying that I had to be spending a minimum of $2000 with shoelace to be able to get ANY form of customer support from them.
I told him I don't have that kind of money to spend in the first place which was why I went on their basic plan to begin with! But no reply after several days.
I honestly would've been happy to pay for them to maintain my account but as a small business, $2000 a month blows my budget out of the water. And that is NOT even including AD SPEND!! So - This is how shoelace treats their LOYAL customers. I am left shocked, baffled and disgusted by their lack of customer service and empathy. Would NOT recommend to anyone. They are quite literally just money-hungry so do yourself a favour and use a different FB retargeting app altogether.

Had a great experience with the team at Shoelace. They were very hands on and paid attention to our goals and helped build an effective strategy. Overall we'd recommend their services to any e-comm business looking to supercharge their growth.

Unless you are already an expert at Facebook marketing, you need to use this. Like others, I wasted a l lot of money trying to figure it out on my own. Trust me, Shoelace is more effective and cheaper than doing it yourself or hiring someone else. Not only do I have a great ROI in my first 30 days, but I have customers coming back to the site and buying that I would have lost in the past.

Been using this app for last 3 months and like it a lot. The staff behind that run this app are very friendly and helpful. If I were you I would give this app a try for a few months.

Excellent customer service, specifically Carlos who went well out of his way to accommodate us and make sure our needs were met.

Shoelace has Retargetting on lockdown, and they have constantly provided us with positive results. The team works hard and simply knows what they are doing. Highly recommend them to anyone looking to improve their retargeting campaigns.

Shoelace has consistently given us 20:1 ROI on ad spend and has significantly lowered our shopping cart abandonment rate. I've worked with expensive enterprise-level traditional retargeting before and can say the Shoelace gives you the best with social retargeting on its own... at a fraction of the cost. Retargeting is must for nearly all e-commerce businesses, so this lower cost option is a welcome option.

I have enjoyed working with Shoelace both the people and the App. The ROI has been great and the team has provided insight into how best to re-target my customers. I use over 30 apps in my store, and Shoelace is one of the few that is irreplaceable. I can't wait for the next release and all the new features.

Easy and effortless! I love that it sets all the ads for me, without me having to monitor or adjust or really do anything! So thankful for this app and the return on investment that I am seeing!

easy to set-up and great customer service. highly recommended!