Shogun ‑ A/B Testing

Hi Tim,

Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been.

I’d like to clarify one important point: we do not publish a theme without your approval. Can you please confirm which theme you would refer to, or would you be referring to the activity log?

Regarding the traffic split you experienced, we completely understand how this impacted your confidence in the test results. As mentioned previously in the email thread by my colleague, James, we have identified cases where bot traffic can skew experiment distribution by behaving like normal visitors. This is something our team is actively working on improving, so test data remains reliable.

We truly appreciate you raising both of these concerns and giving us the chance to investigate and also process a refund for both your invoices.

We'll look forward to hearing back from you on the same email thread so that we can look at the other concerns for you.

Thanks for your support.

Sweetan | Client Services
Shogun

Hey there, Shenghai. Thanks for sharing your feedback.

We apologize for the inconvenience you faced that has led to this feedback.

I was looking at the use case and your account, and I want to let you know that when you start/run a product details test, we set up a duplicate theme that has all the required adjustments for you to make the changes to the variant.

We then publish this modified theme. You can treat the modified theme as the new main theme moving forward, and modify that in case you wish to modify anything in the theme. However, if you want, once the test ends, you can republish the old theme again.

Also, about the product details, I wanted to check if you had made changes to the description on the original. When you change the product description, you may want to re-run theme modifications if you have already run it on a previous version. This ensures the theme is set correctly and you can make changes to the variant B of your test.

I see you had run a few product details tests previously, and they were all for the same product.

Having said that, we would love to analyze the issue for you and help you better. I have reached out to you via the same chat thread and we would appreciate if you could reply back to us

We appreciate your support.

Sweetan | Client Services
Shogun

Hi there, Raymond.

Thanks for your patience as we worked through this issue.

We investigated this matter at the time of your posting, and we noted that you had uninstalled the app but had since reinstalled it upon our prompting.

When we tested it again with you some weeks after this review was added, the app was working as intended. We invited you to try running some new tests, as we concluded that we might have fixed the issue you encountered in passing.

I've rechecked now, and it doesn't appear that you've performed any tests since. I invite you to let us know how you get on!

James | Client Services
Shogun

Hey there, Manjit.

I apologize for any inconvenience that has led you to leave this review.

I wanted to check if there was an issue that you were facing with our AB app.

I see our app was uninstalled back in April, April 30, and I also could not find any support conversations under your email address, which would help to understand any issues.

This review was left today, a month after the app was uninstalled, and we wonder what went wrong. I was checking the logs and I could not see any AB tests that were set. Could you please help us with the issue that you are/were facing?

I am reaching out via email to understand this further so that we can assist you. We will look forward to hearing back from you.

Sweetan | Client Services
Shogun