Shogun ‑ AI Section Builder

EDIT - Jan 13

I see you were in touch with our support team and have confirmed that everything seems to be working now. We would like to confirm if everything is okay with the app now.

Thanks for your support.
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Thanks for sharing this feedback, and we’re really sorry for the frustration caused. This definitely isn’t the experience we want you to have.

We haven't noticed or received a similar error or a report from our users, but we would like to analyze this and resolve it for you.

I have reached out to you via email to learn more about this. Please reply back to us so that we can help you further.

Sweetan | Client Services
Shogun

---UPDATE - Thu 13th Nov, 2025---
Hi again,

I wanted to update the reply as I checked this further for you, and while analyzing your store and account, it looks like no section was created using our Section Builder app. Please correct me if I am missing something here.

Looking at our internal sessions, the furthest you got was installing the app and landing on the pick-a-plan page. While we appreciate the review and the feedback, we are a bit confused and wanted to seek additional feedback on your use case.

The app does allow users to continue editing from previous comments. Was there a confusion, perhaps, with a different app here?

I am reaching out to you via the same email thread as well, and we will appreciate it if you could reply to us.

Thanks.

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Hi there, thank you so much for taking the time to share such detailed and thoughtful feedback.

We can understand the frustration; however, different platforms work differently, and the same goes for the tools that are available.

We appreciate your insights on how the AI rebuilds sections and handles prompts. These are valuable, and I am happy to share the feedback with our team as we continue to improve the workflow and your experience.

The AI section builder would allow you to edit the existing section from the dashboard, and would enhance or update the section and the code based on the new instructions. This means it will modify the section once you have built it.

I am sorry to hear that you had trouble and spent time rebuilding the section multiple times. I wasn't able to locate a support conversation about this, and I am reaching out to you via email so that we can understand the use case better, understand what you were looking to build, and the prompts you were using while running into the issue.

Again, we appreciate your patience and feedback, as it helps us to ensure you have a good experience. I will look forward to hearing back from you in the email thread.

Sweetan | Client Services
Shogun

Thank you so much for the kind words! We're glad to hear you're finding the app helpful and easy to use. Making content creation easier is exactly what we aim for — thrilled it's working well for you! 😊

If you ever need anything, our team is here to help.

Sweetan | Client Services
Shogun