So impossible integrate. would never recommend. Might as well just build your site from scratch at this rate.
Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)
So I got my "10 day free trial" and got charged right away... Don't promote a 10 day free trial and not offer it. What a scam
Hey Valentina! For clarification, Shopify handles billing for all the stores in the app store. My guess is that you had the app installed at an earlier date, uninstalled, and then reinstalled later. The 10 day trial starts when you first install the app for the very first time, and expires 10 days later. Anyways! We're (1) generally happy to reset free trial periods upon requests (2) happy to refund you directly. Shopify sometimes issues app credits, but we are happy to just PayPal you ASAP. Email support and we will take care of you! Thanks Valentina. - Nick (Cofounder, Shogun) PS. I reset your free trial in case you'd like to give it another go :)
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it. Message me firstname.lastname@example.org
Hi Hannes! It appears that the trial period for this store was used originally back in March of 2019, however, we have gone ahead and re-enabled this so that you can try Shogun once more :) A support team member has also reached out to help with anything else you may need. Happy New Year! - Nick (Cofounder, Shogun)
Charging $39 USD although the app is uninstalled. That is insane. Let me remind you all that $39 is almost double the amount you give to shopify in total. Which is insane
Hey Christian- sorry to hear the frustration. To clarify, Shopify controls billing for all apps in the app store, including Shogun- we didn't initiate the charge. Of course, we will be glad to process a refund promptly. To address the price factor- most of our clients find that the $39/mo cost is significantly less than the cost of custom coding. If you're on a tight budget, we can make some recommendations for free apps that might better fit your use case. Our support team will email shortly to help facilitate the refund. Happy Holidays. - Nick (Cofounder, Shogun)
Allied Beauty Association
The app is very buggy. The support staff answers quickly but its always a work around and not a clear solution. Fine if you have to use it (i.e. cannot code) but be prepared to redo everything a few times to get it right.
Apologies for taking a moment to get to this. We would love to get some greater detail here, so our engineering team can take a look. Can you please contact our support team and ask them to forward your email to me? email@example.com Thank you very much. - Nick (cofounder, Shogun)
We spent days working on our design only to find out the "Add to Cart" items don't add to cart. They recommend custom coding. Pretty much defeats the whole purpose. Uninstalled!
Zac- apologies for the delay in response here. I actually recall this review, and remember that their was an issue with your theme. We'd be happy to help fix it. Free re-trial, and we'll refund any amount spent. Feel free to email firstname.lastname@example.org and ask for Nick. Thanks. - Nick (Cofounder, Shogun)
Updateupdate: They make changes to live pages (without your permission). You have to tell them to revert back (it made visible changes to layout/text). Then they tell you now it's looking as before. Only later do you realize, yea it does, on desktops.. but not mobile!! My whole product description was missing.
Then a test product were added to live page, without telling me that I had to remove them.. I don't know if I should have figured out I was sup' to remove it myself, after he tested something with it..
Shogun dev. team, pls be careful with live pages, and check on all devices..
Hey Niklas- sorry for the delay here- I know our team was in touch right away, but it took a moment for me to get to this personally. This has prompted a lot of internal discussion on support approach. Some clients care most about speed to reply- our global presence is an advantage there: we have support team in USA, UK, Jamaica, Philippines, India, Canada, and Australia- so when one rep might have signed off, 2 more have signed on. That said, some clients probably prefer consistency- and would prefer contact with just one rep, even if that means waiting 12+ hours for a reply. Regardless, your feedback has prompted a few things (1) We're going to implement a formal NPS system to get to experience problems like this before they are a major issue (2) We are considering an initial option in chat that asks if the priority is "speed" or "dedicated rep" (3) we are QA-ing our support process, looking for things like better internal commenting in support convos etc. Long winded response, but want you to know that you are heard. Thank you - Nick (Cofounder, Shogun)
No reply from the support theme after sending them a message... Btw their app, it's not very freadly user.
Maxime- my sincere apologies for the negative experience. Our webform was not sending the emails through due to a technical error. This is the first time that has happened, and the issue has been resolved. Of course, we have reset your free trial and are happy to refund any charges. Also- we would love your feedback on what you find confusing about our software- this helps us improve the product. Thank you very much - Nick (Cofounder, Shogun)
Would love to see how the app works! Nobody can help make it work for me after 3 hours and tech support is nonexistent on weekends. Getting back you you in 48 hours is not OK for paying hundreds per month.
Hello Chris- sorry to hear the frustration. We actually do have technical support on the weekends, Jill comes on afternoon (PST) time- and we have general support that can escalate to weekend engineering team members if it's urgent. I checked with Jana (who has been working with you via live chat)- looks like the syncing feature is working just fine- we checked inside your account as well. Did you manage to get everything you needed? I'm always working (weekends too)- so please feel free to reach out anytime. Thank you. - Nick (Cofounder, Shogun)
App is promising BUT I don't recommend it at all. If you even look at any production file in the editor, it will trash the theme and page look. You have to import into the editor. So you can't simply edit a page and it becomes a pain in the ass because the editor is not allowed to add code to the page by shopify. Thats why you have to import. so if you forget and go to a published page and open it in the editor, its trashed. Oh BTW if you use Rewind Backup app to restore the damaged file, it doesn't restore it because the extra code was added by Shogun. What it does do is restore the text that was saved... so you have to look for the code that was added and remove it.
Hey Pascal! I think Charles reached out to you, but it appears that this code is actually not coming from Shogun. All Shogun related code should be contained within a div with the class .shogun-root, and this piece of code is not. It appears to be coming from your theme. The issue was found in product.liquid file. We have gone ahead and fixed it for you as a courtesy. Shogun itself leaves a very light footprint, it's only a couple lines of code, and is easy to remove. This is one of our differentiators. Let me know if you need any more help :) - Nick (Cofounder, Shogun)