Recenze (3 308)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 90 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
27. únor 2023

Steer clear!

Take a close look at the TOS before you install this and be sure you have a lawyer explain the terms to you. Understand that even though you buy this app to build your web pages, you will continue to pay a monthly fee for as long as you use those pages you built. Don't think you are going to build the pages and then delete the app, doesn't work that way. If you build one page and use it for 4 years, it will cost you 4 years worth of the subscription!

And if you decide to delete the app, your work will be trashed! Since you are no longer paying for the app, you can no longer use the pages you built!

Isn't this a great app!

The Crothers Way
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář Shogun Labs, Inc. odpověděl 27. únor 2023

-UPDATE-
Hi, again Eddie and the "The Crothers Way" team!
I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email.
Thanks for your support.

-----------------------------------------------
Hi there, Eddie!

We appreciate the feedback here and I apologize for the inconvenience caused.

It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription.

When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues.

I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages.

My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

10. říjen 2018

I've been a subscriber for almost a year and it's a shame that no one responds at support@getshogun.com pertaining to a tech question that I have. This is actually the first time I reached out for help.

I needed help for a product launch page that went up last week. It's been 7 days, followed up 3 times over email but no one bothered to respond. On the contrary, a billing question was also sent to support@getshogun.com at the same time and it was followed up very quickly.

I have no idea where went wrong but this is definitely not the experience a five-star app would deliver.

Good Dog People™
Singapur
Doba používání aplikace: Asi 4 roky
Vývojář Shogun Labs, Inc. odpověděl 18. březen 2019

Hey Terry- again, super sorry this happened. I know we've been in touch via email a few times. What happened was we looped in Shopify support to help us get the refund issued. You replied on that thread with some follow up questions unrelated to the refund, and we missed those questions. That's on us. We do aim for 100% customer satisfaction, and have a 24/7 global support team to serve our clients. If you need anything, please email support@getshogun.com, or email me directly. Let us know how to make it right. We're proud to still have you as a client :) Best, Nick (Cofounder, Chief Product Officer).

15. listopad 2021

Soo many bugs, it's been really troublesome to get shogun up and running. No chat support is available. If you use Shogun expect a lot of issues and errors to arise. From newsletters submission forms to theme errors, to page settings. I do not recommend it at all! Pagefly seems to be a way better option, as it has 24/hours support. I am quite disappointed as we have been users of shogun for the past 2-3 years.

CARBO Electric Bike
Kanada
Doba používání aplikace: Asi 4 roky
Vývojář Shogun Labs, Inc. odpověděl 15. listopad 2021

Hi, Lyne!

Thank you for your review and your feedback. I am sorry to see that you have had a negative experience with Shogun. We really appreciate your loyalty to the Shogun, thank you!

I am sorry for the issues you are experiencing. A member of our team will be reaching out to get more information about these issues and reviewing any prior communications that you have had with the team to ensure that any outstanding issues are resolved as efficiently as possible.

We do currently have a 24/7 support team who are always on hand to offer support. While chat support is not available on all plans, we strive to have a fast response time of fewer than 4 hours, though this is often much faster but depends on volume.

We look forward to having the opportunity to work with you to make your experience with Shogun a better one and appreciate your cooperation in working through the issues that you have been experiencing.

Karl | Manager, Technical Support

3. listopad 2022

Whenever I need help from Shogun, there is no help. They want you to hire a professional to do your need on their app.

AGOZTECH
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Shogun Labs, Inc. odpověděl 4. listopad 2022

Hey there, Ozkan! Thanks for leaving us a review.

I am sorry to hear that you didn't have a good experience with our app and the support team.

I see my colleague James has been in touch via email.

I apologize in case you felt there has been no help. It looks like what you were looking to achieve isn't a native feature when it comes to the product box element we have. However, we try out best to guide you in the right direction or share a workaround when possible.

We do value your feedback and suggestions as it helps us to work on features that would help all our users.

Sweetan | Client Services
Shogun Page Builder

23. červenec 2021

If you don't want people to use a free plan just say it directly. After I install your App, it just directed me to the Payment option...LOL I have spent lots of time with your Live Chat assistant or a sale keep persuading me to purchase your plan. BUT I keep mentioning if I don't get to use your App in the firsthand, how can I decide to upgrade or not? Still waiting for your team to give me a resolution but not keep selling me plans that I don't know how to use your App yet Such disappointed and not recommend anyone to install.

Car Dealz
Austrálie
Doba používání aplikace: Asi 3 roky
Vývojář Shogun Labs, Inc. odpověděl 25. červenec 2021

Hello, Stanley!

We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion.

Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team.

Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again.

Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂

Sweetan | Team Lead | Support

11. květen 2021

Terrible experience and non-reliable. For the second time in 3 weeks the shogun app is down - we cannot open. And our homepage that is built on shogun is completely broken! I've been left without any answer from customer support.

Hey Harper Shop NL
Německo
Doba používání aplikace: Téměř 3 roky
Vývojář Shogun Labs, Inc. odpověděl 12. květen 2021

Hey Cate,

I'm so sorry to hear about your experience. I know that a reliable page builder is essential to keeping your business running smoothly.

We believe that this could be occurring because you may be logged into multiple Shopify stores at the same time. This would explain the issues that are being experienced. This can be confirmed by opening Shogun within that store on a fresh browser or an incognito window.

Charles from our support team has reached out via email and we're committed to working with you until we make this right :)

Kalen | Team Lead, Support
Shogun Page Builder

10. červenec 2023

Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!

BCF.lt
Litva
Doba používání aplikace: Téměř 3 roky
Vývojář Shogun Labs, Inc. odpověděl 10. červenec 2023

-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
--------------------------------------
-UPDATE-
11th July, 2023

Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.

Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?

I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.

I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.

I see you uninstalled the app from your account on June 9, 2023.

I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.

I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.

Sweetan | Client Services
Shogun Page Builder

Datum úprav: 12. únor 2024

Made our plan obsolete without notification. Doubled the cost to just maintain the number of pages we went through the hassle of designing with the app - not trustworthy and not worth $299 / month.

American Hospital Supply
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Shogun Labs, Inc. odpověděl 6. leden 2023

-----UPDATE - Feb 14, 2024-----

Hi there, Brian. I see you updated the review to a 1 star and I apologize for the trouble that has led to this feedback.

I was looking at your account and I see it it still subscribed to our old/legacy plan. I think there is some misunderstanding here. Yes, the plan is old and legacy, and yes, it has been deprecated, but you are free to be on this plan while the app is installed and the plan isn't upgraded to downgraded.

We are not forcing you to change or upgrade to any other plan at all.

Your account, pages, and data are still there and nothing has changed. We have introduced new solutions such as A/B test, Targeted Experiences, etc, and thus the pricing for the new plan, but you can continue to be on the old/legacy plan.

Apologies for any misunderstanding here. I have reached out via email to discuss this further in case I am missing something and I'd appreciate it if you could reply back to me.

Thanks.

Sweetan | Client Services
Shogun
---------------------------------------------------

Thank you so much for leaving us a review, Brian! 😊

We are very happy to hear that you are having a great experience with Shogun and our support team. Thank you for the feedback.

I'll be sure to share your kind words with Andre and the support team.

We'll look forward to assisting you again in the future.

Sweetan | Client Services
Shogun Page Builder

22. listopad 2023

Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.

Exxtended Image Hair Co
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Shogun Labs, Inc. odpověděl 23. listopad 2023

Thanks for taking the time and leaving us a review here, Jenae.

We appreciate the feedback.

I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.

Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.

You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.

I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

13. listopad 2023

I'd give 0 stars if I could

Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.

The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.

SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app

Deltora
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Shogun Labs, Inc. odpověděl 15. listopad 2023

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder