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We used the app to build our landing page https://www.julienneswim.com/ and other pages. It is truly awesome, super user-friendly, great customization options and they have an amazing support team that is very responsive and kind. I will keep on using the app, being a non-tech entrepreneur myself.
Terrible experience and non-reliable. For the second time in 3 weeks the shogun app is down - we cannot open. And our homepage that is built on shogun is completely broken! I've been left without any answer from customer support.
Hey Cate,
I'm so sorry to hear about your experience. I know that a reliable page builder is essential to keeping your business running smoothly.
We believe that this could be occurring because you may be logged into multiple Shopify stores at the same time. This would explain the issues that are being experienced. This can be confirmed by opening Shogun within that store on a fresh browser or an incognito window.
Charles from our support team has reached out via email and we're committed to working with you until we make this right :)
Kalen | Team Lead, Support
Shogun Page Builder
This is one of the major functions that shopify lacks - SHOGUN fills in the gap perfectly!
Great app - makes it easy to customize our site!
The builder itself is pretty good, really intuitive and easy to make some pretty good looking pages. What really shines is the customer support. I had a minor issue with my site that I couldn't figure out, turned out to be a problem with the way the buttons were interacting with my theme... Emailed Shogun customer support, they went in and fixed my code right away. Top notch service! They don't leave you hanging. I will keep paying for this as long as I am building pages, well worth it in my opinion. Thanks guys!
Nice app, but extreme expensive. We hav had Shogun for a long, very long time and was deciding to remove all the content from the platform. Customers should not be a milk cow at all. Sorry to be so clear, but we was a customer since almost the beginning.
Hi Hanspeter, thank you for taking the time out of your day to leave us a review with your honest feedback - we appreciate the honest feedback as it helps us know where we might be going in the right direction and course correct.
I am sorry to hear that you feel that our prices are quite high - just a note, these prices have only increased slightly over the three years that you have been with Shogun - you were on one of our deprecated plans at $79/mo, we are happy to honour this price on our Measure plan which is currently $99/mo.
I understand that you are unhappy regarding the inability for support to copy your pages - however, while we did deprecate our old, unreliable page copying service in favour of a much better self-serve system called Sync that's available on our Measure plan. Our support team do not have the ability to use the manual page copying feature anymore. Once your stores are on the correct plans, you will be able to sync content between the stores whenever you wish.
Again I would like to thank you for the feedback that you have provided for us and look forward to helping resolve this negative experience with my colleague James. We do really appreciate your loyalty with Shogun and hope that we can resolve this in a manner that works for you.
Thank you,
Karl | Team Lead, Technical Support
It takes some time to learn how to use Shogun - but ones U do - it works pretty good. I would love IF Shogun would work on simplifying stuff even further, especially i miss the option to drag and drop pictures on the website in one take....
Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!
-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
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-UPDATE-
11th July, 2023
Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.
Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?
I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.
I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.
I see you uninstalled the app from your account on June 9, 2023.
I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.
I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.
Sweetan | Client Services
Shogun Page Builder
Updated 2020 Review
Wow, this app has come a long way since 2017. In 2017 it did the trick as a page builder, but the features, speed, everything has really improved. The drag-and-drop functionality is really good.
Kudos, Shogun team and hope this continues to head in the same direction.
Original review from 2017
The best page building app out there and an essential for anyone looking to pretty up their website.
Super responsive support and these guys are working hard to add new features all the time.
The only thing remotely close to a complaint is this app is so valuable that it really should be a build-in feature on Shopify.
Shogun's staff and support is exemplary! They helped us quickly recover data due to a publishing mistake we encountered during the testing phase. The developer and owner of the company and several on his team called us emailed and worked with us to resolve the issue quickly. Keeping in close contact with us and checking back frequently. In this day and age where good support and top customer service is hard to come by at many companies...these guys ROCK! I look forward to working with this app and with this team.