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After an error with our theme the support shown from the shogun team fixed the issue in under an hour and got back going again! Thanks Nick and Jill for getting us on the right track again.
Thank you very much Sam! I'm really glad we could work together to get this resolved. Reach out to us anytime you need help, and we'll be here! - Nick (Cofounder, Shogun)
Amazing tools for the pages build up, user friendly and always respond very quick within few minutes if you got any issue during build the page. Feel full of support!!
Hey there, Tiffany! I wanted to thank you for leaving us a review. 🎉🎉
We are very glad to hear that Shogun has been the perfect platform for your requirements when it comes to building pages for your store.
It was great to communicate with your earlier and we'll continue to serve you again in the future.
We appreciate your support. 😊
Sweetan | Client Services
Shogun Page Builder
This app is awesome!!!!!!!!! The custom templates are cool! In terms of Design and color its a go to.
Shogun has great templates and buttons for all your needs and it's super customizable. The real star of the show here is their customer service though. Although the app is quite intuitive, this is not the sort of work I typically do and I needed *a lot* of help with my first page. Their support was incredible! They provided support through video sharing, ensuring that I knew exactly how to solve my problem. Highly recommend!
That's awesome to hear that we were able to video share some solutions! We try to share videos when it makes sense and we have the time to do so :) Thanks so much for the kind words!
Kalen | Team Lead, Support
Shogun Page Builder
Yes it was all fine. I found some things a bit tricky but the developer helped out and was patient and sent me videos to watch which made it easier to understand. Mostly the response time was good but there were some delays of 8 hours or so between asking for help and getting a reply which was frustrating at times, but overall quite happy.
Shogun is our go-to app for all our landing pages and site design work. The app is solid and easy to use, but you can get as creative and complex as you want. Their support is second to none - Just recently had a deadline coming up fast and had to reach out to them for help with a technical issue I was trying to overcome on my landing page. I reached out via email at 5 am my time, and within 20min Adam had emailed me back and 100% fixed my issue. I really appreciate that!! Shogun will change your company for the better!! If you are on the fence about installing this app, don't be... just do it.
Thanks so much for the amazing review! I'm so glad to hear that Adam was able to assist in such a quick timeframe :) We appreciate the recommendation!
Kalen | Team Lead, Support
Shogun Page Builder
The Shogun support team are phenomenal and respond very quickly to any questions we have. Justine in particular has been great to work with; she is always happy to help with any issues that arise and replies with detailed responses. No question has been left unanswered and Justine continually goes above and beyond! Thank you for all your help.
Hi there, Madeleine! Thanks for leaving us a review.
We are very glad to hear about your positive experience with Shogun as an app and our support team. Justine and the entire support team are always happy to go above and beyond when it comes to ensuring the questions are answered and resolutions are detailed. 😊
I'll be sure to share the feedback with Justine and the support team.
We appreciate your support and will look forward to assisting you again in the future.
Sweetan | Client Services
Shogun Page Builder
Amazing customer support, accidentally edited a page outside of the app and messed it all up. Contacted shogun and got response almost immediately. Love the app and the pages I've built!
Hi team, when we click onto the shopping cart on desktop and mobile, or the navigation button on mobile, it does not shop any characters. The name, price are not shown. Please help.
Hey Lixin- Sorry to hear about the trouble. This was a theme conflict, and we'd be happy to fix it for you. We're in the middle of a project to QA test all themes our clients use. We reached out, but haven't yet heard back from you. If you'd like us to fix this for your please send us an e-mail to support@getshogun.com. Thank you. - Nick (Cofounder, Chief Product Officer)
Easy to use with interesting tools and good support! I recommend it to who want to do a pro e-commerce shop.
Glad to hear that the app was easy to use and that we have provided good support. That's very kind of you to say. If there is anything else we can help with, please just let us know :)
Kalen | Team Lead, Support
Shogun Page Builder