Anmeldelser (3.308)
Afgræns
-
Efter bedømmelse
Great support. Prompt and helpful response when I had questions, including a detailed video recording that made it extremely easy to understand any issues occuring. Andre was amazing!
Hi there, Jeff! Thank you so much for taking the time and sharing your feedback in the form of this review.
We are super glad to hear that our team could assist and answer the questions with a detailed video that made it easy to understand the issue. Andre is indeed amazing and I am happy to share the kind words with him and the entire support team.
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊
Sweetan | Client Services
Shogun A/B Testing & CRO
They did a great job trouble shooting then fixing an issue I was having.
Hey there, Jeff. Thank you so much for leaving us this review.
We greatly appreciate your feedback and are glad to hear that our team was able to fix the issue for you. We'll be here to assist you again and will look forward to hearing back from you.
Thanks for your support. 😊
Sweetan | Client Services
Shogun A/B Testing & CRO
We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!
Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review.
I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app.
We look forward to assisting you again in the future. 😊
James | Client Services
Shogun - A/B Testing & CRO
Best page building app on Shopify, use on both of our websites + always recommend to friends to use this app for page building.
Hi there, Jimmy. Thanks for taking the time and leaving us a review.
We are excited to hear that your experience with Shogun has been such a positive one. Please let us know if there is anything we can help with in the future.
Thanks for your honest recommendation. :)
Sweetan | Client Services
Shogun
Having recently started using Shogun for the first time, my initial experience with their support left an outstanding impression. I encountered an issue, and upon reaching out, they responded promptly with a Loom video that not only addressed my concern but also provided a clear step-by-step guide to resolve it. If their support consistently delivers this level of assistance, I'm genuinely pleased to have chosen Shogun for my landing page needs.
Hi there, Chris. Thanks for leaving us his review and sharing your positive experience with Shogun and our support team. 🤩
Our team is always here to assist and we strive to ensure we can resolve the issue or answer questions promptly while trying our best to record videos where possible to share the steps. 😊
We'll ensure you have the same experience moving forward. Please let us know if there is anything else we can assist you with in the future.
Sweetan | Client Services
Shogun A/B Testing & CRO
This app is easy to use.
Also, if you don't understand something, the support will help you right away.
Very good service.
Thanks again Justine and Sweetan.
Thank you so much for the review, Kei.
We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team.
It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊
Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡
Sweetan | Client Services
Shogun A/B Testing & CRO
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun
Don't use this app. Find something else.
The app worked fine until they moved all the standard features to only be available in higher plans.
Image quality is an issue now on the main plan.
They want you to jump from $39/month to $99/month.
Embarassing for a SaaS company to act this way. I hope a lot of people cancel and move to more affordable competitors.
Hi there Aaron! Thanks for taking the time to log your feedback with us.
I am sorry to hear that your experience hasn't been a positive one.
I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point.
Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry.
While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers.
Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help.
James | Client Services
Shogun A/B Testing & CRO
Shogun really is your secret weapon to optimising your store to maximise conversions.
Moreover, the support is exceptional, Sweetan spent a lot of time patiently talking me through a challenge and he even jumped on a call late evening of a weekend. Very much appreciated, thank you....
Hey there, Neil! Thank you for taking the time and leaving us a review.
It was great to communicate with you and I am glad to hear that I was able to help resolve the issue. We are always here to assist you should you bump into any other issues or have any further questions.
Thank you so much for all the love and support. 😊
Sweetan | Client Services
Shogun
Great builder, I had some issues, but ultimately Leah from their success team help solved them.
Hi there, Thank you so much for leaving us a review.
We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.
Please let us know if there is anything else we can help with.
Sweetan | Client Services
Shogun