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Nice app, but extreme expensive. We hav had Shogun for a long, very long time and was deciding to remove all the content from the platform. Customers should not be a milk cow at all. Sorry to be so clear, but we was a customer since almost the beginning.
Hi Hanspeter, thank you for taking the time out of your day to leave us a review with your honest feedback - we appreciate the honest feedback as it helps us know where we might be going in the right direction and course correct.
I am sorry to hear that you feel that our prices are quite high - just a note, these prices have only increased slightly over the three years that you have been with Shogun - you were on one of our deprecated plans at $79/mo, we are happy to honour this price on our Measure plan which is currently $99/mo.
I understand that you are unhappy regarding the inability for support to copy your pages - however, while we did deprecate our old, unreliable page copying service in favour of a much better self-serve system called Sync that's available on our Measure plan. Our support team do not have the ability to use the manual page copying feature anymore. Once your stores are on the correct plans, you will be able to sync content between the stores whenever you wish.
Again I would like to thank you for the feedback that you have provided for us and look forward to helping resolve this negative experience with my colleague James. We do really appreciate your loyalty with Shogun and hope that we can resolve this in a manner that works for you.
Thank you,
Karl | Team Lead, Technical Support
Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!
-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
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-UPDATE-
11th July, 2023
Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.
Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?
I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.
I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.
I see you uninstalled the app from your account on June 9, 2023.
I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.
I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.
Sweetan | Client Services
Shogun Page Builder
Shogun's staff and support is exemplary! They helped us quickly recover data due to a publishing mistake we encountered during the testing phase. The developer and owner of the company and several on his team called us emailed and worked with us to resolve the issue quickly. Keeping in close contact with us and checking back frequently. In this day and age where good support and top customer service is hard to come by at many companies...these guys ROCK! I look forward to working with this app and with this team.
Good general product with an excellent support team - always very helpful and quick to get back to me.
We appreciate the honest feedback, Ben! Thank you so much for leaving us a review. I'll be sure to share this with our entire team and we'll look forward to assisting you again. :)
Sweetan | Client Services
Shogun Page Builder
Great app!
I am using it to make beautiful presentation for our products. They offer prompt and great support ++ lots of great features! I recommend it!
Easy to use and quick support responses when you need them!
If you have a good idea to increase your conversion, Shogun is the perfect choice to implement it to your store.
The support is very fast and helpful. I definitely recommend you give it a try
Happy to hear that Shogun helped increase your conversion rate and that support could help you out! Let us know if you need anything. :)
Karl,
Team Lead, Technical Support
Shogun's product is intuitive and the Shogun team is great to work with - very responsive. As a app it does what it advertises and is a time saver.
I've used a number of other highly-rated Shopify page builder apps, but so far Shogun is the only one which offers the full spectrum of customisation and features that I need. Oh and the support team are excellent, responses are near instant!
Thank you so much for the kind words and the review, Ajay! 😊
We are super glad to hear that Shogun's customization options and features are what you were looking for and that they have been helpful.
Our support team strives to ensure that we reach out at the earliest. We are so happy to see that you are having a wonderful experience with our app and the support team. Thanks for sharing the feedback. 🤩
Sweetan | Client Services
Shogun Page Builder
We used Shogun to make some improvements on our website and we are very happy so far. The technical support is extremely fast and helpful and deserve 5 stars!
Hi! Thanks a lot for the review. 😊
I'm glad to hear that Shogun has been helpful when it comes to making improvements to the pages on your store and that our support team was fast to answer your questions.
Thank you so much for the love and your support.
Sweetan | Team Lead | Support
Shogun Page Builder