Shogun – Landing Page Builder

Hey Andrea,

I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions.
https://getshogun.com/help/en

We also have webinars with walkthroughs on how to get started and use common features.
https://getshogun.com/webinars

I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you?

I'll be reaching out to you directly to see if we can provide any further assistance.

Kalen | Team Lead, Support
Shogun Page Builder

Hello Rogelio- I'm very sorry to hear you had such a negative experience. Members of our support team have reached out over phone and email, but we haven't gotten a reply from you yet. We'd be happy to fix the issues you're facing with your product pages. Can you tell us the names of the pages that were impacted? Would you like to revert them back to the Shopify version of the page? If you'd prefer a member of our support team can give you a call to get a better understanding of the issues you're facing and resolve them for you as soon as possible. Thank you - Nick (Cofounder, Shogun)

Hey Shehara,

I'm so sorry to hear that you didn't have the best experience with Shogun Page Builder.

We know that having excess code that is cluttering and leaving error messages on your pages would be quite frustrating. You've sought out Shogun to help improve your designs and now that you've uninstalled, our app has actually had the opposite effect.

I can see that we did receive a communication from you and Shopify requesting that the code be removed from your theme. We provided some instructions on how to do that if you'd prefer to remove it yourself but we also offered to remove this for you if there were any issues or doubts. We would just need collaborator access to your theme to adjust this. We are more than happy to accommodate this.

The primary reason why Shogun code is not automatically removed from the theme is because we want the pages our users create to remain active on their sites after the app is uninstalled. This is something our users ask about regularly and we are happy to be able to provide them this functionality. Unfortunately, in your case, this has provided frustration rather than utility.

For this we apologize. Perhaps we could have communicated this more clearly.

We have sent you an email and look forward to your response. We would love to have the opportunity to make sure everything is resolved and make this right.

Kalen | Team Lead, Support
Shogun Page Builder

Maxime- my sincere apologies for the negative experience. Our webform was not sending the emails through due to a technical error. This is the first time that has happened, and the issue has been resolved. Of course, we have reset your free trial and are happy to refund any charges. Also- we would love your feedback on what you find confusing about our software- this helps us improve the product. Thank you very much - Nick (Cofounder, Shogun)

Hey there,

Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.

We appreciate the feedback and we'd love to assist you further. We would like to learn more about the issues you are facing while using the app or the features you are looking to use.

My colleague, Andre has reached out to you via email and we hope to hear back from you.

Sweetan | Team Lead, Support
Shogun Page Builder

Hey Sudhir- we tried to get in touch, but it looked like Shopify had closed down your store. Regardless, we are open to feedback about our software. If you experienced a bug or were finding the software lacking in any way, we want to hear about it. Sorry you had a poor experience. Email support@getshogun.com if you need any help. Best of luck with everything. - Nick (Cofounder, Chief Product Officer).

Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)

Hi Leevi,

Thank you for your feedback.

I'm really sorry to hear that you had a negative experience with Shogun. My colleague Charles has reached out with some information regarding all of the issues that you are experiencing and we will be sure to log these appropriately. Feedback is super important to us and helps us grow.

In terms of the features that are missing - these are both on our radar for future development as we know these are features that our customers want.

I can see you are on the Build plan at $39/month - $299/month is the price of our Team plan, which is our highest plan.

Thank you for giving Shogun a try, we really appreciate it. Charles will continue to work with you in order to hopefully turn this experience around for you.

Let us know if you have any further feedback

Karl | Team Lead, Technical Support

UPDATE - Jun 15
----------------------------------
Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
------------------------------------

Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder