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(Have update my review from 3 stars to 4 - based on the Developer's prompt and promising reply to this review - hopefully can update again in future) I would really love to give this app 5 stars. The look & feel and overall potential are awesome. Unfortunately, on installing the app, we found that the feature to preview Templates is not functioning(?) This means we are not able to see what a template might look like, without using it to create a page - thereby using up one of the 25 pages that we are allowed by the pricing plan - every time. The developer is aware of the situation and working to correct it. Unfortunately, this means we have spent far more time trying to get around this problem than should be required. Customer support has been VERY helpful & responsive - but the app is not as advertised and has not lived up to expectations. While promising a fix to the problem, they cannot provide a time frame. I will update this review as things change. Meanwhile, I find myself using up my 10 day free trial and 25 pages - with a growing temptation to replace it with a different app.
Hi Nick,
Thank you for your review - I'm so sorry to hear that this bug is affecting your experience with Page Builder. As you said, our engineering team are aware of this issue and are actively working on investigating, testing and implementing a resolution for this issue. We always test bug fixes quite vigorously to ensure that it does not introduce other issues.
We generally do not give a timeframe for resolution of an issue as occasionally a ticket may end up requiring a more complex fix than originally expected - this can add to development time and to the time required for testing by our Quality Assurance team.
I've asked one of my team to reach out to you via email with a temporary workaround that should help you take full advantage of your 10-day free trial and the 25 page limit of your plan while we wait for a fix for this issue that you are experiencing.
I hope that our workaround helps for the time being. I would encourage you to get back to my colleague when you receive the email from them, and if you have questions, please let us know. If you'd like to speak with me via email, please let me know via the response and I'm more than happy to help.
Thank you for your patience.
Karl | Team Lead, Technical Support
We have been using PageFly until we ran into some site speed issue and decided to try this app. Although the drag and drop option is slightly easier than that of Pagefly, overall features are pretty much the same and won't explain the price difference. However, the worst part is that in our mobile version visitors cannot click on the products and our ticket has been left unattended for a week now, and counting. No one responds to even multiple update requests--let alone a solution. From the onboarding agent to support agents, all the parties are included in all 3-4 mails and no one cares to answer or write a word about it. We receive 80% of our traffic from mobile, and basically visitors are unable to view our products. We NEVER experienced such a technical problem left in the dark with Pagefly. Regardless the problem they always fixed it in a day or less. Just a food for thought for your decision process...
-UPDATE (March 14, 2023)-
Thank you so much for replying back to us, Burak.
We appreciate you taking the time and sharing further feedback with respect to your experience.
We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues.
Thank you so much for your continued support.
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-UPDATE-
Hi again, Burak!
We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email.
We'll be happy to understand your concerns and assist you better if you could reach reply back to my email.
We appreciate your support.
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Hi there, Burak! Thanks for leaving us a review.
I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused.
I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct.
I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue.
Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Customer Service is literally the best part of this app! A++
Excellent page builder app! Perfect for novices and experts alike. It's done wonders for our e-commerce business.
Incredibly great app...I think any and everybody will love it. However, I have to give it a 4 stars because the lowest plan is a little on the expensive side.
Thank you for your review, and for your feedback! I'll be sure to pass that along to the relevant team. Please feel free to pass on any other feedback to support@getshogun.com and we will get it to the right place. :)
Karl | Team Lead, Technical Support
I played with this app for 5 minutes on an existing product page. I didn't get the results I wanted and I went to delete the page in Shogun so I could start over. It ended up unpublishing the product page in my site and there is no option in the Shopify backend to republish it even though it is listed as Active. I had to call Shopify support who told me that there is Shogun code in the product page that the developer will have to delete and that there is nothing she can do to help me. Horrible experience. Apps should add functionality to your site, not ruin it.
Hey Katie,
So sorry that you had this experience with Shogun Page Builder. I'm glad that we could get this all sorted over the phone. We can certainly learn and improve from this experience. I will speak with my team and we will brainstorm some ideas for making product imports and reverts more natural for new users. If you have any other questions or if anything strange occurs, please let us know. We have 24/7 support here to help you.
Thanks so much for your understanding :)
Kalen | Team Lead, Support
Shogun Page Builder
Definitely doesn't deserve its money. Their monthly subscription fee is so expensive. I even don't pay that much money to Shopify! I don't recommend...
Hello Berke! Sorry to see this review, and wish you had a better experience. Looks like you built 50 pages in our software while only 7 days into your 10 day free trial. Keep in mind that we let you keep your pages (live), even after you uninstall, so the cost to you was $0. Pretty surprised to hear that this was a negative experience, but we do want to make sure that you are satisfied. A member of our support team reached out to offer an extended free trial, as well as our support. Wishing you best of luck. -Nick (Cofounder, Shogun)
This app has alot to offer. Unfortunately it was'nt for me, as i was looking for a free plan. I contacted their service team who answered all my answers. Sweetan Mankotia answered my queries and helped me make an informed decision.
Thank you so much for leaving us this review, Ramsha. We greatly appreciate the kind words. 🙏
It was great to communicate with you and I am happy to hear that I was able to help and answer the questions for you. We always try our best to help guide you in the right direction while making an informed decision and I am glad I was able to do that.
We'll be here if you bump into any issues or have any further questions.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
Easy to use and plenty of features even on the free. The support I needed was friendly, quick and helpful, using language that a lay person (like myself) would understand. I would recommend Alex to anyone who needs support with their app. Many thanks.
Hey there, Neil! We are very happy to hear that you are finding Shogun easy to use and enjoying the features.
We appreciate you taking the time and leaving us a review. Alex is indeed awesome and I am happy to pass the feedback to him along with the entire support team.
Let us know if there's anything we can help you with in the future. 😊
Sweetan | Client Services
Shogun Page Builder
Super fast support and Shogun is easy to use. There are some restrictions, but what you see is what you get.
We wanted to thank you for taking the time and leaving us a review, Marie-Louise.
We'll be happy to work on the restrictions as your feedback helps us to improve the app and your experience with our app and support.
Please don't hesitate to write back to us if you have any questions in the future and we'll be happy to assist you. Thanks! 😊
Sweetan | Client Services
Shogun Page Builder