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I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.
A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.
STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.
AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.
Holy cow! I cannot get over the customer service! Seriously legendary.
Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊
Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶
We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.
Thank you so much for your love and support. 🫡
Sweetan | Client Services
Shogun Page Builder
The app is great, the templates are dope as well and customer support is quick, friendly and always available.
Really glad to hear that you are having an amazing experience with Shogun. Thanks for leaving us a review.
The templates are indeed helpful when it comes to getting started with your page design. I am happy to hear that our support team was able to help and answer the questions for you.
Let us know if you have any other questions in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Very user-friendly app! The customer support is very helpful, friendly, and fast to respond – thank you, Monique and Sweetan!
Thank you for your review! Glad to hear that you are enjoying Shogun. I will be sure to pass your kind words onto Monique and Sweetan!
Karl | Team Lead, Technical Support
The Shogun team is very responsive and helpful whenever I have questions or any issues on pages I'm creating. Thanks support team!
We are really glad to hear that our support team has been able to answer all the questions for you and assist you. Thank you so much for leaving us a review. 😊
Sweetan | Client Services
Shogun Page Builder
I am using Showgun for last 5 years, the support is excellent, the founders are great, very outstanding app and excellent service !!!
Really appreciate your loyalty with us! So glad to have you onboard! Thank you for your review. :)
Karl | Team Lead, Technical Support
I love this app. Using it for over a year. Tried other page builders but wasn't satisfied. Whenever you can't figure something out, Shogun support is insanely quick and always guides me. Can't stress it enough, just install it.
Thank you so much for your review and for being with us for a year! So happy to hear that the team could help you out. :)
Karl | Team Lead, Technical Support
very easy to use app for our shopify store. Have to add a colleague as Admin, Mara from Support has been very helpful and prompt in addressing our need.
Hi Alyssa! Thank you for taking the time to leave us a review. We'll share your kind feedback with Mara!
Allison | Team Lead | Support
Shogun Page Builder
I was experiencing an issue with the accessibility of a page and the team was able to resolve it for me with 24 hours. Really helpful and responsive!
Glad to hear that the team could help you out! Thank you for taking the time out of your day to leave a review.
Karl | Team Lead, Technical Support
Has lots of customisation options that are lacking with Shopify's editing tools, which was the main reason I got the app to start with. Customer support are always great and get back to you pretty fast. I send them lots of questions and then always answer in a timely matter.
Thank you for your review! Glad to hear that support could help you!
Karl | Team Lead, Technical Support
I use this app to build landing pages for my website, so far it's been a great experience, super fast response time of the support team!
Thank you so much for the review! 😊
It was really great to communicate with you earlier, Carl! Thank you so much for your honest feedback and we are happy to hear that you are having an amazing experience with Shogun.
Please do let us know if there's anything we can help you with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder