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Updateupdate: They make changes to live pages (without your permission). You have to tell them to revert back (it made visible changes to layout/text). Then they tell you now it's looking as before. Only later do you realize, yea it does, on desktops.. but not mobile!! My whole product description was missing.
Then a test product were added to live page, without telling me that I had to remove them.. I don't know if I should have figured out I was sup' to remove it myself, after he tested something with it..
Shogun dev. team, pls be careful with live pages, and check on all devices..
Hey Niklas- sorry for the delay here- I know our team was in touch right away, but it took a moment for me to get to this personally. This has prompted a lot of internal discussion on support approach. Some clients care most about speed to reply- our global presence is an advantage there: we have support team in USA, UK, Jamaica, Philippines, India, Canada, and Australia- so when one rep might have signed off, 2 more have signed on. That said, some clients probably prefer consistency- and would prefer contact with just one rep, even if that means waiting 12+ hours for a reply. Regardless, your feedback has prompted a few things (1) We're going to implement a formal NPS system to get to experience problems like this before they are a major issue (2) We are considering an initial option in chat that asks if the priority is "speed" or "dedicated rep" (3) we are QA-ing our support process, looking for things like better internal commenting in support convos etc. Long winded response, but want you to know that you are heard. Thank you - Nick (Cofounder, Shogun)
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it. Message me hannes@stoyo.io
Hi Hannes! It appears that the trial period for this store was used originally back in March of 2019, however, we have gone ahead and re-enabled this so that you can try Shogun once more :) A support team member has also reached out to help with anything else you may need. Happy New Year! - Nick (Cofounder, Shogun)
2nd Review
Now it has been the 20th time, and another whole day of work - gone!!
It is so frustrating, and it keeps letting me down again and again! This time, i used Safari as you told me to.
Why is it that this program keeps letting me down all the time again again and again? Even when it tells me everything is saved?
It is not, and I am really getting quite frustrated!!
I will definetly not recommend this page builder, and I will look around for something else - Saving issues is the minimum of what you will expect of an online platform
1st Review
Want to avoid serious headache with saving?
Do not use Shogun!!!
This application has critical issues with saving abilities
I've been working with it for three months, and i've have experienced multible times saving issues costing me awefull lot of time and headache.
When you hit "Save" it does not always saves, even tho it tell you so. Then when you refresh your browser, all your work from previous saving, until now, is gone.. Caput... Very very frustrating.
More frustrating is it, because you do not know when the saving is not saved. It is just comes up randomly.
So... If please Shogun, fix this saving issue
Updated!
Hey Kasper- I know Abhinav has been helping you out, but just wanted to acknowledge your frustration here. It may be the that the browser you're using (Brave) is causing the issue. We aim for compatibility with all browsers, but focus on Chrome and Safari. We're here to help, so let us know what we can do. Also- we need to add "auto-save" as a feature, and that is on our roadmap. Thanks! - Nick (Cofounder, Shogun)
Beware of the rating, a lot of false positive reviews! By far the worst experience we've had with any App on shopify.
We spent a lot of money and time on creating our product pages with Shogun, and Shogun later completely removed ALL the pages from our website!
And the customer support has been of no help other than assuring me "they can't do anything and they're really sorry".
Hi there,
Thank you for your review - I'm sorry to hear about the negative experience that you have had with Shogun.
When a store uninstalls Shogun we receive a request from Shopify to remove data that we store about the store - this is a requirement from Shopify to comply with GDPR data processing laws. We notify stores when this process is started to let them know that this process has begun and that their data will be removed in 14 days.
We have since rolled back on some of the data that is removed during the redaction process as we are aware of the inconvenience that this caused our customers who uninstalled during the period of first implementation and revision of this process (27th October 2020).
https://getshogun.com/help/en/articles/3978903-what-happens-to-my-pages-if-i-uninstall-shogun-on-shopify
To restore these pages, you can reimport them into Shogun using the search bar at the top of your Shogun dashboard - provided they have not been deleted from Shopify manually.
Sorry for the inconvenience.
Let us know if you have any other questions.
Karl | Team Lead, Technical Support
立ち上がらない事が多い。
一見良さそうなアプリだが、ぜんぜん良くない。 立ち上がらないなど、本来の目的を邪魔するアプリです。 早く他のアプリが出ないかと待ち望んでいます。
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Hi there!
Thanks for your review. I'm extremely sorry to hear that you are facing some issues with Shogun that led to a negative experience.
I have reached out to you via email in order to learn more about the issues you are facing with Shogun. We are looking forward to hearing back from you, and hope that we can help resolve them for you hopefully turn your experience around.
Many thanks,
Sweetan | Team Lead, Support
Charging $39 USD although the app is uninstalled. That is insane. Let me remind you all that $39 is almost double the amount you give to shopify in total. Which is insane
Hey Christian- sorry to hear the frustration. To clarify, Shopify controls billing for all apps in the app store, including Shogun- we didn't initiate the charge. Of course, we will be glad to process a refund promptly. To address the price factor- most of our clients find that the $39/mo cost is significantly less than the cost of custom coding. If you're on a tight budget, we can make some recommendations for free apps that might better fit your use case. Our support team will email shortly to help facilitate the refund. Happy Holidays. - Nick (Cofounder, Shogun)
Was looking for an app to update my product pages. However I have a pretty large catalog and the page limit makes this useless. If you just need a landing page I am sure this would work fine (have used it in the past). Just think they have gotten greedy with pricing, $39 a month should be plenty.
Hey there, Adam! Thank you for sharing your feedback.
I'm so sorry to hear that you've had a negative experience with Shogun.
It looks like there may have been some frustration with our current plans and the features that we offer. I apologize if you felt that we've gotten greedy with pricing. We make plan experiments based on the feedback we receive. Our plans with page limits have been active for over a year now. All our plans offer different features based on the requirements.
I have reached out to you via email and I would greatly appreciate it if you can follow up with me there. We'll do our best to ensure that we can turn your negative experience into a positive one.
Hoping to hear back from you soon.
Sweetan | Team Lead | Support
Shogun Page Builder
Do not install unless you want to lose money. We installed the app, took time to set up a bunch of split tests, and the app was not tracking visitors and conversions accurately. Numbers were all out of whack. Many times the pages not loading for visitors. Very Buggy app. We contacted their support multiple times and all they said is you are right if should be working correctly we are sending to development team and weeks passed without issues being resolved and not even a courtesy follow up and then they have the audacity to still charge a premium for their non working app. Save your self time, money and headaches.
Hello Carlos,
Our sincere apologies for the inconsistencies you've encountered with your analytics results. Our engineering team has been actively investigating the root cause of this issue. We'd love to continue working with you to provide a resolution and a positive experience. Our support team has reached out to you directly via email. We look forward to hearing back from you and continuing the conversation.
Thank you for your cooperation and understanding,
Jill N., Director of Client Services
Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Hi, Jochum.
Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun.
I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you.
Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work.
My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so.
Thank you - we look forward to hearing back from you and hope to make this a better experience!
Karl | Manager, Technical Support
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it...
Hi there,
Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.
Thank you,
Karl | Team Lead, Technical Support