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The Shogun support team are phenomenal and respond very quickly to any questions we have. Justine in particular has been great to work with; she is always happy to help with any issues that arise and replies with detailed responses. No question has been left unanswered and Justine continually goes above and beyond! Thank you for all your help.
Hi there, Madeleine! Thanks for leaving us a review.
We are very glad to hear about your positive experience with Shogun as an app and our support team. Justine and the entire support team are always happy to go above and beyond when it comes to ensuring the questions are answered and resolutions are detailed. 😊
I'll be sure to share the feedback with Justine and the support team.
We appreciate your support and will look forward to assisting you again in the future.
Sweetan | Client Services
Shogun Page Builder
Best page builder app. We use it for all our pages. Some minor things could be improved, but in total a really good app!
i use this app a lot and their customer service is great. i just wish the screen size compatibility would be addressed between a big desktop screen to a smaller one (not a tablet or mobile phone).
I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..
Hey Tim,
Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark.
We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration.
I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-)
We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more.
Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon.
UPDATE:
Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-)
Kalen | Team Lead, Support
Shogun Page Builder
This app is really easy to use once you get the hang of it, the customer service is quick and provides you with clear instructions should you encounter any issues
Great customer service. Fast, efficient and personal. Even I as a complete beginner in building websites can do it:)
Hi there, Thank you so much for leaving us a review.
That's the beauty of Shogun's easy-to-use, drag-and-drop elements. They allow you to build and design amazing pages. I'm glad to hear that our support team was able to help.
Please let us know if there's anything we can help with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Best site design platform on Shopify. Many areas to improve upon, but overall beats out the rest of the apps available. I foresee them, with their great team, continually improving upon the app though, so I will remain a happy customer! :D
Hi there! Thank you for the review. We appreciate the kind words and the feedback.
We are glad to hear that we could offer such a positive experience to you and we'll continue to do the same.
Please let us know if we can help with anything else. 🙂
Sweetan | Team Lead | Support
Good general product with an excellent support team - always very helpful and quick to get back to me.
We appreciate the honest feedback, Ben! Thank you so much for leaving us a review. I'll be sure to share this with our entire team and we'll look forward to assisting you again. :)
Sweetan | Client Services
Shogun Page Builder
I had issues with the frontpage not showing correctly frontend but worked significantly backend. Mara was quick to reach out and solved the issue for me.
Super happy to hear that Mara was able to reach out and resolve the issue quickly. We appreciate the feedback and the review. Thank you so much!
Please let us know if there's anything we can help with again in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
So far so good. Actually loving it. Fantastic customer service. I hope that remains. We will see. But perfect score so far. ooops... there is no way to create Pop-Ups (lightboxes) for our videos. Unfortunately, this will not work for us. Had to bring it down one star
Thank you so much for leaving us a review and sharing your feedback. Happy to hear that you are loving Shogun and having a good experience. Our support team is always available and happy to assist you.
Sweetan | Team Lead | Support
Shogun Page Builder