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I just really wish they were upfront and direct with accurate information pertaining to the product offering. I suggested review of mis directed information and found myself to be the QC instead of the customer. Leading to the idea that I would forever be the Project QC manager and that is not the role I am to play. I now have to undo all the code (which also was never suggested by the developer to duplicate the theme prior to installation) There was just a push to install and setup. I did wait on parts of this as I was finding their disinterest in recognizing the standing issues in their software. I hope they take the programming and feedback more serious in the future. I would love to see a change in the final updated product when it is out of beta release as well as a better attitude towards the people providing research to the errors in their programming instead of them stating they do not exist.
Hey there, Frank!
I'm sorry to hear that your Shogun experience wasn't a positive one. We can certainly understand the concerns.
We appreciate the feedback you have provided and I do want to mention that the issue you were facing has been elevated so that we can resolve it at the earliest.
Shogun makes very small additions to the Shopify theme on installation - https://getshogun.com/help/en/articles/3638504-what-additions-does-shogun-make-to-the-theme
However, we'll be happy to assist you further if you would like us to remove this.
I have also reached out to you via email so that if you have any further questions or issues, we can look into them for you.
Sweetan | Team Lead, Support
Shogun Page Builder
This is a strong app. You need a decent understanding of css and html to get value out of it but the app is reliable, robust, and bug free. Good support by email.
Here's a look at the page we made with it www.riversol.com/pages/sensitive-skin-resources.
This is an amazing app to customise your store. And customer service is fast and efficient. Highly recommend.
Hey there! Thank you for your review and feedback. I'm happy to hear that Shogun has been helpful in customizing your store and our support team could help.
Please let us know if there's anything we can assist with in the future. 🙂
Sweetan | Team Lead | Support
I have downloaded the free version as I want to start with just 1 landing page. I have to say it's not "that user friendly" however I had a Zoom session with Sweetan, a Shogun design team member, and he helped me loads with creating a great landing page and suggested lots of design things to make it stand out! Thanks for this, you really went above and beyond!
Hey there, Maria! Thank you so much for taking the time and sharing your experience with us here.
It was great to communicate with you and I am glad I was able to help. Our team strives to go above and beyond and we will look forward to assisting you again in the future.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
If you don't want people to use a free plan just say it directly. After I install your App, it just directed me to the Payment option...LOL I have spent lots of time with your Live Chat assistant or a sale keep persuading me to purchase your plan. BUT I keep mentioning if I don't get to use your App in the firsthand, how can I decide to upgrade or not? Still waiting for your team to give me a resolution but not keep selling me plans that I don't know how to use your App yet Such disappointed and not recommend anyone to install.
Hello, Stanley!
We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion.
Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team.
Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again.
Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂
Sweetan | Team Lead | Support
The app gets rid of my need for reaching out to a developer for every design change. It saves me a ton of money and time and the tech support is amazing. Thanks Shogun team!
We spent days working on our design only to find out the "Add to Cart" items don't add to cart. They recommend custom coding. Pretty much defeats the whole purpose. Uninstalled!
Zac- apologies for the delay in response here. I actually recall this review, and remember that their was an issue with your theme. We'd be happy to help fix it. Free re-trial, and we'll refund any amount spent. Feel free to email support@getshogun.com and ask for Nick. Thanks. - Nick (Cofounder, Shogun)
I dont understand all the high praises for this app. If you're designing something for mobile and desktop, it's very difficult to use. There no logic or way of knowing if you do one thing, it'll impact the layout of another on a different screen. Spent hours fumbling around hoping to get lucky. Nothing seemed to work. Deleted it.
Nnenna- hope all has been well. We reached out a few times, but I think we ultimately weren't able to get in touch. I TOTALLY feel your pain here. The screen settings feature in Shogun is helpful for creating experiences unique to screen size, but we need more powerful screen specific controls. Happy to say that we are working on that now, and it will be out soon. You can reach out to support@getshogun.com for a free re-trial. Ping us anytime if you need help. Thank you - Nick (Cofounder, Chief Product Officer)
Hands down best customer service on the planet. spent over 2 hours helping me and getting me what i need. could not recommend a better app or company
So happy to hear that Kalen could help you! Looking forward to sending this review onto him! Thanks for taking the time to write the review. :)
Karl
Team Lead, Technical Support
No se puede probar, el pricing publicado en el store no es el mismo que ofrece la app al momento de instalar. No ofrece opción gratuita como promete, el plan mas barato son USD39 contra 20USD que ofrece en el listing de la app.
Hi, Julian!
Thank you for your review and for your feedback. I am sorry that you have had a negative experience.
Our Free and Starter plans are currently only available to new users of the app, at the moment, though I will be sure to pass on this feedback to our internal teams for review. Apologies for any confusion that this caused!
My colleague has reached out to you with some more information, we would love the opportunity to turn this negative experience around for you and look forward to hearing back from you.
Please do not hesitate to get in touch.
Karl | Manager, Technical Support