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Had couple of issues regarding instagram embeds styling and Rhys took his time to assist with the settings as well as sending me guides on how he's done it which was super helpful for next time!
Rhys was super responsive, helpful and most certainly a 'teacher' - I've learnt quite a few bits about Shogun features that I didn't know prior to today.
Hey there, Rachel! 👋 Thank you so much for taking the time and leaving us a review.
I am very happy to hear that Rhys was able to help and that he was able to highlight certain Shogun features that you hadn't explored before. 😊 We are working on lots more features and we'll be happy to share them with you as they are released.
We appreciate the kind words and I'll be sure to forward them to Rhys and our entire team.
Please let us know if there's anything else we can assist you with. We appreciate your love and support. 🫶
Sweetan | Client Services
Shogun Page Builder
Matt W. and his technical support team were extremely responsive, timely and excellent communicators.
I can't recommend these guys highly enough - they definitely blow the doors off of the competition.
Hey there, Brian! Thank you so much for leaving us a review. 😊
We are excited to hear that our support team was responsive and helped resolved the issue, and answer the questions in a timely manner. I'll be glad to share the kind words with Matt and the rest of the team.
We also appreciate the honest recommendation and are glad that your experience has been top-notch. Thank you so much. 🤩
Sweetan | Client Services
Shogun Page Builder
Top top. It is not EXTREMELY easy to use but it is doable, and their customer service is top top! I will continue using Shogun, and recommending it.
Hey there, Andres. We are super glad to hear that you are finding Shogun to be easy to use and that your experience with our support team was great as well. 🤩
Thanks for sharing the feedback in the form of this review and we also appreciate the recommendation. We'll look forward to assisting you again should you bump into any issues or have any questions. 😊
Sweetan | Client Services
Shogun Page Builder
Awesome app and allows you to do custom designs for most elements on the website! The only negative thing is that there is a pretty steep learning curve and we have had trouble with videos and margins/paddings etc. However their support is amazing and fast, thank you Sweetan for all your help!
Hi there, Helin!
Thank you so much for taking the time and leaving us a review. 🙂
We are super glad to hear that you have been finding Shogun helpful when it comes to custom designs. It is always great to communicate with you and I'm happy that I was able to assist you.
We appreciate your feedback with respect to the learning curve as it helps us to improve the app and your experience. I'll be sure to forward this to my team.
Please don't hesitate to write back to us if you have any other questions. 😊
Sweetan | Client Services
Shogun Page Builder
I really like this app.
Hi there, Sam. Thanks for sharing the feedback in the form of this review.
It was great to communicate with you over a phone call and I am glad we could help.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun Page Builder
Super quick and great advise, we had the problem fixed in under 10 minutes. Wouldn't hesitate to contact you again. Thank you for all your help.
Hi there, Caaren! Thank you so much for leaving us a review. 🤩
We are happy to hear that we were able to resolve the issue in under 10 minutes. We'll are always available to assist you and will look forward to hearing back from you again in the future.
Sweetan | Client Services
Shogun Page Builder
The service is great and the people from Shogun are really helpful! Besides this the tools work really well.
Really happy to hear that you are having such an awesome experience with Shogun and our support team. We appreciate the feedback.
Thank you so much!
Please let us know if there's anything we can help with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
James Power and the Shogun support team went above and beyond. Speedy support and a great app which gives store owners more control over the design process that the standard built-in Shopify theme editor.
Hello there, Marek! 👋 Thanks for the review.
We are happy to hear that Shogun has provided you with control over the design of your pages. We greatly appreciate the feedback.
I'll also be sure to share the kind words with James and the entire support team. Please don't hesitate to write back to us if you have any questions for us in the future. ♥
Sweetan | Client Services
Shogun Page Builder
We've had a great experience using Shogun. We built a beautiful homepage and landing page quickly and had great support from the customer service team. They helped us with any issues we ran into promptly and even jumped on a few video calls to take us through some training. Sweetan has assisted us a few times and was incredibly patient and knowledgeable. Their online tutorials and community posts are also a great help, thanks, guys!
Hi there, Stephanie! Thank you so much for taking the time and sharing your experience. We are very glad to hear that Shogun was helpful in designing a beautiful homepage along with other landing pages. 😊
It was really great to communicate with you and I am happy that I was able to assist you. We are continuously working on adding more help center documents and tutorials as we understand they can be super useful.
Please don't hesitate to write back and we'll be here to assist you again. 🫶
Sweetan | Client Services
Shogun Page Builder
This app is great but their support team makes it even better! They are answered my questions really quickly and the communication back and forth was awesome!
Thanks for leaving us a review, Kelsey.😊
We are extremely happy to hear that you are having such a wonderful experience with Shogun and our support team. We are always glad to answer the questions for you and resolve the issue.
Please let us know if there's anything else we can help with in the future.
Sweetan | Client Services
Shogun Page Builder