Shogun ‑ Landing Page Builder , 3 282 arvostelua

Hi Josh,

Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed.

I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you.

I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around.

Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :)

Many thanks,

Karl | Team Lead, Technical Support

Hey David,

I'm really sorry to hear that you've had this experience with Shogun Page Builder. We know that SEO, search ranking, and site speed are important metrics in growing your business. Given what you've said about what changed on your website, I too would have questions.

We would be thrilled to have the opportunity to make things right. We don't have a full understanding of the issue just yet, but we would appreciate the chance to jump on the phone and learn more.

We've sent an email your way and I spoke with Leslie on the phone and left a number I can be reached at directly. Feel free to give me a call anytime. Would love to hear from you.

Kalen | Team Lead, Support
Shogun Page Builder

Hey Josh,

Thank you for your feedback.

I'm sorry that you were experiencing issues with our AB Testing tool, our engineering team are aware of this issue and have successfully identified the issue. They are currently investigating solutions to this and hope to have a resolution soon. I totally understand the frustration when a feature is not working as expected.

I hope that you will give us the opportunity to turn your negative experience around.

Thank you,

Karl | Manager, Technical Support

Hello Chris- sorry to hear the frustration. We actually do have technical support on the weekends, Jill comes on afternoon (PST) time- and we have general support that can escalate to weekend engineering team members if it's urgent. I checked with Jana (who has been working with you via live chat)- looks like the syncing feature is working just fine- we checked inside your account as well. Did you manage to get everything you needed? I'm always working (weekends too)- so please feel free to reach out anytime. Thank you. - Nick (Cofounder, Shogun)

Hey Paul,

So sorry to hear that your pages were lost when uninstalling the app. In the past we kept all of your data on your account so that you can easily reinstall the app at anytime and manage your pages as if you never left. However, to be GDPR compliant, Shopify has instructed us to remove data from the users account. After 14 days, the data from the account is removed and will be lost. We send out an email to every user that uninstalls warning them of this change.

We understand that this is frustrating and I have passed along your comments to my team. We are looking into different options that we can provide to make this process better for our users. We greatly appreciate your feedback.

I've reached out to you via email and would love to hear back from you.

Kalen | Team Lead, Support
Shogun Page Builder

-UPDATE-
Hi again, Anil! I tried to call the number we have on file a few times, but I wasn't able to connect with you or the CloudEnabled team.
I have also reached out to you via email and I would greatly appreciate it if you could reply back to us there. I'll be glad to connect and learn more about the issue.
Thanks!
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Hey there, Anil! Thanks for sharing the feedback.

I apologize for the inconvenience and the experience.
I am also sorry to hear that you felt we are forcing you to use a paid plan trial.

The Free plan is available for new users who install Shogun for the first time. The Free plan is also limited as it is a way to test the editor to see if it fits the requirements. It comes with the ability to publish 1 standard page. the 3 pages you refer to are 3 templates that you can check. These are not 3 pages.

However, looking at your account, I could see Shogun was initially installed about 1 year ago on 2021-12-23 and we didn't offer a free plan back then. It looks like our app was uninstalled and reinstalled again this month and that's why you are noticing the option to get started where you left off and see a pick-a-plan page.

I can understand the concerns and the misunderstanding. I was trying to contact you via the phone number we have on file, but I am not able to connect with you.

I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better.

Sweetan | Client Services
Shogun Page Builder

Hi, Theresia!

Thank you for your review. I'm so sorry to hear that you have had a negative experience with Shogun.

I've asked our Success team to reach out to you to discuss the issues that you have been having, and hopefully help you have a better experience with Shogun. We'd love to hear what went wrong so that we can pass this feedback onto our teams for future consideration for Page Builder - we log all feedback that we get from customers because we think it's the best way for us to grow and provide the best experience possible to customers like yourself.

We're looking forward to hearing back from you, and really hope that we can help you achieve what you are hoping to with Page Builder.

Thank you again, and please do not hesitate to reach out.

Karl
Team Lead | Technical Support

Hi there,

Thank you for your review today!

Our team have tried to give you a call but it appears that the phone number that we have on file for you is invalid. We have also sent you a follow-up email to clear up the confusion.

When pages are edited outside of Shogun, Shopify does strip some Shogun code out of the page - this is not something that we have control over as it is up to Shopify themselves. Re-publishing the page via Shogun will resolve any issues that you have with this.

If you want to edit your page via Shopify, we would recommend using the "revert page" option that is available through the dashboard.

I would ask that you reply to the email that was sent your way so that we can help you with your issues.

Thank you,

Karl | Team Lead, Technical Support

Thanks so much for taking time to leave a review! I'm so glad to hear that you've had a wonderful experience with Shogun Page Builder and our support team.

If there is anything we can help with, please don't hesitate to let us know :)

Kalen | Team Lead, Support
Shogun Page Builder

Hey Niklas- sorry for the delay here- I know our team was in touch right away, but it took a moment for me to get to this personally. This has prompted a lot of internal discussion on support approach. Some clients care most about speed to reply- our global presence is an advantage there: we have support team in USA, UK, Jamaica, Philippines, India, Canada, and Australia- so when one rep might have signed off, 2 more have signed on. That said, some clients probably prefer consistency- and would prefer contact with just one rep, even if that means waiting 12+ hours for a reply. Regardless, your feedback has prompted a few things (1) We're going to implement a formal NPS system to get to experience problems like this before they are a major issue (2) We are considering an initial option in chat that asks if the priority is "speed" or "dedicated rep" (3) we are QA-ing our support process, looking for things like better internal commenting in support convos etc. Long winded response, but want you to know that you are heard. Thank you - Nick (Cofounder, Shogun)