Avis (3 228)
Affiner
-
Par note
Must have app for Shopify store. Great customer service too.
Made our plan obsolete without notification. Doubled the cost to just maintain the number of pages we went through the hassle of designing with the app - not trustworthy and not worth $299 / month.
-----UPDATE - Feb 14, 2024-----
Hi there, Brian. I see you updated the review to a 1 star and I apologize for the trouble that has led to this feedback.
I was looking at your account and I see it it still subscribed to our old/legacy plan. I think there is some misunderstanding here. Yes, the plan is old and legacy, and yes, it has been deprecated, but you are free to be on this plan while the app is installed and the plan isn't upgraded to downgraded.
We are not forcing you to change or upgrade to any other plan at all.
Your account, pages, and data are still there and nothing has changed. We have introduced new solutions such as A/B test, Targeted Experiences, etc, and thus the pricing for the new plan, but you can continue to be on the old/legacy plan.
Apologies for any misunderstanding here. I have reached out via email to discuss this further in case I am missing something and I'd appreciate it if you could reply back to me.
Thanks.
Sweetan | Client Services
Shogun
---------------------------------------------------
Thank you so much for leaving us a review, Brian! 😊
We are very happy to hear that you are having a great experience with Shogun and our support team. Thank you for the feedback.
I'll be sure to share your kind words with Andre and the support team.
We'll look forward to assisting you again in the future.
Sweetan | Client Services
Shogun Page Builder
Love the Shogun customer support and how easy it is to use the app! We use this app across multiple Shopify stores as it is easy to use and build landing pages. Thanks Shogun team!
Thank you so much for your review! Really happy to hear that you are enjoying using Shogun!
Karl | Team Lead, Technical Support
Justine Apacible was fantastic. He answered my question in time. Thank you so so much! I will not hesitate to contact the support anytime!
Thank you so much for taking the time and leaving us a review, Sandra!
I am so glad to hear that Justine could help. I'll surely forward the kind words and your feedback to her and the entire support team. 🙂
Please let us know if there's anything we can assist you with in the future.
Sweetan | Client Services
Shogun Page Builder
I'm always a bit hesitant relying on 3rd party apps to run my business. Especially customer-facing functions. I can confidently say that Shogun is very user-friendly, feature packed, integrates seamlessly, and the support is off the chains! They respond very quickly and oftentimes with screen shots and short video clips explaining the solution. I'm helping a good friend setup a Shopify site and Shogun is a no-brainer recommendation for him. Thanks for all of your help!
Thank you so much for all of your kind words, and for taking time out of your day to leave us a review! We really appreciate it, and appreciate you recommending us to your friend! Please never hesitate to reach out if you have any other issues or questions.
Karl | Team Lead, Technical Support
Great app! Very happy. Support is fast and very helpful.
Would. highly recommend this app to anyone looking to drastically improve the look and feel of their stores pages.
Thank you for taking the time to leave us a lovely review! We really appreciate your kind words and your recommendations of Shogun!
Karl | Team Lead, Technical Support
Great app, very useful and friendly customer service
I use this app to create custom landing pages mostly, and it has been a tremendously helpful resource their development. adding, and manipulating content blocks is easy and intuitive, and you can expect a welcomed amount of customization potential. The only reason I'm not giving this a 5 star is that I would like to see more control of text related properties, as well as an AJAX cart integration. This App is well worth the money!!
Thank you very much for the kind words, Dylan! Feedback is accepted. Can you please email some more specifics of exactly how you'd like the Add to Cart button to work, as well as what kind of styling controls you would like over text? Email is support@getshogun.com . We use client feedback to mold our features, so your words are very helpful to us :) Thanks again. - Nick (Cofounder, Shogun)
The app is very buggy. The support staff answers quickly but its always a work around and not a clear solution. Fine if you have to use it (i.e. cannot code) but be prepared to redo everything a few times to get it right.
Apologies for taking a moment to get to this. We would love to get some greater detail here, so our engineering team can take a look. Can you please contact our support team and ask them to forward your email to me? support@getshogun.com Thank you very much. - Nick (cofounder, Shogun)
Very nice, funny, quick (less than 30min) and helpful support. Using the app to help create visually nicer blog posts and contact, about and other info pages. Works pretty well for a person with some basic web development experience. Has some nice templates. Some parts are not exactly working as expected, f.e. a color picker doesn't close.
Thank you for your review! I'm happy to hear that support were able to help you and that you're finding Shogun helpful. I know that the team have logged your feedback regarding the colour picker, we'll make sure that this gets to the right team to resolve. Thank you for your feedback!
Karl | Team Lead, Technical Support