Avis (3 306)
Affiner
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Par note
Awesome app!
I can achieve almost everything I want using Shogun.
The interface is super easy to learn, almost intuitive, and the snippet tool comes in very handy when designing the website.
Right, I see I am not the only one that has been hoodwinked by this "free" plan option. To further compound to the mysery of this, I am also being charged a 2nd month re-occuring, despite not even using the app? Could you please get in touch and sort this on your end coz it's just embarrsing for you guys...
-UPDATE-
25th July 2023
HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while.
Thanks!
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-UPDATE-
June 28th 2023
Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution.
I have followed up via email and I'll look forward to hearing back from you.
We greatly appreciate your continued support.
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Hey there, Dennis! Thanks for sharing your feedback.
While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further.
It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time.
The Free plan and paid plans work differently.
After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions.
However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred.
My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you.
I will be happy to assist you further if you can reply back to us.
Thanks!
Sweetan | Client Services
Shogun Page Builder
Great app! Easy to build pages and customer service is excellent!!
Great experience so far. I had some trouble figuring out how to move icons and text around, so I spoke with James via the chat function. He was very helpful - he walked me through the processes with multiple how-to screen recordings and explanations. Thank you, James! -Hannah W.
Hi Hannah! Thank you so much for your review! I will be sure to let James know that you have left such a kind review.
Please let us know if you have any other questions.
Karl | Team Lead, Technical Support
Perfect app! Love this, nice drag and drop page builder for a product or blog landingpage on your website/shopify store. Can't imagine using shopify without this app!!
Absolutely love this app. Took me awhile to get used to where everything was and how it all worked but once I figured it out thanks to the amazing help videos and customer support, I instantly felt like I had unlocked the power of amazing custom page layout. Love it!
I Would not be able to use Shopify if it wasn't for Shogun. Thank you for such amazing software. I would give you 10 stars if it was possible.
Support is A+. Just hope it stays that way as I am sure they will grow in popularity
all i have to say is this app literally MADE my business happen and ultimately come to fruition. you cant touch it in terms of giving a fully flexible and easy solution to whipping up landing pages. we use this to build our storefronts for our affiliates and it is amazing. I believe the only thing its missing is a cool hovering pop up for product description but other than that its SPOT ON!
I have to applaud them for this AMAZING & well thought out platform
Totally love this app! Shogun transforms any website into a premium one no matter if you have a free theme or an advanced premium theme. It bridges the gap between an basic website and an optimized one! Thank you devs!
Cosmetics2Go X Bragg Design Studio