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The app support with Shogun is above and beyond exceptional. If you aren't able to solve a problem the support team will immediately solve it for you. They'll either show you how to do it with a recorded screenshot, give you step by step written instruction, or they'll just do it for you right on your webpage. I'm so thankful for them!
Hey Jasper! Thanks a bunch for taking a moment to leave this great review. Our team works hard to provide the best support possible, and we're so glad they've helped you build some awesome pages! Let us know if we can ever help in the future.
Allison | Manager | Support
Shogun Page Builder
I use this app to create clean looking blog posts for my retail site. I will say the users ability to navigate the site is quite simple and Shogun has done a nice job offering many functions to truly make it customizable. The reason I have reduced my rating by one star is due to the inflexibility on the users end in choosing a package. The monthly fee does not reset your page count, meaning if you are using this app for the ability to create many pages for a site it will get costly. With that being said the Shogun support time was able to adjust my package slightly for my needs. I will continue using this app in hopes of the page limit aspect of pricing will be adjusted in the future for the users specific needs.
Thanks so much for taking the time to write such a thoughtful review. I'm happy to hear that you've found that Shogun offers many functions to make things more customizable. That's awesome that support was able to help :)
In regards to your concerns about the plans and pricing, I will pass that along to the team that manages this. Thanks so much for the feedback. We truly appreciate it!
Kalen | Team Lead, Support
Shogun Page Builder
I really do love this app. It has helped me create a homepage that has helped me gain more customers, which is everyone's goal! I have to do more customizing before I can say that my site is 100% complete, but this app eliminates the middleman, wasted time and money!
Great application for modern page building. Just moved to Shopify from Magento and loving the integration so far! Support team is rad as well, super on top of it .
This app does exactly what I wanted. It has made page building soo easier. I recently contacted their tech support and got a reply within the hour and it was quickly and efficiently fixed. Highly recommend if you want an easy to build gorgeous looking webpage
Thank you for your review! Glad to hear that the team could help you out! Please let us know if there is anything else that we can help you with. :)
Karl | Team Lead, Technical Support
plugin is very good, but how can you pleae tell me how to open modal popup on button click ?
Thanks.
Terrible app to use, functionality in-app v poor. Pages do not load quickly and holding pages have no exit option. Do not use.
Hi Josh,
Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed.
I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you.
I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around.
Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :)
Many thanks,
Karl | Team Lead, Technical Support
Shogun is a great tool! Wonderful for making changes that Shopify doesn't have natively. The support staff are dedicated to helping the customer, James Power was especially good to us.
Hi, Thank you so much for the review! I'm happy to hear that you enjoying Shogun. I'm also glad that James could help you out. I'll be happy to pass along your feedback to him. 🙂
Please reach out to us if there's anything else we can help you with.
Sweetan | Team Lead | Support
They double charged me, last November I uninstalled and they still charged me. My store was deactivated because of multiple reasons. I just paid my bill to reactivate and of course they charged me again without even being installed. BEWARE!!!!
Hi there! Thanks for taking the time and leaving us this review and sharing your feedback.
It looks like there seems to be some misunderstanding here about how the app charges work.
I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well.
The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further.
This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened.
However, I reached out via email to discuss and learn more about the charges in question so we could help you with them.
I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here.
My sincere apologies for the inconvenience. I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder
Can't say enough how impressed I am with the Shogun app! The functionality and usability has met all of my expectations of what a e-commerce drag and drop page builder should look like. I've played around with my fair share of drag and drop page builders and anybody who has done the same will tell you how difficult it is to find a good one that does what you want. Shogun gets the job done with it's quick and easy to understand platform and I can only imagine how much better it's going to get over time.
There are plenty of great help tutorials to reference and customer service is extremely impressive! Nick and his team are extremely responsive and always more than willing to help along the way.
I'd recommend Shogun 100% to anybody looking to up their page building game. =]